From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100
Intercom, Inc.
FEBRUARY 6, 2020
When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing. She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand.
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