The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. I will briefly walk you through my zero-to-one experience so that you can draw conclusions on what to do, what not to do.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

Userzoom

APRIL 17, 2018

We KNOW that a good UI is based on research, testing and slow, methodical improvements – not looking at a competitor’s site and saying “ooh, that’s pretty, I’ll steal that!”. How do we figure out if the user is truly getting value beyond simple activation? How do we build an app for multiple use cases?

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. For her, this is one of the most pressing issues of our time. It’s all about the family setting.

Research Software 223

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Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

UX Studio: Product Management

JULY 5, 2021

UX studio is an established design agency helping companies worldwide design impactful digital experiences. As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. .

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. Top 9 Web Design Companies UX studio Parachute Design Adchitects DD.NYC Embacy Bop Design League Design Agency Dotlogics 500 designs 1 – UX studio Award-winning web design company creating impactful experiences and powerful sites for all industries.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. UX studio Award-winning web design company creating impactful experiences and powerful sites for all industries. As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. Keyword research.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Mind the Product

MARCH 26, 2020

Here I’ll explain how I did it, and I’ll share my personal experience of the process so that you can know what to expect from this transition. You go beyond developing a solution and like to be involved in the definition of the solution itself, giving your perspective and suggesting appropriate changes.

Engineering 146

Engineering Product Management Product Manager Research Software 146

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. As someone who did market research for a decade, the last half while at Toyota, I saw this first-hand.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. As someone who did market research for a decade, the last half while at Toyota, I saw this first-hand.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

OCTOBER 10, 2019

Only by communicating their different experiences of the same object, do they realize what is truly in front of them. As the publisher and founder of Rosenfeld Media , he works with authors and speakers to try to make sense of the user experience and how it can make the world a better place. Short on time?

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. Paul Kenny, Founder, OceanLearning.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Sachin Rekhi

JUNE 25, 2017

Good Product Manager, Bad Product Manager - Ben Horowitz Let’s talk about Product Management - Josh Elman How to Hire a Product Manager - Ken Norton Be a Great Product Leader - Adam Nash PM at Microsoft - Steve Sinofsky What Distinguishes the Top 1% Product Managers from the top 10%?

Product Research 168

Product Research User Testing Analytic Tools Product Management 168

Product Talk

JANUARY 19, 2022

I’ve had time to try out those changes, and today, I’m excited to announce my plans for the year. I teach teams that business outcomes are derived from your business model. Product outcomes measure your customers’ behavior within the product and are leading indicators of business outcomes. So I started to experiment.

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Amplitude

NOVEMBER 12, 2018

Holly Hester-Reilly has a fascinating, experiment-driven meets systems-thinking perspective on product management. Prior to jumping into product roles at Shutterstock and Media Math, Holly studied chemical engineering, and practiced research science for several years. Related Reading: Why Experiment? And you know what?

Product Research 97

Product Research User Testing Research Software Customer Experience 97

Mind the Product

MARCH 15, 2017

When Ben Horowitz wrote his groundbreaking memo good product manager, bad product manager nearly 20 years ago he described a product manager as the CEO of the product. These product managers tend to believe they have all the answers, that they produce the best solutions and designs, and that their teams should just do what they’re told.

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Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. We can’t just build for the good path.

Artificial Inteligence 281

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The Product Coalition

MAY 15, 2019

have they stood the test of time? Scrum and the agile manifesto were created in a time where we used to still package and ship software physically. Ahead of his time he also described that the best “Brand Men” would do this though experimentation and customer interactions?—?obviously names look familiar, anyone?

Product Management 92

Product Management Product Manager User Testing Product Research 92

Intercom, Inc.

NOVEMBER 21, 2019

One of our mantras here at Intercom is that customer retention is the new conversion. In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . How Jobs-to-be-Done unlocks customer empathy.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. What does good, actionable feedback look like?

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Roadmunk

APRIL 12, 2018

And one of the topics Mike and Michael did a deep-dive into were the tools product people apply to understand their users better—specifically u ser personas and jobs to be done. We have 15,000 product people from all over, mostly on the software side. I’m wondering if you can start by telling us what is a user persona.

User Testing 58

User Testing Customer Feedback Customer Experience Analytic Tools 58

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. It’s one I’ve been a part of for quite some time. We had made a bad hire.

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Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

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Analytic Tools Research Software Feedback Software Reporting Tools 223

Business of Software Conference

MAY 29, 2019

Making that talented team work together well, now that’s even harder. In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. Hiring a group of talented people is difficult.

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Weak Development Team Workshop User Testing Research Software 45

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

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Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? What is customer success?

Feedback Software 89

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The Product Coalition

JUNE 25, 2019

I had a similar experience several years ago at a company I worked for when a new executive came on board. After a short period of time, he introduced a similar policy to the one above. We were much smaller than Yahoo at the time, but had been an extremely remote friendly organization up to that point. So is it true?

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

UX Planet

FEBRUARY 26, 2024

This analysis examines 186 comments in order to try to understand the psychological and practical reasons behind this discontent, uncovering concerns about unrealistic time expectations, lack of respect for expertise, limited skill assessment and ethical considerations surrounding unpaid work.

User Testing 91

User Testing Research Software Data Visualization Feedback Software 91

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Failure Point #1 – A lack of customer benefit. To that, I say unequivocally NO !

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Userzoom

JANUARY 3, 2018

What a design system is, why you need one, and how to build it. Inconsistency across products and platforms. Wasted time spent digging up old code snippets. Poor communication between teams. These consequences of large teams just can’t be avoided, right? Enter the design system. Not exactly.

Reporting Tools 93

Reporting Tools Research Software Weak Development Team Customer Experience 93

Mind the Product

SEPTEMBER 10, 2017

I believe that to be successful we need to work across disciplines and make sure that everyone in the team owns the product together. Saving Time and Money. And while Design Sprints don’t give you a perfect solution or exact data, they give you more than enough information to decide what to do next. A Centreline Experience.

Research Software 146

Research Software Product Research Data Visualization User Testing 146

Intercom, Inc.

OCTOBER 29, 2020

Short on time? Here are a few quick takeaways: Focus on your customers. In times of crisis, it helps to keep company values in mind – after all, they’re your North Star. Make it easy for customers to talk to you, and vice versa. I’ve been here quite a long time, and you’re obviously our CEO.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

MARCH 27, 2019

Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. Scott Berkun The Dance of the Possible BoS2017 from Business of Software Conference. We talk about building software – that comes from building.

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Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation.

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User Testing Marketing Research Software Feedback Software 174

Intercom, Inc.

JUNE 18, 2018

A few years ago, we had a seemingly simple problem to solve: our customers needed an easy way to set realistic expectations around their response times to conversations in our Messenger. That tiny, seemingly obvious improvement turned out to be the most upvoted update we shipped in 2017. The whole process took a while.

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