Mind the Product

JULY 14, 2020

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016, her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.].

Feedback Software 152

Feedback Software Customer Experience Product Research Technical Review 152

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you manage the messiness of the opportunity space over time? How do you represent customer segments on an opportunity solution tree?

Data Visualization 316

Data Visualization Product Research Analytic Tools Research Software 316

Product Innovation Educators

OCTOBER 28, 2016

2) Talk to (at least) five customers. (3) 5) Sit on 10 customer support calls. Watch it here https://www.mindtheproduct.com/2016/10/product-lifecycle-management-beyond-early-adopter/. Good marketing is part of a great customer experience. 2016 Product Management Year in Review. 1) Know the company’s goals.

Customer Feedback 124

Customer Feedback Product Management Product Manager User Testing 124

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Product Innovation Educators

SEPTEMBER 30, 2016

Need to radically change a product experience – learn from Yahoo Finance rebellion. The product management team for Yahoo Finance spent the last 18 months conducting user research and learning how to improve Yahoo Finance. The radical changes enraged existing users but have also attracted new users. fnsrDIUWhTg.

Customer Feedback 121

Customer Feedback Customer Experience Wireless Finance 121

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 299

Product Research User Testing Research Software Data Visualization 299

The Product Bistro

JANUARY 25, 2021

In the way back time, before Agile, before OKRs and other fads, product managers wrote MRDs, or Market Requirement Documents. There are times when the old ways really are both appropriate and better. It had last been touched in 2016. Do I think that all efforts require an MRD? That is the question. No, not at all.

User Testing 195

User Testing Development Team Review Customer Experience Product Research 195

Product Takeoff

MARCH 19, 2019

Every product has a lifecycle of Introduction, growth , maturity and decline.With digital disruption in the market place it is very critical that we design products that stay in the growth phase for a longer period of time. The big picture for Product Management is based on these principles of Design Thinking, Lean Startup, and Agile.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach.

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Weak Development Team Banking Customer Experience User Friction 197

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Away from these sales pitches, freemium or trial version makes the user hooked to product, onboard themselves that push them to upgrade the subscription.

Research Software 176

Research Software Technical Review Strategy Product Research 176

Product Innovation Educators

JULY 15, 2016

Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do. Insights lead to innovations and increased value for customers and the organization. Read more at https://strategyn.com/2016/07/11/customer-needs-defined/.

Customer Feedback 122

Customer Feedback Crowdsource User Testing Product Management 122

Product Innovation Educators

JUNE 3, 2016

Rich Mironov shares mistakes he sees first-time product managers make, which are also mistakes I have seen some not-so-first-time product mangers make. 2) Remember that your colleagues are also your customers. (3) build products customers want and love. Want to get hired as a product manager at a startup?

Product Research 121

Product Research Customer Feedback Product Management Product Manager 121

The Product Coalition

JULY 28, 2022

Nimble young businesses, who live by the Lean Startup approach of building, measuring, and learning, move from nothing to a product customers love in what appears, from an established company perspective at least, virtually no time. Startups practice the lean methodology to avoid spending time on things that won’t deliver value.

Data Visualization 130

Data Visualization Startups Customer Experience User Testing 130

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. In attendance were 200 eager students and entrepreneurs who wanted to learn how to build a startup in 54 hours. 10 Ways to Rapidly Test Your Startup Idea. Be sure to get specific.

User Testing 126

User Testing Startups Product Research Testing 126

Product Innovation Educators

JULY 29, 2016

Customer experience and engagement teardown of the Dollar Shave Club. This article examines the customer experience from the first interaction a customer has with the company, offering suggestions for improvements in the analysis. to improve our customers’ experience. Read more at [link].

User Testing 121

User Testing Customer Feedback Product Management Product Manager 121

Intercom, Inc.

FEBRUARY 6, 2020

And so in 2013, the marketplace launched Udemy for Business with an eye on acquiring corporations alongside the nearly two million learners they had at the time. What started off as little more than an experiment has paid dividends. along with time savings and higher productivity. Yvonne swiftly flipped this story on its head.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Mind the Product

SEPTEMBER 24, 2019

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016 her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Product Research 125

Product Research Customer Experience Entertainment Consulting 125

The Product Coalition

NOVEMBER 27, 2023

By providing a product that effortlessly matches the particular demands of your consumers, you reduce the need for the time-consuming customization procedure that is standard with generalized software. A guide to vertical strategy implementation for SaaS startups: Tips included 1.

Research Software 145

Research Software Feedback Software Reporting Tools User Testing 145

Lenny Rachitsky

NOVEMBER 12, 2024

Throughout his more than 10-year career, Tal has actively chosen to stay an IC and, over that time, has honed a set of productivity practices that give him tremendous leverage and impact—beyond what many traditionally believe ICs can achieve. In other words, he’s become a “super-IC.” With everyone watching.

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Product Research Reporting Tools Data Visualization Research Software 107

Mind the Product

NOVEMBER 19, 2019

Fewer than 10% of startups survive and grow into large companies and, for every time growth is done right, there are 100 ways it could have been done wrong. I worked with a hyper-funded startup that grew too fast too soon, fixating on “fundable” metrics, and eventually had to be sold off. But the users began to drop off.

User Testing 158

User Testing Customer Experience Onboarding KPIs Branding 158

Product Innovation Educators

JULY 1, 2016

The 4 key customer experience competencies B2B product managers should master. (1) 1) Purposeful Leadership, (2) Compelling Brand Values, (3) Employee Engagement, and (4) Customer Connectedness. 9 startup founder skills that product managers also need. build products customers want and love. 1) Microsoft Excel. (2)

Data Visualization 122

Data Visualization Customer Feedback Product Management Product Manager 122

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Product Innovation Educators

JUNE 17, 2016

New book for learning how to apply Lean Startup practices – Scaling Lean by Ash Maurya. In his first book he shared his experiments applying Lean Startup and provided a how-to guide for Lean practices. Product management, a formal role in organizations since the 1930’s, has become the hot career in 2016. What went wrong?

Data Visualization 121

Data Visualization Customer Feedback Product Management Product Manager 121

Product Innovation Educators

JULY 8, 2016

The practice of A/B testing is basically conducting a quick experiment to test ideas before making a decision. Even if you can’t do A/B testing, are you running experiments? Why now is the right time to develop product management skills. build products customers want and love. 1) It Will Help you Get Feedback Sooner. (2)

Customer Feedback 121

Customer Feedback Product Management Product Manager User Testing 121

Product Innovation Educators

AUGUST 12, 2016

Read about each from a poker player turned product manager turned startup founder… https://roadmunk.com/blog/poker-product-management/. NPS is sometimes referred to as the most important question – would a customer refer your product or service to someone else? 3) Make time for praise. build products customers want and love.

Data Visualization 122

Data Visualization Feedback Software Analytic Tools Customer Feedback 122

The Product Coalition

AUGUST 9, 2020

The Most Trusted Custom Software Development Companies in Poland Are you looking for a reliable software development partner for your business? 99 / hr Headquarter: Warsaw Fireart Studio is one of the leading custom software development companies in Poland. The modern world is now built on software. Fireart Studio Min. Stepwise Min.

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Analytic Tools Research Software Software Development Software Developers 147

Mind the Product

DECEMBER 24, 2019

And while we spend a lot of time focusing on the things that we’re building and obsessing over our users, it becomes easy to neglect ourselves. I’m a big believer in taking time to consider personal development – one of the main reasons I started ProductTank in Bristol in 2016. Happy listening!

Product Research 166

Product Research User Testing Entertainment Consulting 166

Intercom, Inc.

MAY 16, 2018

Many startups build something for themselves only to discover that other people want it. If you build the perfect product, the theory goes, they (paying users) will eventually come to you. Throwing money into ads to reach new customers is easy, but it’s likely a waste of money if you don’t get this part right first.

Product Marketing 223

Product Marketing Marketing Strategy Customer Experience 223

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. This team analyzes customers and online users’ needs to create attractive and effective solutions.

Customer Experience 95

Customer Experience Research Software User Experience User Testing 95

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? At the heart of your prioritization skills should lie value and effort. Take this experiment[1], where college students completed questionnaires about their mood and other data points every day for five weeks.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Andrew Chen

JULY 19, 2017

Startups should be getting cheaper to build. Some providers, such as Microsoft, have started providing their services free to startups, in the hope of turning them into paying customers as they grow. Instead, startups are raising more capital and burning more capital to get to their Series As. Economist ).

Analytic Tools 111

Analytic Tools Startups Data Visualization Customer Experience 111

bpma ProductHub

AUGUST 1, 2016

In 2016, Glassdoor identified Product Management as the #8 best job to have in America, with a job score of 4.5 After a product manager learns the market and their customer, the next skill is to convey your findings to different audiences. Contributed by Cynthia Andre. For one, roles can change drastically from company to company.

Product Management 218

Product Management Product Manager Management Management 218

bpma ProductHub

OCTOBER 16, 2016

Unless you work at a startup where you don’t have any existing products yet, there is probably a vocal group of stakeholders, such as customers and sales, that’s interested in fixing real or perceived issues with your existing products. Another example that I have personal experience with is Medtronic.

Reporting Tools 150

Reporting Tools Research Software Analytic Tools User Testing 150

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. One of many tweets from users about the thank-you cards. Enable people to make a difference.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

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Download Feedback Software Data Visualization Customer Experience 215

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. In attendance were 200 eager students and entrepreneurs who wanted to learn how to build a startup in 54 hours. 10 Ways to Rapidly Test Your Startup Idea. Be sure to get specific.

User Testing 105

User Testing Startups Product Research Testing 105