Product Talk

AUGUST 4, 2021

It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. My primary objective across my business is to increase the number of product trios who adopt a continuous cadence to their discovery work. Turning My Content Into a Product. That was a mistake.

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Product Research Books User Testing Research Software 264

Intercom, Inc.

MAY 26, 2021

As we’ve grown from a tiny team when I joined in 2016 to the 160 or so folks we have today, there’s still this incredible empathy, kindness, and desire to lift each other up and see each other succeed.”. Jordan Neill, Senior Director of Engineering at Intercom, points out how this value is foundational to how we build product.

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Customer Feedback User Testing Customer Experience Product Research 138

DISQO

NOVEMBER 7, 2016

Product management is a relatively new discipline, and its practitioners continue to refine it every year. In 2016, we welcomed many new faces who contributed best practices and thought leadership to the industry. For the second straight year, we compiled the top 40 influencers in our Product Management Year in Review.

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DISQO

NOVEMBER 7, 2016

Product management is a relatively new discipline, and its practitioners continue to refine it every year. In 2016, we welcomed many new faces who contributed best practices and thought leadership to the industry. For the second straight year, we compiled the top 40 influencers in our Product Management Year in Review.

Product Research 40

Product Research Product Management Product Manager Feedback Loop 40

DISQO

JUNE 20, 2018

Most product leaders and managers don’t have the luxury of starting from scratch. Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. First, your product should be present-proof and meet the needs of today,” he explains.

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DISQO

JUNE 20, 2018

Most product leaders and managers don’t have the luxury of starting from scratch. Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. First, your product should be present-proof and meet the needs of today,” he explains.

User Testing 40

User Testing Product Research Banking Feedback Loop 40

Mind the Product

FEBRUARY 16, 2017

When it comes to successfully implementing a data-informed approach to product analytics, it’s easy to find lists of tips and tactics. Every product is different, of course. Amplitude has taken these best practices from across the industry and collected them in The Product Analytics Playbook. Here are our big findings: 1.

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Analytic Tools Data Visualization Onboarding KPIs Feedback Software 125

DISQO

OCTOBER 18, 2017

billion people having interfaced with one in 2016. We used Alpha to gain objective data directly from thousands of chatbot users about their actual wants and needs. Then we tested potential solutions by running experiments to find out how they would react to it and see where there are opportunities to effectively engage patients.

User Testing 40

User Testing Healthcare Feedback Software Reporting Tools 40

DISQO

OCTOBER 18, 2017

billion people having interfaced with one in 2016. We used Alpha to gain objective data directly from thousands of chatbot users about their actual wants and needs. Then we tested potential solutions by running experiments to find out how they would react to it and see where there are opportunities to effectively engage patients.

User Testing 40

User Testing Healthcare Feedback Software Reporting Tools 40

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. In 2016, Aetna announced its commitment to transparency. Becoming a consumer-insight-driven organization. Background. Prioritizing and shipping high-impact features.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. In 2016, Aetna announced its commitment to transparency. Becoming a consumer-insight-driven organization. Background. Prioritizing and shipping high-impact features.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Eventually, you end up with 2000 contract types for 1000 customers.

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Analytic Tools Feedback Software Customer Experience Enterprise 52

Intercom, Inc.

FEBRUARY 6, 2020

It might be the same core product, but it’s a completely different strategy. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. In 2019 research firm IDC found them to deliver 869% ROI (??) along with time savings and higher productivity.

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Feedback Software Analytic Tools Research Software Data Visualization 243

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Alpha: How has experimentation, or the ability to test on learn from your assumptions helped you navigate new industries? Kelly : Curiosity is the core of it for me.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Alpha: How has experimentation, or the ability to test on learn from your assumptions helped you navigate new industries? Kelly : Curiosity is the core of it for me.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

AUGUST 10, 2015

In the grand scheme of things, product management is a new field with relatively few dedicated conferences and events. While there’s no doubt a number of industry-specific conferences for product teams, we’ve focused primarily on industry-agnostic ones for this list. Details on Code Conference 2016 will be announced later this year.

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Events User Testing Product Research Data Visualization 40

DISQO

AUGUST 10, 2015

In the grand scheme of things, product management is a new field with relatively few dedicated conferences and events. While there’s no doubt a number of industry-specific conferences for product teams, we’ve focused primarily on industry-agnostic ones for this list. Details on Code Conference 2016 will be announced later this year.

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Events User Testing Product Research Data Visualization 40

DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. Design thinking is a layer of creativity that runs throughout all of product management. “We

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. Design thinking is a layer of creativity that runs throughout all of product management. “We

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

JANUARY 1, 2017

We recently surveyed more than 150 US-based digital product managers for our 2017 Product Management Insights report. It’s our third annual report, which is essentially a lifetime in product management years. Is communication the key to product management? Below, I’ll outline three key trends.

Product Research 40

Product Research Data Visualization Reporting Tools Product Management 40

DISQO

JANUARY 1, 2017

We recently surveyed more than 150 US-based digital product managers for our 2017 Product Management Insights report. It’s our third annual report, which is essentially a lifetime in product management years. Is communication the key to product management? Below, I’ll outline three key trends.

Product Research 40

Product Research Data Visualization Reporting Tools Product Management 40

DISQO

JUNE 12, 2016

Building great product teams begins with hiring great product people. But who are product professionals and what exactly do they do? product pros find this a difficult question to answer because their scope is wide and they wear many different hats. Customer Empathy. Sometimes even. Do they have past. Work Ethic.

Product Research 40

Product Research User Testing Feedback Software Reporting Tools 40

DISQO

JUNE 12, 2016

Building great product teams begins with hiring great product people. But who are product professionals and what exactly do they do? product pros find this a difficult question to answer because their scope is wide and they wear many different hats. Customer Empathy. Sometimes even. Do they have past. Work Ethic.

Product Research 40

Product Research User Testing Feedback Software Reporting Tools 40

Andrew Chen

NOVEMBER 1, 2018

The same skills needed to grow new products can be used both to evaluate new startups to invest in, and once we’ve invested; to help them grow. Of course, as an investor you can’t run A/B tests or analyze results directly, but you can form hypotheses, ideate, and apply the same type of thinking. My continuing leadership in the field.

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Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

AUGUST 1, 2019

Read on below to find great talks about: Optimising for Product-Market Fit. Last time: At #BoS2018, the founder of Silicon Valley’s buzziest startup spoke about how he adopted and adapted Sean Ellis’ product-market fit survey at Superhuman. This Year: Customer Onboarding – The Key To Happy Customers.

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

DISQO

AUGUST 29, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Tanya Van Court is a founder, an executive and a product leader, who realized several years ago that she was not meant to blindly follow an ordained path through corporate America.

Product Research 40

Product Research User Testing Education Research Software 40

DISQO

AUGUST 29, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Tanya Van Court is a founder, an executive and a product leader, who realized several years ago that she was not meant to blindly follow an ordained path through corporate America.

Product Research 40

Product Research User Testing Education Research Software 40

Andrew Chen

MAY 28, 2019

I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., It could create a strong advantage around paid marketing if a product has high subscription retention or ARPU, allowing them to make higher bids in the various ad networks. but may not directly sound like podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., It could create a strong advantage around paid marketing if a product has high subscription retention or ARPU, allowing them to make higher bids in the various ad networks. but may not directly sound like podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Intercom, Inc.

AUGUST 25, 2022

In 2010, after noticing how young people were using social media to report what was happening, he founded Storyful, the world’s first social media newswire that combined a traditional news agency with authenticated user-generated content. And then, when 2016 happened, I realized, “Holy s**t! Who is the user of Kinzen?

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Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208