Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Revulytics

DECEMBER 27, 2017

Somehow, we’ve managed to compile a “technology-related top news stories of 2017” list that doesn’t mention augmented reality, Apple’s iPhone X or Amazon’s search for a new headquarters (though loyal readers know we’ve at some point worked all of those companies or themes into our own stories over the year).

Analytic Tools 65

Analytic Tools Reporting Tools Data Visualization Customer Experience 65

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. When considering the value of analytics relative to their products overall, survey respondents estimated the value at 54%, up from 45% in 2016.

Embedded Analytics 91

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 91

Userpilot

SEPTEMBER 29, 2023

As you read on, you’ll learn: The key responsibilities of SaaS growth teams. Examples of in-app experiments to drive growth. Growth data analysts : Responsible for collecting, analyzing, and reporting on data to help the growth team make informed decisions. Another way to collect customer data is through in-app surveys.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Amazon has reported deploying thousands of times per day. And over 50 % of software firms have daily new releases. Agile software development practices have led to faster product development lifecycles.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

The Product Coalition

DECEMBER 23, 2022

PMs in the country back in 2017. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there).

Analytic Tools 113

Analytic Tools Reporting Tools Feedback Software Product Management 113

Izenda

JANUARY 18, 2019

With the rapid growth of cloud computing in the business world, software as a service, or SaaS, companies are taking their capabilities further than ever before. Still, some companies are finding new solutions to problems and putting themselves ahead of the pack. Receiving a 4.5/5 Take Your Business Further.

Analytic Tools 49

Analytic Tools Reporting Tools Data Visualization Magazine 49

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Software Usage Analytics is included in both Hype Cycles. Revulytics is pleased to be included as a sample vendor by Gartner in both research reports.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Userpilot

AUGUST 25, 2021

Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. Cohort analysis is a type of behavioral analytics that helps you see what a segment of your users (a cohort) is doing within your product. Why is cohort analysis important for SaaS?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Revulytics

AUGUST 7, 2018

Gartner recently released the Hype Cycle for Software as a Service, 2018 , Hype Cycle for Customer Experience Analytics, 2018 , and Hype Cycle for Application Security, 2018. Software Usage Analytics is included in all three Hype Cycles. Gartner named Revulytics as a Cool Vendor Tech Go-To-Market, 2017.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Considering that retaining customers (and reducing churn ) costs a fraction of acquiring new ones , analyzing what makes customers stay or go is important for any SaaS business. What is customer retention analytics?

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Research Software 97

Department of Product

OCTOBER 12, 2023

Is freemium the most effective monetization model for SaaS businesses? Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. It imagines operating systems as an infinite canvas on which you can take notes, watch movies or run full apps just by drawing on the screen.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Alchemer Mobile

FEBRUARY 21, 2019

They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. While this is only an overall increase of 1 percentage point from 2017, the response rate in 2018 was phenomenal at 91%. Only apps with 10,000+ active users over the entire year were considered.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. We’ve compiled a list of questions that every product team should be able to answer and the reports you can use to not just answer those questions, but take action on them. Adoption Report. Path Analysis Report. Meet Bongo.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Department of Product

OCTOBER 5, 2023

Another doc app we came across that’s worth exploring this week is Reflect. Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Finally, if you’re looking for salary benchmarks ahead of a potential career move, check out these free reports.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Revulytics

DECEMBER 21, 2018

While that’s all very exciting, the world of software license compliance had its moments too this year. Here’s a look at our top picks for software license compliance-related stories in 2018. Related Reading: Under Armour Offers Lessons on Leveraging In-App Messaging for Risk Management ). SAP’s indirect access journey.

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Government 66

Userpilot

MAY 30, 2024

After studying at Yale University, Eric began his career as a Senior Software Engineer at There.com. In 2011, he wrote the widely renowned book “The Lean Startup,” which was followed by another book in 2017 called, “The Startup Way.” How did Eric Ries begin his career? Eric is also the founder of Lean Startup Co.,

Webinar 87

Webinar Books Data Visualization Feedback Software 87

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. We’ll look at a couple trends in this essay, including the following: Mobile platform consolidation.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. As many as 69% reported being responsible for organizing customer interviews?—?an

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Revulytics

DECEMBER 11, 2018

We thought it would be interesting to update our blog post from 2017 in which we looked at China’s Golden Week and its impact on the use of pirated software by businesses. In that post we examined years of our compliance intelligence data on the use of pirated software with a focus on the impact China’s Golden Week has on piracy rates.

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Customer Experience 66

Split

DECEMBER 14, 2017

At Split, we sit at an intersection between the two worlds of DevOps and Analytics. In 2017, enterprises of all sizes started implementing DevOps for some of their newer services. This was particularly true for enterprises with significant legacy waterfall software projects. DevOps Turns to Analytics to Measure Results.

Data Visualization 60

Data Visualization Analytic Tools Research Software Reporting Tools 60

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

UX Studio: Product Management

JANUARY 27, 2022

A centralized system is required to develop a good understanding of your users across teams and across your firm. We should be able to share study findings with stakeholders using this solution. Storage system. A system of this type is any tool you use to store and organize your research data. Research data.

User Testing 92

User Testing Research Software Reporting Tools Data Visualization 92

TIBCO - Thought Leadership

OCTOBER 16, 2020

The push for digital transformation that was accompanied by an unexpected global pandemic has changed technology boundaries. And this has led to many complaints and service disruptions during the pandemic. Studies are finding that consumers faced digital service problems during the work-from-home push. trillion U.S.

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Product Research 93

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Always start with an assessment ?—?Invite

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Always start with an assessment ?—?Invite

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Revulytics

JANUARY 14, 2020

The growth of SaaS-like business practices has driven increased interest in subscription-based licensing models. This means that most of the largest software companies will be managing a hybrid scenario, from both a technology and a business model perspective — a tall order.” But growth is in subscription and cloud offerings.

Analytic Tools 70

Analytic Tools Data Visualization Reporting Tools Customer Feedback 70

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. For example, our Analytics team might find that one customer segment tends to use our product weekly, while another just monthly. We could no longer assume all our customers had uniform needs and could be reached the same way.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Revulytics

OCTOBER 13, 2017

Going back through the years of our compliance intelligence data on the use of pirated software, it’s interesting to see how much impact holidays like China’s Golden Week can have. According to some reports , “about half of China’s 1.4 2017 Data for EDA Vendor. 2017 Data for EDA Vendor. 2017 Data for PLM Vendor.

Reporting Tools 54

Reporting Tools Analytic Tools Data Visualization Customer Experience 54

Mixpanel

OCTOBER 21, 2019

Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. The 2019 Product Benchmarks Report breaks down the data you need to understand how your product stacks up. DOWNLOAD REPORT. Based on Mixpanel’s internal data on 1.2B

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

Mixpanel

OCTOBER 21, 2019

Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. The 2019 Product Benchmarks Report breaks down the data you need to understand how your product stacks up. DOWNLOAD REPORT. Based on Mixpanel’s internal data on 1.2B

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. Day 2: Create Competing Solutions to the Problem. Sketch process (notes, ideas, crazy 8s, solution sketching). Many Design Sprints at this point consist of rough wireframes based on, say, a screen-based or app interface. Select prototype tool/method.

User Testing 153

User Testing Research Software Analytic Tools Product Research 153

BrainStation Product Management

FEBRUARY 28, 2019

It’s no wonder Product Managers are so well-compensated; Hired’s 2017 Global State of Tech Salaries survey found that Product Managers’ average salary of $138,000 was the very highest of any tech role. It’s a supportive role, not a visionary role.”. Taking a deeper look, some competencies do seem to be a near-requirement across the industry.

Technical Advisors 70

Technical Advisors Reporting Tools Analytic Tools Product Research 70