Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Adam: You mentioned your startup SkillSlate, which was acquired by TaskRabbit. Thumbtack used a much more simple but still scalable solution.

Analytic Tools 189

Analytic Tools Reporting Tools User Testing Data Visualization 189

Product Talk

FEBRUARY 21, 2024

An opportunity solution tree : This artifact captures any opportunities from across your interview snapshots that are relevant to your current product outcome. This interview happened in 2016 or 2017. On his snapshot I captured the insight: Tried seven different photo album tools before selecting one.

User Friction 263

User Friction Customer Experience Customer Feedback Analytic Tools 263

Amplitude

MARCH 1, 2018

Startup founders and product leaders are building the future. Building startups is hard and getting harder. However, customer expectations on the value and level of service a software product should offer them are very high today. We hope that this helps developers and seed stage startups build better products in 2018.

Analytic Tools 65

Analytic Tools Data Visualization Startups Customer Experience 65

Mind the Product

JUNE 17, 2019

Agile and Lean are both experiencing this at the moment, as they have been oversold as the solution to too many problems. It takes much more than adding process or tool improvements for this to happen, and for many people, is a fundamental reimagining of how they perceive power and control. Agile and Lean Won’t Solve all Your Problems.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Userpilot

SEPTEMBER 29, 2023

As you read on, you’ll learn: The key responsibilities of SaaS growth teams. Examples of in-app experiments to drive growth. Growth engineer : This is a software developer or engineer who focuses on implementing technical solutions to support growth initiatives. This article provides the guide you need.

Analytic Tools 105

Analytic Tools Research Software Feedback Software User Testing 105

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. For example, our Analytics team might find that one customer segment tends to use our product weekly, while another just monthly. We could no longer assume all our customers had uniform needs and could be reached the same way.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Mind the Product

APRIL 11, 2017

Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever. He spent 10 years at Google, where he created the Design Sprint process, and he has worked with over 100 startups including Nest, Slack, 23andMe, and Uber.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Userpilot

MAY 30, 2024

Eric Ries is a name synonymous with innovation and startup success. As an entrepreneur, author, and advisor, Eric has transformed the way businesses approach building products and launching startups with his Lean Startup methodology. Eric Ries is an entrepreneur, author, advisor, and the creator of the Lean Startup methodology.

Webinar 105

Webinar Books Data Visualization Feedback Software 105

Mind the Product

JUNE 13, 2018

In 2017, she and her team launched a family of consumer hardware products ranging from smartphones to smart speakers, earning 26 different design awards. This collection established a design aesthetic for technology products that is tactile, bold, emotional and undeniably Google. Joe Leech, Product Strategy Consultant.

User Testing 133

User Testing Data Visualization Workshop Product Research 133

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. Adam: One thing people are always curious about is how a startup got its first users.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Basically, anytime data passes between people and/or systems, a workflow is created. Onboarding workflow software gives you those steps without having to spend thousands of dollars on developing that experience in-house.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

JUNE 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Managing multiple software products and teams brings new challenges for product owners. Let’s get started!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Userpilot

JUNE 26, 2024

Starting a career as a software product owner requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for software product owners, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Userpilot

JUNE 12, 2024

Understanding the salary landscape for software product owners is crucial whether you’re entering the field or looking to advance your career. TL;DR A software product owner is an IT professional tasked to prioritize features , create and maintain product backlog, and work with a Scrum team throughout the product development cycle.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Lenny Rachitsky

MARCH 3, 2024

Boz joined Facebook in 2006 as their approximately 10th engineer, and in his 18-year tenure he built the original News Feed, Messenger, and Groups, as well as many early anti-abuse and infrastructure systems. While Boz celebrates startup culture, he also acknowledges its challenges.

CTO 106

CTO User Testing Analytic Tools Research Software 106

Usersnap

AUGUST 12, 2024

Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. The right tool helps create NPS surveys, gather accurate NPS score data, and enhances the overall customer experience by providing actionable insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

FEBRUARY 2, 2024

By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems. This raises the question: what if we could accelerate and refine user research using cutting-edge technologies like quantum computing and artificial intelligence (AI)?

User Testing 98

User Testing Research Software Product Research Artificial Inteligence 98

UX Studio: Product Management

JULY 5, 2021

Since 2013, UX studio has been diligently working on helping rising startups and established companies create impactful digital products through intelligent design solutions. . We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. Come, join a multitude of SaaS entrepreneurs at the great watering hole of knowledge to learn from some incredible teachers. Product & UX.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Mixpanel

JANUARY 12, 2023

While doola does both, understanding how customers think about their paint point and what they type in Google to find a tool like yours is key. I like the funnels tool best for this because it helps you empirically understand a user journey. If you’re an early-stage startup, clarity is key. Plaid’s homepage February 11, 2017.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

UX Studio: Product Management

JANUARY 25, 2022

The impact from our work and the value we create in collaboration with our clients is recognised by world-known companies such as Zeplin and the leading rating platform for business service providers, Clutch. Since 2013, we’ve been working with rising startups and established tech giants, like Google, HBO, and Netflix, just to name a few.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As I don’t think that’s the right way to approach this.

Data Visualization 118

Data Visualization Analytic Tools Research Software Feedback Software 118

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Amplitude

MAY 17, 2017

The world of analytics is full of red herrings and false paths. Your web analytics team comes to you with a surprising revelation. Your e-commerce business—usually active 24 hours a day, 365 days a week—shows no sales, no visitors, no nothing for an entire hour between 2am and 3am on March 12th, 2017. Another academic, Prof.

Data Visualization 71

Data Visualization Analytic Tools Software Review Technical Review 71

Userpilot

APRIL 7, 2021

Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. Source: Google Playtime EMEA 2017. Source: Google Playtime EMEA 2017. By watching your users’ behavior in your product analytics tool, user session recordings, and user interviews, you will see some patterns emerge.

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92

Department of Product

OCTOBER 12, 2023

Is freemium the most effective monetization model for SaaS businesses? The founder of spreadsheet startup Equals says the answer for his product is a firm no. Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. Rich Holmes here. Enjoy the rest of your week!

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Because you have to focus on optimization and fine-tuning, rather than establishing the platform. With this goal in mind, we decided to focus on the following metrics.

Customer Experience 79

Customer Experience Product Research Onboarding KPIs Research Software 79

Andrew Chen

DECEMBER 18, 2017

Andrew Chen (@andrewchen) July 26, 2017. You might think that there’s too blogs on tech, startups, whatever. Likely a multi-decade thing that will last longer than any individual publishing startup. I used to write on Blogger and watched them slowly stop maintaining the platform after the Google acquisition.

Blog 110

Blog Analytic Tools Research Software Feedback Software 110

The Product Coalition

APRIL 5, 2018

Back in Q1 of 2017, in my quest to create proprietary products and innovations to link past video views and engagement to future video projects, I had heard about algorithms that can learn from data without relying on rules-based programming. whether YouTube , Facebook , our website analytics, Google Doc spreadsheets?—?compounding

Artificial Inteligence 60

Artificial Inteligence Data Visualization Analytic Tools Research Software 60

Amplitude

JUNE 8, 2017

Hailing from a tenured career in product management, she was just super passionate about working with startups. “I I had become pretty active as a mentor and advisor to various startups and really enjoyed it! I don’t think about working in the VC space, but rather the broader startup ecosystem,” Ashley said in an interview.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

The Product Coalition

MAY 21, 2018

Dear Diary, Today, June 16th, 2017, was a good day. But the good news is we took a look at the analytics this week and found a huge opportunity! It also means you’re not assuming what the solution to the problem is before you start working on it. Discovery Delivery The output of delivery is software. I can’t wait.

Customer Experience 79

Customer Experience Roadmap Analytic Tools Product Research 79

Amplitude

NOVEMBER 2, 2018

It wasn’t long before Andrew broke into the startup world while running the data and catalog team at Instacart. After witnessing firsthand the strong relationship between analytics, product, and performance, Andrew grew a passion for making data integration a top priority for everyone–even for traditionally non-technical roles.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Manager 53

UX Studio: Product Management

FEBRUARY 26, 2019

Later, as software became more and more important, Ideo turned to interaction design. HBO and T-mobile count among UX studio’s best-known clients, but we have also worked with dozens of fast-growing startups. We call it uxfol.io, and UX designers have made it a popular online portfolio platform.

UX 80

UX Data Visualization Research Software Analytic Tools 80

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

In 2017, a friend intro’d me to a tiny startup called Indigo Fair. I joined as “Head of Analytics” ?? Second interview is on product sense to see whether you can come up with interesting, customer-friendly product solutions. I try to avoid the healthcare system altogether, so I had less intuition around what to create.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Mixpanel

FEBRUARY 12, 2019

By 2015, Matthew Black was a veteran of the startup world. His plan, as he recounted to us was “to build a hybrid agency that would leverage technology to build mobile and web experiences for customers.”. Not long after, Black Ops found itself in an article of 2017 Rock Star Agencies to watch identified as the chatbot agency.

Customer Experience 68

Customer Experience User Testing Research Software Analytic Tools 68

The Product Coalition

FEBRUARY 18, 2019

… And what that means for startups and innovators today [We were] just sentient puppets on God’s stage: indeed, our taskmaster was merciless, merciless, so long as our bruised feet could stagger forward on the road … so very brief and sore was life with us. Startups, though, are vaporous?—?they Lawrence (i.e.

Agile 63

Agile Product Research User Testing Data Visualization 63

Bain Public

APRIL 1, 2018

Back in Q1 of 2017, in my quest to create proprietary products and innovations to link past video views and engagement to future video projects, I had heard about algorithms that can learn from data without relying on rules-based programming. Big data holds big promises for WatchMojo. This is a personal post.

Artificial Inteligence 40

Artificial Inteligence Data Visualization Analytic Tools Research Software 40