Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research 222

Product Research Research Software Analytic Tools Feedback Software 222

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? We’re thankful that our annual Mobile App Engagement Report was published right around the time that everything started to really shift in the U.S. Customer sentiment distribution. Customer sentiment distribution.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

SEPTEMBER 23, 2020

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Our first customer messaging solution. In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. This approach resonated with a number of customers.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

The Product Guy

SEPTEMBER 21, 2017

From The Best Product Person of 2016, Chris Butler, …. Get great at doing research and customer development. Take a moment and congratulate The Best Product Person of 2016: Chris Butler. TBPP Recognizes 1 person each year, invites them to speak and share their knowledge and experience with the larger product community.

Product Management 296

Product Management Product Manager Product Research Management 296

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 94

Product Research Data Visualization Feedback Software Analytic Tools 94

Lenny Rachitsky

FEBRUARY 25, 2025

At Headspace back in 2016, we had established our product roadmap and success metrics and our mission and vision, but teams were still confused about why we were working on the projects we chose. At the company level, the mission and vision is typically articulated by the founders/CEO and tends to be durable over time.

Strategy 119

Strategy Technical Review Product Strategy Product Research 119

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Intercom, Inc.

APRIL 6, 2020

Founded in 2016, Hiyacar’s goal has always been to connect drivers with trusted local car owners. With this latest initiative, Hiyacar is assisting workers in London and Brighton who normally take the train or tube in an effort to keep them healthy and safe. The time for peer-to-peer car sharing is now.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mind the Product

DECEMBER 28, 2016

2016 has been a year when the craft of product management grew, evolved, and matured at a staggering rate! Brant touches on clear foundation such as focusing on customer problems rather than products, and also suggests some structures to help incentivise the kind of innovative behaviours you want. When NOT to Design Sprint. We asked C.

Feedback Software 116

Feedback Software Data Visualization Customer Feedback Agile 116

Product Innovation Educators

SEPTEMBER 30, 2016

Need to radically change a product experience – learn from Yahoo Finance rebellion. The product management team for Yahoo Finance spent the last 18 months conducting user research and learning how to improve Yahoo Finance. The radical changes enraged existing users but have also attracted new users. fnsrDIUWhTg.

Customer Feedback 121

Customer Feedback Customer Experience Wireless Finance 121

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. Clearly, people enjoy the convenience of having their meals delivered without having to talk to someone on the phone, or repeating their address and credit card information every time.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

The Product Guy

JUNE 19, 2017

Take a moment and congratulate The Best Product Person of 2016: Chris Butler. This is why user experience flows for great products will be very simple for the main case, but have a lot of interesting ‘edge cases.’ And, don’t forget, take a moment and congratulate The Best Product Person of 2016: Chris Butler.

Product Management 247

Product Management Product Manager Management Management 247

Mind the Product

APRIL 4, 2018

Jim Kalbach is a respected author, speaker, and instructor in information architecture and UX strategy and currently Head of Customer Success at online whiteboard business Mural. Jim quotes Steve Jobs as saying in 1997: “You’ve got to start with the customer experience and work back toward the technology – not the other way around.”

Customer Experience 122

Customer Experience Customer Satisfaction User Experience Software Developers 122

Andrew Chen

JULY 20, 2020

When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed. Our success was anchored on what I now call The Adjacent User Theory. The Adjacent Users are aware of a product and possibly tried using the it, but are not able to successfully become an engaged user.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] Many users expect that digital products are free or cost next to nothing. If we don’t put the users first, we are in danger of getting the balance wrong between enriching people’s lives and generating value for the business.

Artificial Inteligence 261

Artificial Inteligence Customer Experience Travel Data Visualization 261

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] Many users expect that digital products are free or cost next to nothing. If we don’t put the users first, we are in danger of getting the balance wrong between enriching people’s lives and generating value for the business.

Artificial Inteligence 261

Artificial Inteligence Customer Experience Travel Data Visualization 261

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

The Product Guy

OCTOBER 22, 2018

The mobile team was not getting full coverage on an automation suite any time soon. Stories in our user story tracker were waiting for my acceptance for weeks before I was able to get to them and have them released. I finally have enough time to be a Product Manager. Sharing experiences with the larger Product community.

Product Research 312

Product Research User Testing Testing Product Management 312

Product Innovation Educators

JULY 15, 2016

Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do. Insights lead to innovations and increased value for customers and the organization. Read more at https://strategyn.com/2016/07/11/customer-needs-defined/.

Customer Feedback 122

Customer Feedback Crowdsource User Testing Product Management 122

Product Innovation Educators

NOVEMBER 11, 2016

Should you offer different prices for a product or service to different customer segments? 1) Define the time frame, (2) do research – and spot where a business might fail, (3) create new world we might live in tomorrow, (4) headline for the future, and (5) design for the opportunities in the future.

Customer Feedback 152

Customer Feedback Product Management Product Manager Product Research 152

The Product Coalition

JANUARY 5, 2021

Intent on expanding the business to offer more to their users, the company observed a gap in the market and took a chance on something very different. In 2016, Sleep Stories was born. Since Sleep Stories, retention rates and time on app have increased dramatically. essential oils, candles, white noise, or zero screen time?—?Calm

Customer Experience 130

Customer Experience User Testing Research Software Data Visualization 130

Mind the Product

MARCH 13, 2017

In this talk I gave at ProductTank Singapore towards the end of 2016, I parsed the steps required to take a product from conception to delivery, with a strong slant toward the business of products. You have limited time, money, and human power. Identify Your Ideal Customer. Remember, you get to choose your customers.

Customer Experience 155

Customer Experience User Testing Vision Marketing 155

Product Innovation Educators

SEPTEMBER 16, 2016

Leveraging marketing, customer service, and customer communities to build better products. As you might expect, they want to be close to the customer and market trends. Innovative products occur more times than not from collaborators who have different perspectives of a problem as well as solutions.

Customer Feedback 121

Customer Feedback Product Management Product Manager CTO 121

Product Innovation Educators

OCTOBER 14, 2016

6) Limit face time. (7) Read about it at https://blog.mixpanel.com/2016/10/06/ellen-chisa-uncommon-product-management-practices/. Why everyone in the organization needs to be a product manager – think of the entire customer experience as product. build products customers want and love. 2) Talk it out. (3)

Customer Feedback 121

Customer Feedback Product Management Product Manager Entertainment 121

Product Innovation Educators

SEPTEMBER 23, 2016

It is a valuable time to learn from experienced product managers, on topics that the participants themselves choose. Register here… https://www.eventbrite.com/e/rocky-mountain-productcamp-2016-tickets-27103754058. Writing user stories for API calls. User stories is a tool for expressing requirements. I love ProductCamp.

Customer Feedback 121

Customer Feedback Product Management Product Manager User Testing 121

The Product Coalition

APRIL 28, 2020

Imagine two people walking into a mobile phone showroom and purchasing the same phone model at the same time. When it comes to designing a user interface for software applications, this variance in people’s preferences poses a huge challenge. customization, personalization, contextualization. Customization ?—?As

Customer Experience 82

Customer Experience User Experience Analytic Tools User Testing 82

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Product Innovation Educators

AUGUST 26, 2016

Use these tips for building or improving a product innovation team… https://hbr.org/2016/08/leadership-may-not-be-the-problem-with-your-innovation-team. Product developers and customers will be more excited about incremental enhancements to a product if they are organized and communicated as a theme. Read details at [link].

Weak Development Team 124

Weak Development Team Customer Feedback Product Management Product Manager 124

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Away from these sales pitches, freemium or trial version makes the user hooked to product, onboard themselves that push them to upgrade the subscription.

Research Software 179

Research Software Technical Review Strategy Product Research 179

Userpilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. Converting large numbers of trial users into customers.

Customer Experience 98

Customer Experience Customer Feedback User Testing Onboarding KPIs 98

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. The PayMe experience is fun and interactive – it even features emojis. Conclusion.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Innovation Educators

JUNE 24, 2016

How to successfully run a software product user test the lean way. This is part 3 of an ongoing series and addresses inviting people to participate in the user test. A brief introduction to using journey mapping to innovate the customer experience and create disruptive products. build products customers want and love.

Customer Feedback 121

Customer Feedback Artificial Inteligence User Testing Product Management 121

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Travel 147

Travel Finance Research Software User Testing 147

Product Innovation Educators

JUNE 10, 2016

Regardless of the product type or where it is sold, retail design can teach us about creating the right customer experience. It is true some of the time, but not all the time. build products customers want and love. Read about each at https://hbr.org/2016/06/how-we-think-about-innovation-at-cisco.

Customer Feedback 121

Customer Feedback Product Management Product Manager Management 121

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. This team analyzes customers and online users’ needs to create attractive and effective solutions.

Customer Experience 96

Customer Experience Research Software User Experience User Testing 96