Intercom, Inc.

SEPTEMBER 23, 2020

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Our first customer messaging solution. In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. This approach resonated with a number of customers.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

The Product Guy

SEPTEMBER 21, 2017

From The Best Product Person of 2016, Chris Butler, …. Get great at doing research and customer development. Take a moment and congratulate The Best Product Person of 2016: Chris Butler. TBPP Recognizes 1 person each year, invites them to speak and share their knowledge and experience with the larger product community.

Product Management 296

Product Management Product Manager Product Research Management 296

Lenny Rachitsky

FEBRUARY 25, 2025

At Headspace back in 2016, we had established our product roadmap and success metrics and our mission and vision, but teams were still confused about why we were working on the projects we chose. At the company level, the mission and vision is typically articulated by the founders/CEO and tends to be durable over time.

Strategy 119

Strategy Technical Review Product Strategy Product Research 119

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Intercom, Inc.

APRIL 6, 2020

Founded in 2016, Hiyacar’s goal has always been to connect drivers with trusted local car owners. With this latest initiative, Hiyacar is assisting workers in London and Brighton who normally take the train or tube in an effort to keep them healthy and safe. The time for peer-to-peer car sharing is now.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

JANUARY 5, 2021

Intent on expanding the business to offer more to their users, the company observed a gap in the market and took a chance on something very different. In 2016, Sleep Stories was born. Since Sleep Stories, retention rates and time on app have increased dramatically. essential oils, candles, white noise, or zero screen time?—?Calm

Customer Experience 151

Customer Experience User Testing Research Software Data Visualization 151

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 94

Product Research Data Visualization Feedback Software Analytic Tools 94

The Product Guy

JUNE 19, 2017

Take a moment and congratulate The Best Product Person of 2016: Chris Butler. This is why user experience flows for great products will be very simple for the main case, but have a lot of interesting ‘edge cases.’ And, don’t forget, take a moment and congratulate The Best Product Person of 2016: Chris Butler.

Product Management 247

Product Management Product Manager Management Management 247

Andrew Chen

JULY 20, 2020

When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed. Our success was anchored on what I now call The Adjacent User Theory. The Adjacent Users are aware of a product and possibly tried using the it, but are not able to successfully become an engaged user.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Away from these sales pitches, freemium or trial version makes the user hooked to product, onboard themselves that push them to upgrade the subscription.

Research Software 195

Research Software Technical Review Strategy Product Research 195

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] Many users expect that digital products are free or cost next to nothing. If we don’t put the users first, we are in danger of getting the balance wrong between enriching people’s lives and generating value for the business.

Artificial Inteligence 261

Artificial Inteligence Customer Experience Travel Data Visualization 261

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] Many users expect that digital products are free or cost next to nothing. If we don’t put the users first, we are in danger of getting the balance wrong between enriching people’s lives and generating value for the business.

Artificial Inteligence 261

Artificial Inteligence Customer Experience Travel Data Visualization 261

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

The Product Guy

OCTOBER 22, 2018

The mobile team was not getting full coverage on an automation suite any time soon. Stories in our user story tracker were waiting for my acceptance for weeks before I was able to get to them and have them released. I finally have enough time to be a Product Manager. Sharing experiences with the larger Product community.

Product Research 312

Product Research User Testing Testing Product Management 312

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 157

User Testing Customer Feedback Customer Experience Development 157

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. The PayMe experience is fun and interactive – it even features emojis. Conclusion.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance Feedback Software User Testing Research Software 147

Lenny Rachitsky

NOVEMBER 12, 2024

Throughout his more than 10-year career, Tal has actively chosen to stay an IC and, over that time, has honed a set of productivity practices that give him tremendous leverage and impact—beyond what many traditionally believe ICs can achieve. In other words, he’s become a “super-IC.” With everyone watching.

Product Research 109

Product Research Reporting Tools Data Visualization Research Software 109

Product Takeoff

MARCH 19, 2019

Every product has a lifecycle of Introduction, growth , maturity and decline.With digital disruption in the market place it is very critical that we design products that stay in the growth phase for a longer period of time. This helps Product Management identify experiments or hypotheses to be tested. Thank you for all your support!

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Product Talk

AUGUST 4, 2021

When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. Some of it was normal first-time author insecurity. So I started to experiment. I had set up my schedule to coach in bursts with lots of time off in between bursts.

Product Research 299

Product Research Books User Testing Research Software 299

The Product Coalition

SEPTEMBER 7, 2024

A lot of times we focus on consistency. Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. However you do it, make sure users feel that reaching a good metric is within their grasp.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

Intercom, Inc.

FEBRUARY 6, 2020

And so in 2013, the marketplace launched Udemy for Business with an eye on acquiring corporations alongside the nearly two million learners they had at the time. What started off as little more than an experiment has paid dividends. along with time savings and higher productivity. Yvonne swiftly flipped this story on its head.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. We blocked signups, we blocked resubscriptions, and we blocked unsubscribed customers from ordering one-off boxes. There was no better time to realise my dream of moving into Product.

Product Research 166

Product Research User Testing Customer Experience Data Visualization 166

The Product Guy

DECEMBER 18, 2016

Being conscious of this bias helps you from going down rabbit holes, and keeps you true to building customer-centric products. The nomination period for The Best Product Person of 2016 has begun! TBPP Recognizes 1 person each year, invites them to speak and share their knowledge and experience with the larger product community.

Product Management 247

Product Management Product Manager Management Management 247

Alchemer Mobile

APRIL 24, 2018

Venmo comes to mind first, followed by Duolingo and its stunning first-use experience. In 2016, it handled 17.6B With increased competition in the p2p space, we felt that this was the right time to launch the feature, especially because we knew our users would find it valuable. in funding? Ny Vo of Venmo. App Name: Venmo.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? At the heart of your prioritization skills should lie value and effort. Take this experiment[1], where college students completed questionnaires about their mood and other data points every day for five weeks.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Intercom, Inc.

MAY 16, 2018

If you build the perfect product, the theory goes, they (paying users) will eventually come to you. Throwing money into ads to reach new customers is easy, but it’s likely a waste of money if you don’t get this part right first. Step 2: Tell customers what you’ve been building. I’d argue that mindset is completely wrong.

Product Marketing 223

Product Marketing Marketing Strategy Customer Experience 223

The Product Guy

DECEMBER 4, 2017

All of this must be launched before the 2016 back-to-school season. It was at this time that I joined The Product Mentor and was teamed up with my mentor Dave Skrobela. Dave’s experience in the Ed-tech industry was very helpful. I first heard of “The Chicken and the Pig” analogy the very first time I went to an Agile seminar.

Roadmap 252

Roadmap Feedback Software Reporting Tools Seminar 252

The Product Coalition

AUGUST 9, 2020

The Most Trusted Custom Software Development Companies in Poland Are you looking for a reliable software development partner for your business? 99 / hr Headquarter: Warsaw Fireart Studio is one of the leading custom software development companies in Poland. The modern world is now built on software. Fireart Studio Min. Stepwise Min.

Analytic Tools 148

Analytic Tools Research Software Software Developers Software Development 148

Intercom, Inc.

FEBRUARY 18, 2019

If you have followed us over at Sherlock , you will likely have heard us say many times that product engagement is the lifeblood of any SaaS business. This is because the entire SaaS business model is dependent on people using (and getting value from) your product consistently over time. Active vs engaged users.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Mind the Product

AUGUST 30, 2018

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The talks were the best talks I’ve heard in a very long time. Democratising Online Controlled Experiments by Lukas Vermeer.

Research Software 188

Research Software User Testing Customer Experience Product Research 188

The Product Guy

OCTOBER 11, 2019

They are very focused in understanding and solving customer problems (which is a good thing), and usually have an extensive list of problems and opportunities they can tackle. Bringing specific quotes from customers is also a great way of materialize and prove a point you are trying to make with data. The Problem.

CTO Coach 319

CTO Coach Reporting Tools Feedback Software Analytic Tools 319

Product Innovation Educators

JULY 18, 2022

There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. However, I find market-driven innovation is more common—the wants and unmet needs of customers are first discovered and then solutions are considered. customer interaction with an existing product.

Research Software 284

Research Software Feedback Software User Testing Marketing 284