DISQO

OCTOBER 18, 2017

billion people having interfaced with one in 2016. We used Alpha to gain objective data directly from thousands of chatbot users about their actual wants and needs. Then we tested potential solutions by running experiments to find out how they would react to it and see where there are opportunities to effectively engage patients.

User Testing 40

User Testing Healthcare Feedback Software Reporting Tools 40

Intercom, Inc.

MAY 26, 2021

As we’ve grown from a tiny team when I joined in 2016 to the 160 or so folks we have today, there’s still this incredible empathy, kindness, and desire to lift each other up and see each other succeed.”. Jordan Neill, Senior Director of Engineering at Intercom, points out how this value is foundational to how we build product.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. In 2016, Aetna announced its commitment to transparency. Becoming a consumer-insight-driven organization. Background. In order to do that, we need Alpha at our fingertips.”. “In

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. In 2016, Aetna announced its commitment to transparency. Becoming a consumer-insight-driven organization. Background. In order to do that, we need Alpha at our fingertips.”. “In

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

Intercom, Inc.

FEBRUARY 6, 2020

It might be the same core product, but it’s a completely different strategy. In 2019 research firm IDC found them to deliver 869% ROI (??) along with time savings and higher productivity. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! But we had no second product – no “Act II” in sight.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

DISQO

SEPTEMBER 24, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. And Presence , about the future of virtual reality, was published in September 2016. I am definitely a consumer of cultural products myself and quite a heavy one at that.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

SEPTEMBER 24, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. And Presence , about the future of virtual reality, was published in September 2016. I am definitely a consumer of cultural products myself and quite a heavy one at that.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

JANUARY 1, 2017

We recently surveyed more than 150 US-based digital product managers for our 2017 Product Management Insights report. It’s our third annual report, which is essentially a lifetime in product management years. Is communication the key to product management? Below, I’ll outline three key trends.

Product Research 40

Product Research Data Visualization Reporting Tools Product Management 40

DISQO

JANUARY 1, 2017

We recently surveyed more than 150 US-based digital product managers for our 2017 Product Management Insights report. It’s our third annual report, which is essentially a lifetime in product management years. Is communication the key to product management? Below, I’ll outline three key trends.

Product Research 40

Product Research Data Visualization Reporting Tools Product Management 40

DISQO

AUGUST 10, 2015

In the grand scheme of things, product management is a new field with relatively few dedicated conferences and events. While there’s no doubt a number of industry-specific conferences for product teams, we’ve focused primarily on industry-agnostic ones for this list. Details on Code Conference 2016 will be announced later this year.

Events 40

Events User Testing Product Research Data Visualization 40

DISQO

AUGUST 10, 2015

In the grand scheme of things, product management is a new field with relatively few dedicated conferences and events. While there’s no doubt a number of industry-specific conferences for product teams, we’ve focused primarily on industry-agnostic ones for this list. Details on Code Conference 2016 will be announced later this year.

Events 40

Events User Testing Product Research Data Visualization 40

DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. Design thinking is a layer of creativity that runs throughout all of product management. “We

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. Design thinking is a layer of creativity that runs throughout all of product management. “We

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

Andrew Chen

NOVEMBER 1, 2018

The same skills needed to grow new products can be used both to evaluate new startups to invest in, and once we’ve invested; to help them grow. Of course, as an investor you can’t run A/B tests or analyze results directly, but you can form hypotheses, ideate, and apply the same type of thinking. There was a lot to learn.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

AUGUST 1, 2019

Read on below to find great talks about: Optimising for Product-Market Fit. Last time: At #BoS2018, the founder of Silicon Valley’s buzziest startup spoke about how he adopted and adapted Sean Ellis’ product-market fit survey at Superhuman. This Year: Can You Predict Your Company’s Success?

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., But what to call it?

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc.,

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Intercom, Inc.

AUGUST 25, 2022

Mark is an award-winning journalist and digital media innovator with a career in broadcast news that spawns over 20 years – from his very first report on a prison riot in Dublin, to his award-winning reporting from war-torn Afghanistan. Within about 24 hours, my first report was of a prison riot out of Phibsborough, North Dublin.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208