2016 Feedback Loop Product Research 
Product Talk
SEPTEMBER 6, 2023
In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery?
Sachin Rekhi
SEPTEMBER 16, 2018
Video: Developing a Continuous Feedback Loop. Slides: Developing a Continuous Feedback Loop. Essay: Designing Your Product's Continuous Feedback Loop. When embarking on a new project, teams too often treat customer feedback as a one-time effort.
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Product Talk
AUGUST 4, 2021
It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. My primary objective across my business is to increase the number of product trios who adopt a continuous cadence to their discovery work. Turning My Content Into a Product. That was a mistake.
Intercom, Inc.
FEBRUARY 6, 2020
It might be the same core product, but it’s a completely different strategy. In 2019 research firm IDC found them to deliver 869% ROI (??) along with time savings and higher productivity. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing.
Intercom, Inc.
SEPTEMBER 23, 2020
In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. This has led to customer feedback that they don’t know what’s being sent, when, how, or why – it turned out the “black box” of logic hid too much, so we resolved to avoid that risk. Look outside your product. Test your assumptions.
Product Talk
JANUARY 8, 2020
Doing one of my favorite things—presenting at Mind the Product. Over the past six years, I’ve developed and honed my Continuous Discovery Habits curriculum by reading and writing about the best research on problem-solving , decision-making , and critical thinking. I run a 12-week coaching program for product trios (i.e.
DISQO
FEBRUARY 25, 2016
We surveyed more than 150 product managers to source data and perspectives on the evolving field of product management. Should product managers learn to code? There has been much debate about the degree to which product managers need to be technically proficient. What’s the product manager’s biggest wish?
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