Amplitude

JULY 8, 2020

Machine learning is a tool. A powerful tool, but built by humans, and therefore a product of the biases, data, and context we use it in. This problem extends to product analytics as well. Thousands of teams use data to make product decisions that affect billions of users across the globe. Predictive Fairness.

Artificial Inteligence 132

Artificial Inteligence Analytic Tools Research Software Data Visualization 132

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Considering that retaining customers (and reducing churn ) costs a fraction of acquiring new ones , analyzing what makes customers stay or go is important for any SaaS business. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. What is driving this interest in product usage and data analytics? What is driving this interest in product usage and data analytics?

Analytic Tools 70

Analytic Tools Data Visualization Research Software Feedback Software 70

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Mind the Product

JUNE 17, 2019

Agile and Lean are both experiencing this at the moment, as they have been oversold as the solution to too many problems. It takes much more than adding process or tool improvements for this to happen, and for many people, is a fundamental reimagining of how they perceive power and control. Agile and Lean Won’t Solve all Your Problems.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

AUGUST 25, 2021

Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. Cohort analysis is a type of behavioral analytics that helps you see what a segment of your users (a cohort) is doing within your product. Why is cohort analysis important for SaaS?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Product Talk

FEBRUARY 21, 2024

An opportunity solution tree : This artifact captures any opportunities from across your interview snapshots that are relevant to your current product outcome. They also allow me to later organize opportunities and insights by different segments if I need to. This interview happened in 2016 or 2017. Instead, it’s an insight.

User Friction 263

User Friction Customer Experience Customer Feedback Analytic Tools 263

Mind the Product

JANUARY 19, 2018

Accessibility has long been a consideration for our industry, but 2018 will see a new wave of users who demand truly inclusive and ethical services. Make inclusivity and ethical service design a central consideration for any new project. Be explicit about how each touch point for your business/service is accessible and inclusive.

Data Visualization 156

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 156

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Analytic Tools 189

Analytic Tools Reporting Tools User Testing Data Visualization 189

The Product Coalition

OCTOBER 28, 2021

such as a lack of data protection, industrial espionage or cyber-attacks?—?are With their many interfaces, IoT systems already offer numerous attack surfaces? The Danish shipping company Maersk put the damage from a cyber-attack in 2017 at between 200 and 300 million US dollars. The risks associated with networking?—?such

Data Visualization 168

Data Visualization Analytic Tools Systems Review Customer Experience 168

Mind the Product

DECEMBER 13, 2018

Before joining Rabbit, Amanda was Chief Data & Strategy Officer at HotelTonight, the leading mobile app for last-minute hotel bookings, where she led data analytics, corporate strategy, and data engineering to create and execute data-driven growth strategies. Rapid Experimentation for Product Managers.

Analytic Tools 190

Analytic Tools Workshop Data Visualization Government 190

Split

DECEMBER 14, 2017

At Split, we sit at an intersection between the two worlds of DevOps and Analytics. In 2017, enterprises of all sizes started implementing DevOps for some of their newer services. This was particularly true for enterprises with significant legacy waterfall software projects. DevOps Turns to Analytics to Measure Results.

Data Visualization 60

Data Visualization Analytic Tools Research Software Reporting Tools 60

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Amazon has reported deploying thousands of times per day. And over 50 % of software firms have daily new releases. Agile software development practices have led to faster product development lifecycles.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. We know that you use a lot of different tools to succeed in your work and managing those tools can lead to wasted time.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. We’ll look at a couple trends in this essay, including the following: Mobile platform consolidation.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Mixpanel

JANUARY 12, 2023

It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. And just like a product process, you need data to create something great. From customer research to monitoring and iteration, good copywriting is rooted in data. It’s a product unto itself.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Usersnap

AUGUST 12, 2024

NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. They usually come with robust analytics and reporting features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. Day 1 workshop activities would range from creating a list of Sprint questions to visualizing the customer journey in a single map. Visualize the customer journey in a simple map. Day 2: Create Competing Solutions to the Problem. Thursday : build a realistic prototype.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Summary of a market development strategy A market development strategy is a growth strategy that aims to introduce existing (or new) products or services to new markets. Common methods companies use to enter new markets. What is a market development strategy?

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Revulytics

DECEMBER 27, 2017

Somehow, we’ve managed to compile a “technology-related top news stories of 2017” list that doesn’t mention augmented reality, Apple’s iPhone X or Amazon’s search for a new headquarters (though loyal readers know we’ve at some point worked all of those companies or themes into our own stories over the year).

Reporting Tools 65

Reporting Tools Analytic Tools Data Visualization Government 65

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. You can use data from NPS surveys to optimize customer experience measures by pinpointing the most pressing issues. Analyzing customer data can play a big role in optimizing customer experiences as well.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Amplitude

JULY 2, 2019

Tracking behavioral data about your product and its users is challenging. Uncovering actionable insights, driving intelligent data-informed decisions, and aligning on meaningful measurements for success across a digital organization is very challenging. How do you systematically surface insights or learnings?

Data Visualization 78

Data Visualization Analytic Tools Certifications Customer Feedback 78

Userpilot

MAY 30, 2024

After studying at Yale University, Eric began his career as a Senior Software Engineer at There.com. In 2011, he wrote the widely renowned book “The Lean Startup,” which was followed by another book in 2017 called, “The Startup Way.” Top blog posts of Eric Ries to read Eric Ries shares his insights on his blog, Startup Lessons Learned.

Webinar 105

Webinar Books Data Visualization Feedback Software 105

Indicative

SEPTEMBER 4, 2018

352 billion dollars: that’s how much businesses worldwide spent on enterprise software in 2017. These numbers indicate the growing demand for intelligence software among businesses of all sizes. Still, for these technologies to be useful, leaders have to ensure that their employees have the sufficient resources to learn them.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools User Testing 73

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 98

User Testing Research Software Product Research Artificial Inteligence 98

bpma ProductHub

APRIL 10, 2017

Here are some insights from the discussion. Boston Women in Product (BWP) hosted “Product Roadmaps: A Roundtable Discussion” on March 28th, 2017. Ask to see the data behind their assumptions. Garima Painuly is a B2B SaaS Product Manager at PowerAdvocate in downtown Boston. Creating a Focused Product Roadmap.

Roadmap 150

Roadmap Customer Feedback Feedback Software Analytic Tools 150

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Software Usage Analytics is included in both Hype Cycles. Revulytics is pleased to be included as a sample vendor by Gartner in both research reports.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Revulytics

MARCH 2, 2018

Last year PTC announced a major shift from perpetual licensing to subscription licensing for all new software licenses in the Americas and Western Europe for its core CAD and PLM software and ThingWorx IoT platform. So what’s holding ISVs back?

Analytic Tools 54

Analytic Tools Research Software Data Visualization User Testing 54

The Product Coalition

DECEMBER 23, 2022

PMs in the country back in 2017. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there).

Analytic Tools 131

Analytic Tools Reporting Tools Feedback Software Product Manager 131