Intercom, Inc.

APRIL 26, 2018

His best-selling book Hooked explores how to design habit-forming products, and you can keep up with his writing and research at NirAndFar.com. How do we get the user to engage again in the future? Product design typically starts with the problem a user is trying to solve. Are habits naturally beneficial to users?

User Testing 223

User Testing Research Software Product Research Weak Development Team 223

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Mind the Product

NOVEMBER 19, 2019

Fewer than 10% of startups survive and grow into large companies and, for every time growth is done right, there are 100 ways it could have been done wrong. I worked with a hyper-funded startup that grew too fast too soon, fixating on “fundable” metrics, and eventually had to be sold off. But the users began to drop off.

User Testing 157

User Testing Customer Experience Onboarding KPIs Branding 157

Intercom, Inc.

JULY 16, 2020

In the first decade after its founding in 2004, Shopify amassed 120,000 customers and catapulted into the top 10 on Deloitte Technology Fast 500 list. In 2014, the company smashed expectations, earning $105 million in revenue – double what they had taken in the year before. I don’t look at our customers as enterprise customers.

Reporting Tools 226

Reporting Tools User Testing Customer Experience Artificial Inteligence 226

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

AUGUST 8, 2019

?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Good Product Manager

SEPTEMBER 23, 2014

As part of ongoing research we’re doing at SiriusDecisions to help improve the effectiveness and efficiency of b-to-b product management organizations, we are conducting a short survey of product management leaders to gather more data on their challenges and priorities. Recap in Tweets: Product Management Festival 2014.

Product Research 74

Product Research Product Management Product Manager User Testing 74

Mind the Product

JULY 1, 2019

A primary driver of success as a product manager is knowing which questions to ask: whether it’s probing for insights from your customer base or evaluating the risks of a certain product decision with your engineering lead. This is not a “one size fits all” exercise. A Starter List of Solid Questions to Consider.

User Testing 168

User Testing Product Management Product Manager Customer Experience 168

Lenny Rachitsky

MAY 14, 2024

In part one , I shared the largest-ever data set of startup pivots. As Dalton Caldwell (Managing Director at Y Combinator), in his legendary talk on pivoting points out, pivoting is all about opportunity cost: “[Pivoting] gets more shots on goal to try to find this elusive thing [called product-market fit].

User Testing 141

User Testing Research Software Product Research Customer Experience 141

ProductPlan

APRIL 9, 2020

Carlos founded Product School in San Francisco in 2014. What is Qualitative Research? This form of user research fills in the gaps that hard data can’t. It tells you about your customer’s opinions, what they’re thinking, and how they feel about your product. Qualitative Research Methods. Well, no not really!

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Come back” campaigns for inactive users. Jackson (@StartupLJackson) May 17, 2014.

User Testing 150

User Testing Customer Experience Analytic Tools Research Software 150

Arkenea

JANUARY 13, 2025

The one thing startup accelerators don’t ensure is success of your startup. DropBox, AirBnB and Quora – all these companies went through a startup accelerator program. But applying for an accelerator program is a major decision for any startup; and there are some distinct pros and cons. 100-120K of funding.

Weak Development Team 93

Weak Development Team Startups User Testing Research Software 93

freshtrax

JULY 16, 2019

This makes it a hot spot for startups in Japan because of how much potential there is to grow there. These investments stimulate entrepreneurship in Japan causing the Japanese startup scene to be hotter than ever before. Curious to know which innovative startups are successful in Japan? Related article? Market Capitalization.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

The Product Coalition

MAY 9, 2020

But one of the major concepts you absolutely need to get your head around is Product-Market Fit. If you don’t do your research, and understand how your product fits into the market (see what we did there?) What Exactly is Product-Market Fit? Product-Market Fit, in simple terms, is whether or not your product is needed.

User Testing 79

User Testing Technical Review Product Marketing Product Research 79

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Andrew Chen

JANUARY 9, 2020

Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. Why startups are hard – the math of venture capital tells the story. Why startups are hard – the math of venture capital tells the story. Is your startup idea already taken?

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

The Product Coalition

DECEMBER 29, 2020

This put more focus on both the customers and the products themselves. This is when companies started applying consumer PM principles to software PM. 1990: Tim Berners-Lee first tests the software that would become The World Wide Web ?? Product School was founded in 2014, from a small coworking space in San Francisco.

Reporting Tools 179

Reporting Tools Product Management Product Manager User Testing 179

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

OCTOBER 25, 2020

Today, businesses starting from small startups to large enterprises create 2D animated commercials and explainer videos to boost their marketing campaigns. If you are looking for a reliable explainer video or marketing commercial video production company, Sparkhouse might be an excellent fit for your project and business goals.

Airlines 158

Airlines Magazine Advertising Travel 158

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mind the Product

DECEMBER 13, 2018

Garry is a firm believer that great products only come about through the intersection of technology, business processes, customer support and user experience. He’s also worked as Chief Marketing Technology Officer at Holiday Extras, where he was responsible for all areas of technology, marketing and customer acquisition.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Government 151

UX Planet

APRIL 12, 2024

When I started my career, the role of the Interactive Designer (which now would be classified as a Product Designer, or some may say UX Designer, something I inherently disagree with), included everything from Research, Information Architecture, Content Writing, Visual Design, and of course, Front End Development.

Research Software 111

Research Software Analytic Tools Feedback Software User Testing 111

The Product Coalition

DECEMBER 5, 2021

A few weeks ago I launched Product Gears ( [link] ), which is a platform for collecting and managing feedback. What better place to find these two types of users than Product Hunt. We’re first-timers on Product Hunt, although we had used the site since 2014 yet we had never submitted a product. 1 on Product Hunt is super tricky.

Feedback Software 139

Feedback Software Customer Feedback User Testing Customer Experience 139

The Product Coalition

MARCH 4, 2024

They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans. Since the term “WhatsApp” more closely resembled “what’s up,” it fit with the concept of status updates. Its user base grew exponentially, reaching over 2 billion users worldwide by 2020.

Analytic Tools 128

Analytic Tools Customer Experience Data Visualization User Testing 128

freshtrax

AUGUST 6, 2019

From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. btrax has organized multiple startup events since 2010 including Japan Night and Asian Night to foster entrepreneurs from overseas.

User Testing 81

User Testing Customer Experience Naming Vision 81

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. When the success of your project depends on the quality of the UI/UX design, choosing the right user experience agency to work with is an extremely important task. and Facebook. score on Clutch.co

UX 104

UX Research Software Feedback Software User Testing 104

freshtrax

SEPTEMBER 24, 2019

As more and more consumers turn to their smartphones rather than their computers—be it for shopping, for gaming, or any other number of services—businesses need to understand the impact of their mobile marketing. Q: Adjust expanded to Japan in 2014. Opening a new global office in Japan. This remains a key priority.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Brian Balfour

OCTOBER 13, 2017

This post is the HubSpot Sales case study that illustrates the concepts of the 4-Fits Framework, a 5 post series in which I explain the four frameworks you need to align to grow to a $100M+ company. When I joined HubSpot in January 2014 the mission was clear. Which is why the term Product Market Fit never sat right with me.

Framework 111

Framework User Testing Customer Experience Inbound 111

Arkenea

APRIL 10, 2025

Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment. Businesses of all sizesfrom startups to Fortune500 companies recognize that external development teams can drive efficiency, innovation, and strategic focus.

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The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. from the Revolut manifesto on its careers page.

Banking 107

Banking Development Team Review Software Review Technical Review 107

Sachin Rekhi

MAY 7, 2022

The Lean Startup methodology, first described in 2008 by Eric Ries, has taken the startup world by storm. His 2011 book, The Lean Startup , has become a New York Times best seller, selling millions of copies to aspirational entrepreneurs. Origin of Lean Thinking. Thiel starts by sharing the origin story of lean thinking.

Weak Development Team 113

Weak Development Team Reporting Tools Advertising Startups 113

svpg

SEPTEMBER 30, 2016

Of course, most of the Mac user base was not on new PowerMacs, they were on 'regular' Macs -- hardware upgrade cycles were much slower then. Moreover, users choose their devices and platforms because they value what's different , not the same. The title is not important; the work they do is.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Mind the Product

APRIL 18, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs. Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 88

Research Software User Testing Customer Experience Workshop 88

UX Studio: Product Management

JANUARY 25, 2022

If you need help with product design or user experience research, contact us at UX studio. We dedicate designer and researcher teams to help our clients design appealing and easy-to-use digital products. We are ready to help you with any design and research challenges you might have. Send us your details and get a quote.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Intercom, Inc.

FEBRUARY 7, 2019

At Intercom, it’s that businesses should be able to talk to their users as humans. Then I left Google in 2014 to start Coda. How has that transition been for you, going from the giant company that is Google back to the early-stage startup that is Coda? And I say, “That’s wonderful, do you have any feedback?”

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

The Product Coalition

DECEMBER 14, 2019

The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. These companies will help you build a user-friendly software that allows you to manage your financial activity efficiently.

Analytic Tools 80

Analytic Tools Research Software Software Developers Software Development 80