Intercom, Inc.

FEBRUARY 6, 2020

The story you tell to the market, the competitive moats you build, the pricing models fueling your growth – everything that got you to where you are needs to be reimagined for your new buyer. Analysts estimate that by 2022, global corporate eLearning will grow to be a $30 billion market.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

The Product Guy

OCTOBER 11, 2019

To guide that thought, here is a list of situations where that is probably the case: Market Timing is crucial : Some investments in product are not so sensitive to market timing as others. About Tiago Resmini. More About The Product Mentor.

CTO Coach 319

CTO Coach Reporting Tools Feedback Software Analytic Tools 319

The Product Coalition

JUNE 18, 2023

The United States and China currently lead the AI research market significantly. Between 2016 and 2021, the US was granted an impressive 58,000 AI-related patents. Market leaders, driven by profit maximization, have been the primary catalysts for AI innovation and may resist regulation.

Artificial Inteligence 144

Artificial Inteligence User Testing Research Software Product Research 144

Product Takeoff

MARCH 19, 2019

Every product has a lifecycle of Introduction, growth , maturity and decline.With digital disruption in the market place it is very critical that we design products that stay in the growth phase for a longer period of time. Strategy: A Strategy of the company can be implemented in various forms.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Product Management Unpacked

MARCH 12, 2019

Marty Cagan, founder of the Silicon Valley Product Group , delivered the opening keynote to the 2016 Mind the Product Conference. The 2017 Pragmatic Marketing industry survey reports that 61 percent of product managers are male, and male professionals make an average of $11,000 more than females in the field.

Reporting Tools 214

Reporting Tools Research Software Data Visualization Product Management 214

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. In 2016 and 2017, we took these talks on the road with the incredibly ambitious Inside Intercom World Tours , filling venues in more than a dozen cities with a stunning audiovisual experience.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Mind the Product

APRIL 16, 2020

Fast forward to 2016 when I joined HSBC in Hong Kong and repitched the idea in my first week of working there – then, the timing was great. HSBC’s share of the millennial market had been shrinking for the previous three years. All in all, it took exactly one year from pitch to market launch.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Intercom, Inc.

SEPTEMBER 23, 2020

In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. Rigid visual builders failed based on tests and feedback in the market. It was understandable, it resonated with the mental model of the majority of people in the market, and it tested really well. The final version of Series.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

Lenny Rachitsky

NOVEMBER 12, 2024

To anyone outside the product team, we are design, engineering, QA, data, knowledge team, and often marketing. This has been my ironclad rule since 2016, at three hypergrowth companies, while PMing multiple teams at once. OK, maybe we tie with engineering team leads.)

Product Research 109

Product Research Reporting Tools Data Visualization Research Software 109

Sachin Rekhi

APRIL 12, 2020

In Silicon Valley, we've become well-versed in the importance of finding product/market fit as the most important early pursuit for any new product or startup. While this obsession with product/market fit is warranted since it remains so elusive, it is necessary but ultimately not sufficient for building a significant and enduring business.

Strategy 212

Strategy User Testing Technical Review Software Review 212

The Product Coalition

AUGUST 30, 2021

Ever-changing guest interests lead to demands for the flavor market. Flavor industry: Market overview The global flavor market has experienced dramatic growth in the food & beverage sector in the past few years. Thus, this aids the development of the food flavor market.

Reporting Tools 158

Reporting Tools Software Review Systems Review Technical Review 158

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. Rachel Hepworth: Introducing growth marketing to Slack. That just blows my mind. Here’s Rachel.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Lenny Rachitsky

FEBRUARY 25, 2025

At Headspace back in 2016, we had established our product roadmap and success metrics and our mission and vision, but teams were still confused about why we were working on the projects we chose. product marketing, user research, content design, etc.). Other functions could be added depending on availability/resourcing (e.g.

Strategy 119

Strategy Technical Review Product Strategy Product Research 119

Sachin Rekhi

FEBRUARY 16, 2020

For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Strategy: Product/Market Fit Hypotheses. A compelling strategy delineates exactly how your product will dominate its market.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

SEPTEMBER 15, 2022

Back in 2015 or 2016, I was studying in London, doing a master’s degree in business psychology. Keith Broni: Around 2014, 2015, and 2016, we began to see businesses experiment with emoji in their messaging. Karen Church: In 2015, it was the party popper emoji, and in 2016, it was the grinning face emoji.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Melissa Perri

DECEMBER 29, 2023

That was back in 2016. Cons: Don't expect much help with marketing; you'll need to hustle on your own. Publishers only help with marketing the absolute top books by celebrities. Publishers focus on their bestsellers when it comes to any marketing or pushing to get it stocked in stores. I wasn't buying it, though.

Books 193

Books User Testing Customer Feedback Consulting 193

The Product Coalition

APRIL 26, 2023

As the crypto market continues to expand, P2P Crypto Exchanges are becoming more popular and are rendering users a convenient and more secure way to take part in the crypto revolution. Imagine it as Tinder with Crypto markets. HodlHodl was launched in 2016 by Hodlex Ltd, based in London.

Customer Experience 148

Customer Experience Customer Feedback Advertising Engineering 148

The Product Coalition

JANUARY 12, 2022

Microsoft launched Team in 2016 and took over many customers of Slack, and currently has almost twice as many daily active users as Slack. Virtual stock exchange & traders collaboration workspace, or sales/marketing collaboration fully Slack-on-Slack. A recent example is Team vs Slack.

Research Software 195

Research Software Technical Review Strategy Product Research 195

The Product Coalition

NOVEMBER 27, 2023

Horizontal SaaS has been around considerably longer than Vertical SaaS, has a larger market, and is more difficult to saturate. Other major conclusions from the study include: Because of its small market size, restricted growth, and growing rivalry, the restaurant business is not a good fit for Vertical SaaS.

Research Software 148

Research Software Feedback Software Reporting Tools User Testing 148

Product Talk

AUGUST 4, 2021

When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. With some, you feel like you’ve read a content marketing piece that’s meant to sell a workshop. And thus, I announced that I was in fact writing a book.

Product Research 299

Product Research Books User Testing Research Software 299

The Product Coalition

AUGUST 3, 2023

Quicker turnaround The use of serverless computing architecture can drastically reduce time to market. The mission of this organization is to safeguard investors and market integrity. In 2016, FINRA decided to audit trading practices, including quotations, trade events, stocks, and equity securities.

User Testing 135

User Testing Data Visualization Construction Customer Experience 135

The Product Coalition

JULY 28, 2022

It is inspired by sources such as Eric Ries’ book “The Leaders Guide” and Pivotal’s associated workshop organized in 2016. As a side note, I am here referring to products, but the same steps can be applied to services, companies, go-to-market strategies, geographical expansions, and much more. What are your growth hypotheses?

Data Visualization 146

Data Visualization Startups Customer Experience User Testing 146

Intercom, Inc.

AUGUST 20, 2020

Alex’s projects, including founding members-only entrepreneurial community Bossbabe, have earned her some serious clout – Fast Company found her ideas so promising they named her one of their “ Top 100 Most Creative People in Business ” in 2016. Design and marketing for human nature. Short on time?

Research Software 243

Research Software Technology Telecommunications User Testing 243

Product Talk

DECEMBER 18, 2024

Teresa Torres: I chuckled a little bit there because I gave a conference talk in 2016 in Lisbon. I chose this market because Netflix is in 100+ countries and everybody is familiar with it. Cecilie Smedstad: To me, that aligns quite well with both using OKRs and also jobs to be done. Does that work together?

Product Research 222

Product Research Research Software Analytic Tools Feedback Software 222

Arkenea

JANUARY 1, 2025

Google followed suit and launchedGoogle Play – ‘An evolution of Android Market’ In 2012, Google took a big new step in bringing all of its content arms under one roof Google Play. It rebranded Android Market, Google Music, Google Books, and its video offerings into one single marketplace. ’ And,what comes next?

Healthcare 98

Healthcare Wireless Download Startups 98

Userpilot

AUGUST 8, 2024

To create an effective product strategy, you must first study the market to understand your target users and make sense of market trends. You also need to define your product roadmap in line with your goals and establish a clear go-to-market strategy for the product. How will you reach them? How will you price your product?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

AUGUST 23, 2024

In 2016, while at Vidyard, Wes launched a free product that changed everything. Instead of spending heavily on lead generation, he realized that offering a great free product could turn users into marketers, spreading the word themselves. Vidyard’s free product has since reached millions.

Webinar 105

Webinar Analytic Tools Feedback Software Books 105

Intercom, Inc.

MAY 28, 2020

That really is a big step for us, because it shows the trust of our investors and the market in general towards the fact that Aircall is revolutionizing the phone system industry and changing the way phone systems are being used all over the world. We need to have our first and biggest market needs in the US.” It was very hard.

Customer Experience 186

Customer Experience Government Agile Marketing 186

Intercom, Inc.

NOVEMBER 11, 2021

We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding. Over the years, Samuel has realized the product you spend so much time marketing is just a path to help people solve a problem. And you can think of your company in that sort of storyline.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Product Talk

SEPTEMBER 6, 2023

I think it’s always evolving because our leadership team is always evolving, the market is always evolving, but I think we underestimate how much we have to communicate that strategic context, how often, and in what forms, and how to make it really tangible and concrete for our teams. That means nobody in the market is your customer.

Product Research 294

Product Research User Testing Research Software Feedback Software 294

UX Planet

JANUARY 4, 2024

My Year in Design — 2023 I’ve been writing these look-back articles since 2016 (well regarding my year in Design that took place in 2015). Job Market. In all the years I’ve worked in the US (17 years), I’ve never witnessed a job market dynamics quite like the ones that occurred in 2023.

Research Software 95

Research Software User Testing Product Research Technical Review 95

The Product Coalition

MARCH 11, 2021

Screenshot from Sean’s presentation at Saastr 2016 Old Age Growth: Great in the short-term, destructive in the long-term In the early stages of a startup, a Growth team might net valuable wins by finding things that are genuinely broken, missing or misunderstood in a flow.

Product Research 166

Product Research User Testing Customer Experience Data Visualization 166

Userpilot

SEPTEMBER 15, 2023

TL;DR Concept testing evaluates an idea before it’s introduced to the market to gauge its potential success. Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. Book a demo and get started! What is concept testing?

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Intercom, Inc.

FEBRUARY 10, 2022

And Intercom is used by our sales and marketing teams, which is incredibly helpful in understanding a customer’s experience as they interact with teams across the company. Of course, we need to use other tools outside Intercom too, but by using Intercom, we’ve been able to keep that to a minimum.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

JUNE 25, 2020

I ran a talk called Lending Privilege back in 2016 because I just was unsatisfied with how I saw diversity inclusion being explained. Living in an emerging market is not easy, but I loved every moment of it. Can you tell us more about that and how each of us can lend privilege to be effective allies and drive inclusion?

Artificial Inteligence 223

Artificial Inteligence Leadership Customer Experience Technology 223

Userpilot

JANUARY 12, 2024

Measuring progression through sales and marketing funnels. Tracking marketing conversions , etc. A practical example of a dual-axis chart usage In this example, the dual-axis chart compares sales values and profit margins for each year – from 2016 to 2021. Analysis of marketing campaign performance and impact.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105