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Designing Series: How we built our customer messaging orchestration tool

Intercom, Inc.

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. Our first customer messaging solution. The early prototype used to test Series with dozens of customers. Give it a try.

Messaging 232
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Drive Additional Inbound Leads With These 4 Rules for Mobile Marketing

Pragmatic Marketing

Traditional outbound marketing efforts, such as cold calls, snail mail and trade shows have decreased in their effectiveness while inbound marketing campaigns have provided new growth opportunities. Did you know that the search call volume increased by 16 percent from 2015 to 2016? Create Click-to-Call Digital Ads.

Inbound 87
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How to build a billion dollar sales team like Stripe

Intercom, Inc.

They relied on a great product, with a passionate userbase that helped kickstart an organic growth engine which sold the product for them. The first stage is building an organic growth engine. Back in 2016, this is exactly the situation Stripe found themselves in. Using data to drive outbound sales.

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Kevin Indig on searching for meaning and the meaning of search

Intercom, Inc.

We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. And that got me started thinking about this concept of search engines and that’s where it all came from. Atlassian does not have an outbound sales team. Kevin: Yeah, that’s true.

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Webflow’s Maggie Hott on building a scaleable sales team from the ground up

Intercom, Inc.

Back in 2015 or 2016, we learned at Slack that we were going to be hiring a VP of Sales. I helped to build out our EDU org, our non-profit org, our SMB org, our compete programs, our outbound motion, and all of these things are actually all now full functions today at Slack. We’ve got three solutions engineers.