UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Feedback loops: a system’s outputs affect its inputs, creating loops. Understanding the various stakeholders involved in the ecosystem beyond the direct user.

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Intercom, Inc.

APRIL 26, 2018

His best-selling book Hooked explores how to design habit-forming products, and you can keep up with his writing and research at NirAndFar.com. How do we get the user to engage again in the future? Product design typically starts with the problem a user is trying to solve. Are habits naturally beneficial to users?

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Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

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User Testing Feedback Software Product Research Analytic Tools 105

Roman Pichler

APRIL 2, 2019

Rather than scaling prematurely, stay as small as you possibly can until you are getting close to reaching product-market fit. This allows you to quickly respond to market feedback, experiment with new ideas, and make any architecture and technology changes that may be required in order to move into the growth stage. 3 Build an MVP.

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Lenny Rachitsky

APRIL 11, 2024

Brought to you by: • WorkOS —The modern API for auth and user identity • Eppo —Run reliable, impactful experiments • CommandBar —AI-powered user assistance for modern products and impatient users — Todd Jackson is a Partner at First Round Capital. Likely a pre-seed or seed-stage company.

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Intercom, Inc.

SEPTEMBER 28, 2021

As Intercom grows, we’re moving into new markets and serving new customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. But one thing is consistent across every product management role – a deep focus on the customer. .

Feedback Software 249

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Roman Pichler

JANUARY 8, 2019

Consequently, rewriting efforts are often focused on replacing like-for-like: The users get the same product dressed up in new technologies. While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Take Microsoft Office as an example. Start with Product Discovery.

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Product Research Customer Experience User Testing Analytic Tools 223

Roman Pichler

JUNE 14, 2016

I view a product as something that creates specific value for a group of people, the customers and users, and to the organisation that develops and provides it, as the picture below shows. Revenue-generating products typically become profitable when they have achieved product-market fit and start to grow.

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Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

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The Product Coalition

SEPTEMBER 7, 2024

Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. Kind of fitting here. The real impact comes not from the numbers themselves but from how you present them to the user.

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Alchemer Mobile

JUNE 20, 2019

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. While larger companies’ reputations can sustain a few blows without actually collapsing, small businesses can’t rely on the benefit of the doubt to amortize customers’ wrath as effectively. Show Your Customers You Care.

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Product Talk

AUGUST 12, 2020

What does tails.com do and who are your main customers? Customers answer a series of questions online about their dog—including their weight, age, activity levels, any health issues, and so on—and we create a blend specifically for them out of over a million different combinations, which we then deliver to their door. Sonja Martin.

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Good Product Manager

SEPTEMBER 23, 2014

As part of ongoing research we’re doing at SiriusDecisions to help improve the effectiveness and efficiency of b-to-b product management organizations, we are conducting a short survey of product management leaders to gather more data on their challenges and priorities. Recap in Tweets: Product Management Festival 2014.

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Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Come back” campaigns for inactive users. Jackson (@StartupLJackson) May 17, 2014.

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User Testing Customer Experience Analytic Tools Research Software 150

Intercom, Inc.

AUGUST 8, 2019

?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

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The Product Coalition

MAY 9, 2020

But one of the major concepts you absolutely need to get your head around is Product-Market Fit. If you don’t do your research, and understand how your product fits into the market (see what we did there?) What Exactly is Product-Market Fit? Product-Market Fit, in simple terms, is whether or not your product is needed.

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ProductPlan

APRIL 9, 2020

Carlos founded Product School in San Francisco in 2014. What is Qualitative Research? This form of user research fills in the gaps that hard data can’t. It tells you about your customer’s opinions, what they’re thinking, and how they feel about your product. Qualitative Research Methods. Well, no not really!

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Product Research User Testing Research Software Data Visualization 105

Alchemer Mobile

OCTOBER 2, 2018

We were honored to host Keerthi Thiruvazhi, Director of Digital Product Management at Starbucks , at this year’s Customer Love Summit. This evolution has created an immense opportunity for companies to create customer experiences that make their lives both easier and also more enjoyable. Veronica: Yeah, 2014.

Customer Experience 145

Customer Experience User Testing Customer Feedback Product Research 145

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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Mind the Product

NOVEMBER 19, 2019

For example, a mobile product manager will want to grow Android daily active users whereas a platform product manager will want to grow the platform reliability KPIs and have a positive impact on growth. It could be about how new users find your product or how existing users engage more with your product.

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The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. In algorithmic research, this is very prominent. Here’s how. they are Ph.D.’s

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Lenny Rachitsky

MAY 14, 2024

As Dalton Caldwell (Managing Director at Y Combinator), in his legendary talk on pivoting points out, pivoting is all about opportunity cost: “[Pivoting] gets more shots on goal to try to find this elusive thing [called product-market fit]. I’ve seen people use these opportunities really well.

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User Testing Research Software Product Research Customer Experience 141

Mind the Product

AUGUST 30, 2018

Mastering the Problem Space for Product/Market Fit by Dan Olsen. Quantifying Qualitative Research by Leisa Reichelt. The Importance of Listening to Your Customers by David Cancel. Badass: Making Users Awesome by Kathy Sierra. Build badass users by Kathy Sierra. Marty Cagan. Reboot Your Team by Christina Wodtke.

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Research Software User Testing Customer Experience Product Research 188

Mind the Product

JULY 1, 2019

A primary driver of success as a product manager is knowing which questions to ask: whether it’s probing for insights from your customer base or evaluating the risks of a certain product decision with your engineering lead. This is not a “one size fits all” exercise. A Starter List of Solid Questions to Consider.

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User Testing Product Manager Product Management Customer Experience 168

Mind the Product

OCTOBER 20, 2016

Specifically, looking back on my journey of inheriting legacy app builds and a rapidly evolving customer, whilst working within an organisation with a deeply entrenched culture of mobile last. Leave no wo(man) behind – the importance of listening to your Internal Users. Inheritance Tax.

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Research Software Feedback Software User Testing Marketing 150

Product Innovation Educators

MARCH 27, 2023

Sally spent 36 years with The Dow Chemical Company and GlaxoSmithKline Consumer Healthcare. We conducted two more retrospective analyses covering 2004-2013 and 2014-2021. From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. It’s important to talk to the customer.

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Userpilot

JANUARY 20, 2025

Software bugs are a budget killer for your company and a buzzkill for your users. Even with a rigorous software testing process, one pesky bug always slips through. In 2014, a software error on Amazon caused some items to drop to just one penny. When issues arise, customer support teams receive a surge in tickets.

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UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. Often, the differences between these approaches are difficult to prove until they are implemented, delivered to customers, and their real-world usage is observed. Try explaining that at theoffice!

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Technical Advisors Analytic Tools Feedback Software Reporting Tools 77

The Product Guy

JUNE 25, 2018

Maybe – The stakes are medium level, so consider syncing up with your superior to obtain feedback on your proposed solution prior to trying it out yourself. I work with my manager to obtain lessons and seek feedback on the work to be presented, often rehearsing the delivery together. About Kennan Murphy-Sierra.

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Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

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Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

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Imaginary Cloud - Design

MAY 21, 2020

So how can we, designers, help our users (kids) to make the most of their experience when interacting with a digital product? According to the Reading Agency , in 2014 one in five children in England could not read well by the age of 11. But again, do not overload your user. Ready, set, test!

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Research Software Customer Experience User Testing User Experience 122

Product Talk

JUNE 12, 2019

I first met Hope in 2014 when she asked me to coach her product teams at CareerBuilder. She’s given me feedback on the opportunity solution tree from the very beginning and has used it in her own coaching practice. Co-create with customers. of target customers. I’m excited to share some of her thoughts with you.

Reporting Tools 240

Reporting Tools Feedback Software Data Visualization Product Research 240

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

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Mind the Product

APRIL 11, 2018

Acquire and convert more users by perfecting the most direct path to realizing that benefit. Launched in 2014, Wriggle provides a masterclass in building on what works, and ruthlessly cutting excess product that doesn’t deliver growth. We’ll look at two important lessons from opposite ends of its growth story.

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Intercom, Inc.

FEBRUARY 1, 2018

It was what I later learned was the classic startup experience of really smart founders and founding team have an idea that’s really clever, don’t validate it at all in the market, build a product, build out a team, realize they don’t have product-market fit, and just freak out and don’t know what to do.

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The Product Coalition

DECEMBER 29, 2020

This put more focus on both the customers and the products themselves. This is when companies started applying consumer PM principles to software PM. 1990: Tim Berners-Lee first tests the software that would become The World Wide Web ?? Product School was founded in 2014, from a small coworking space in San Francisco.

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