Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Intercom, Inc.

AUGUST 12, 2021

For years, we’ve been following a best-in-breed approach, searching for the very best communication app for each specific need. Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO. Dialpad is a cloud communication and collaboration platform.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. What is driving this interest in product usage and data analytics? Companies of all types are leveraging usage-based monetization models to some degree.

Analytic Tools 70

Analytic Tools Data Visualization Research Software Feedback Software 70

Alchemer Mobile

FEBRUARY 21, 2019

They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. While this is only an overall increase of 1 percentage point from 2017, the response rate in 2018 was phenomenal at 91%. Only apps with 10,000+ active users over the entire year were considered.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Mind the Product

DECEMBER 13, 2018

Before joining Rabbit, Amanda was Chief Data & Strategy Officer at HotelTonight, the leading mobile app for last-minute hotel bookings, where she led data analytics, corporate strategy, and data engineering to create and execute data-driven growth strategies. Sherif has been in software development for over 15 years.

Analytic Tools 190

Analytic Tools Workshop Data Visualization Government 190

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Considering that retaining customers (and reducing churn ) costs a fraction of acquiring new ones , analyzing what makes customers stay or go is important for any SaaS business. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Revulytics

DECEMBER 27, 2017

Somehow, we’ve managed to compile a “technology-related top news stories of 2017” list that doesn’t mention augmented reality, Apple’s iPhone X or Amazon’s search for a new headquarters (though loyal readers know we’ve at some point worked all of those companies or themes into our own stories over the year).

Reporting Tools 65

Reporting Tools Analytic Tools Data Visualization Government 65

bpma ProductHub

JUNE 12, 2017

A Hands-on Event on June 14th, 2017. Garima Painuly is a B2B SaaS Product Manager at PowerAdvocate in downtown Boston. Her sweet spot is product, design, and data analytics. By Garima Painuly – As product managers, we know we should obsess over our customers. Garima has an M.S.

Workshop 186

Workshop User Testing Customer Experience Research Software 186

Userpilot

AUGUST 25, 2021

Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. Cohort analysis is a type of behavioral analytics that helps you see what a segment of your users (a cohort) is doing within your product. Why is cohort analysis important for SaaS?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. We’ll look at a couple trends in this essay, including the following: Mobile platform consolidation.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. We know that you use a lot of different tools to succeed in your work and managing those tools can lead to wasted time.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Product Talk

FEBRUARY 21, 2024

An opportunity solution tree : This artifact captures any opportunities from across your interview snapshots that are relevant to your current product outcome. This interview happened in 2016 or 2017. On his snapshot I captured the insight: Tried seven different photo album tools before selecting one.

User Friction 260

User Friction Customer Experience Customer Feedback Analytic Tools 260

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. We realized all businesses need a positive customer experience, and the tooling just wasn’t there. But the tools they had at the time were like email lists, data dumps from Google Analytics, PayPal exports of active subscribers.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Userpilot

SEPTEMBER 29, 2023

As you read on, you’ll learn: The key responsibilities of SaaS growth teams. Examples of in-app experiments to drive growth. Growth engineer : This is a software developer or engineer who focuses on implementing technical solutions to support growth initiatives. This article provides the guide you need.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Mind the Product

JUNE 17, 2019

Agile and Lean are both experiencing this at the moment, as they have been oversold as the solution to too many problems. It takes much more than adding process or tool improvements for this to happen, and for many people, is a fundamental reimagining of how they perceive power and control. Agile and Lean Won’t Solve all Your Problems.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

The Product Coalition

OCTOBER 28, 2021

With their many interfaces, IoT systems already offer numerous attack surfaces?—?and The Danish shipping company Maersk put the damage from a cyber-attack in 2017 at between 200 and 300 million US dollars. Blackmail software had delayed and interrupted operations for weeks. and the trend is rising.

Data Visualization 168

Data Visualization Analytic Tools Systems Review Customer Experience 168

Userzoom

APRIL 17, 2018

How do we build an app for multiple use cases? The tools keep improving, and affordable technology — from basic personalisation to advanced analytics and AI — should help us find the right answers. In terms of visual design, we’ve already polished the popular apps to the moon and back!

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. Day 2: Create Competing Solutions to the Problem. Sketch process (notes, ideas, crazy 8s, solution sketching). Many Design Sprints at this point consist of rough wireframes based on, say, a screen-based or app interface. Select prototype tool/method.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. Mixpanel Mobile usage, July 2016-March 2017.

Onboarding KPIs 145

Onboarding KPIs Feedback Software Research Software Analytic Tools 145

The Product Coalition

DECEMBER 23, 2022

PMs in the country back in 2017. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there).

Analytic Tools 131

Analytic Tools Reporting Tools Feedback Software Product Manager 131

Mind the Product

JANUARY 19, 2018

In 2018, we see new digital “materials” emerge, such as artificial intelligence and voice-activated systems. The rise in popularity of voice-activated technology, for example, has meant designers need to consider designing without a visual interface. Designers must explore how best to design with these new mediums.

Data Visualization 156

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 156

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. Tracking analytics across your customers’ journey can help identify high-friction points. The importance is further amplified for SaaS businesses that rely on subscriptions. NPS calculation.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. HubSpot broadened its product range to cater to more business needs, becoming an all-in-one customer platform.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Mind the Product

APRIL 11, 2017

Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever. She works with companies of all sizes on integrating user research, experimentation, and the right analytics into the product development process resulting in better product decisions.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. And over 50 % of software firms have daily new releases. You have highly dynamic mobile apps to e-commerce websites to cloud applications working on ‘Software as a Service’ model. New QA mindset.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. For example, our Analytics team might find that one customer segment tends to use our product weekly, while another just monthly. We could no longer assume all our customers had uniform needs and could be reached the same way.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Revulytics

MARCH 2, 2018

Last year PTC announced a major shift from perpetual licensing to subscription licensing for all new software licenses in the Americas and Western Europe for its core CAD and PLM software and ThingWorx IoT platform. Some ISVs are reluctant to adopt for fear of the potential loss of revenue in what usage analytics may uncover.

Analytic Tools 54

Analytic Tools Research Software Data Visualization User Testing 54

Intercom, Inc.

OCTOBER 8, 2018

We use Sketch and a whole host of other tools. UX in the middle, then business and technology, and information and content, and marketing, and all sorts of other stuff all around the edge, all flying around the UX thing. Analytics, biz ops, marketing, sales, customer support, recruiting, finance, HR, I can keep going.

Analytic Tools 220

Analytic Tools Research Software User Testing Data Visualization 220

Userpilot

DECEMBER 3, 2020

What a knowledge base can do for SaaS products. A knowledge base is a structured set of resources that SaaS users can access in-app, geared towards helping them get the most out of the product. At Userpilot, our in-app Knowledge Base (created in Userpilot as well!) What is a knowledge base and why do I need one?

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Software Usage Analytics is included in both Hype Cycles. Prioritization of software feature enhancements that are most relevant to users, based on feature usage data.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Think: isn’t analytics consulting a scam then?

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Think: isn’t analytics consulting a scam then?

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Amplitude

MARCH 1, 2018

However, customer expectations on the value and level of service a software product should offer them are very high today. As a first time founder and CEO, I couldn’t have done that at Amplitude without the ecosystem of advisors, professionals and software vendors that we had access to. Building startups is hard and getting harder.

Analytic Tools 65

Analytic Tools Data Visualization Startups Customer Experience 65