Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Sachin Rekhi

JANUARY 22, 2019

I've had the opportunity to mentor a breadth of product managers through the years as well as entrepreneurs through my work as an advisor to early-stage startups. And in doing so I've spent countless hours working through product challenges, startup challenges, and everything in between. I noticed it as soon as you walked in.

Feedback Software 157

Feedback Software Startups Positioning Education 157

Intercom, Inc.

MAY 1, 2018

To bring us up to early 2014, you might be familiar with Product Hunt. The biggest thing I find myself beating into the heads of either startups who I chat with or new folks who start at Intercom is this idea that if you’re doing things right, you’re going to ship a lot. There is a lot to it.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

freshtrax

AUGUST 3, 2021

Gender gap in various industries has been a topic of discussion with there being a huge gap in the percentage of women who are startup entrepreneurs. This is especially true in Japan, where the gender gap in the startup community is even wider than the U.S. The startup world is completely male dominated. tomochinski.

Research Software 98

Research Software Startups Consulting Education 98

The Product Coalition

DECEMBER 29, 2020

Product School was founded in 2014, from a small coworking space in San Francisco. Some have already pledged a complete shift to remote-first, and it’s something that many new startups will consider as a cost-cutting effort. The global product community started getting the recognition it deserved.

Reporting Tools 178

Reporting Tools Product Management Product Manager User Testing 178

Intercom, Inc.

APRIL 26, 2018

Adam: In the years that have passed since the book originally came out in 2014, how has your thinking about habits evolved? There haven’t been any changes since the book came out in 2014. But now we use startup methodologies: we talk to customers and listen to what they say. There’s a greater awareness now that this is for real.

User Testing 223

User Testing Research Software Product Research Weak Development Team 223

Intercom, Inc.

AUGUST 8, 2019

“In early startup life, it’s great to have remote folks who are around the world for the follow-the-sun model” I became one of the first support people at Twitter, working part-time, remotely, from New Zealand. From Twitter, I ended up going to Slack in 2014, about six months after it launched.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

The Accidental Product Manager

NOVEMBER 2, 2020

So way back in 2014, the folks over at Facebook shelled out US$22B to buy the startup app maker WhatsApp. Its popularity made it an attractive investment opportunity for Facebook who purchased the company in 2014 for a great deal of money. This is why Facebook was willing to spend $22B to purchase the company in 2014.

Product Management 111

Product Management Product Manager Data Visualization Customer Experience 111

Lenny Rachitsky

APRIL 11, 2024

Prior to Dropbox, Todd led product management for Twitter’s Content and Discovery teams after selling his startup, Cover, to Twitter in 2014. Before moving into venture capital, he played a crucial role as VP of Product and Design at Dropbox, guiding the company until its IPO in 2018.

User Testing 110

User Testing Framework Product Marketing Marketing 110

Mind the Product

JULY 1, 2019

Often, startups like to say “there is no competition”, but it is rarely true in practice – customers almost always have a credible alternative (even if it’s “do nothing”). <What’s If your product disappeared tomorrow, what would your customers use to fill the gap? Generating Additional Questions.

User Testing 141

User Testing Product Management Product Manager Customer Experience 141

Lenny Rachitsky

MAY 14, 2024

In part one , I shared the largest-ever data set of startup pivots. ” —Aaron Levie, co-founder and CEO Discord: “We soft-launched Fates Forever in the fall of 2013 and, after months of testing, had a hunch it wasn’t going to be a hit, but we released it anyway in the spring of 2014 to confirm.

User Testing 122

User Testing Research Software Product Research Customer Experience 122

The Product Coalition

MARCH 4, 2024

Sequoia, on the other hand, reaped significant rewards when Facebook acquired WhatsApp for a staggering $22 billion in 2014. This translated to a return on investment of over 2,700 times, solidifying Sequoia’s reputation for identifying and backing promising tech startups with the potential for explosive growth.

Analytic Tools 111

Analytic Tools Customer Experience Data Visualization User Testing 111

Innovatemap

JANUARY 26, 2021

The agency serves high-growth SaaS startups and scaleups through excellence in product management, product marketing, product design, and brand. The growth is in direct correlation to the accelerated trend of startups and scaleups investing in a stronger digital presence for their brand and for product-led growth strategies.

Research Software 98

Research Software Web Development Web Developers Vision 98

freshtrax

AUGUST 6, 2019

From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. btrax has organized multiple startup events since 2010 including Japan Night and Asian Night to foster entrepreneurs from overseas.

User Testing 81

User Testing Customer Experience Naming Vision 81

Sachin Rekhi

MAY 7, 2022

The Lean Startup methodology, first described in 2008 by Eric Ries, has taken the startup world by storm. His 2011 book, The Lean Startup , has become a New York Times best seller, selling millions of copies to aspirational entrepreneurs. Origin of Lean Thinking. Thiel starts by sharing the origin story of lean thinking.

Weak Development Team 113

Weak Development Team Reporting Tools Advertising Startups 113

Mind the Product

NOVEMBER 19, 2019

Fewer than 10% of startups survive and grow into large companies and, for every time growth is done right, there are 100 ways it could have been done wrong. I worked with a hyper-funded startup that grew too fast too soon, fixating on “fundable” metrics, and eventually had to be sold off. This learning did not come cheap.

User Testing 125

User Testing Customer Experience Onboarding KPIs Branding 125

The Product Coalition

APRIL 3, 2023

By understanding the basics of Scrum and how it works in practice, you can get started on your own Agile journey as a product manager. Citations: Schwaber, K. Scrum guide. Sutherland, J. Scrum: The art of doing twice the work in half the time. Crown Business. You can also check out this course on Coursera to learn more about the Agile process.

Agile 152

Agile Feedback Software Development Technical Review 152

The Product Coalition

SEPTEMBER 7, 2022

Let’s consider the benefits of MVP development : MVPs Allow Businesses to Test Ideas In Markets In 2014, Hailo mobile app for calling a taxi failed. MVPs Save Time And Money In 2022, the Protonn business startup platform closed after 6 months of operation.

User Testing 131

User Testing Feedback Software Product Research Research Software 131

Mind the Product

DECEMBER 13, 2018

Nilan also advises a number of early-stage startups. Nicholas also plays a role in evolving tech, as an advisor to a number of promising startups. He is also mentors startups in a number of accelerators in Europe, giving him a chance to help out entrepreneurs while keeping up-to-date with market developments.

Analytic Tools 120

Analytic Tools Research Software Data Visualization Government 120

The Product Coalition

DECEMBER 14, 2019

S-PRO Headquarters: Kyiv, Ukraine Founded in: 2014 Employees: 150+ Minimum project size: $25 000 Hourly rates: $25–49 Contact details: hi@s-pro.io Since 2014, the company has been a trusted partner for more than 50 startups and global brands like Pepsi, Vimeo, Barbarian, etc.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got an MBA and tried several startups – some failures under my belt there – and then ended up at a company in the business intelligence space called GoodData.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. Here’s Rachel. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

The Basics of Product Management

JULY 12, 2020

Roposo was launched in 2014 and has seen a steady growth in popularity since then. This app has also been around since 2014. Every change in the startup or app ecosystem acts as a catalyst for new innovation. Google Play Review Count – ?842,980. Google Play Rating – 4.2. Apple App Store Review Count – 141,886.

Systems Review 91

Systems Review Download Leadership Customer Experience 91

Intercom, Inc.

MARCH 7, 2018

A UN development report in 2014 noted that there were 28 megacities with over 10 million people whereas in 1990 there were only 10. This means that there are more outliers than under a normal distribution which have more in the middle and less at both ends of the spectrum.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

UX Planet

FEBRUARY 10, 2024

Despite the flourishing landscape of fintech startups in recent years, competing against established giants in the banking sector remains a formidable challenge.

Customer Experience 80

Customer Experience User Experience Banking Data Visualization 80

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Andrew Chen

JANUARY 9, 2020

Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. Why startups are hard – the math of venture capital tells the story. Why startups are hard – the math of venture capital tells the story. Is your startup idea already taken?

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. Purrweb’s main goal as a UI/UX design agency is to help startups quickly, but without any loss of quality, create mobile apps, websites, or desktop apps. So, it’s no wonder that they provide a discount to the startups they believe in.

UX 97

UX Research Software Feedback Software User Testing 97

Andrew Chen

OCTOBER 17, 2017

NYU Professor Aswath Damodaran asserted that Uber was overvalued after a 2014 investment round. Since the 2014 article, Uber has blown past his estimate by 10X, with top line revenues to support it. Two decades after eBay was founded, a similar story unfolded itself, this time over Uber (my current employer!) and the taxi market.

Weak Development Team 0

Weak Development Team Technical Review Data Visualization Travel 0

Intercom, Inc.

OCTOBER 27, 2022

Alex Delivet , one of the protagonists of the Paris startup scene, has experienced this predicament first-hand. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S., today there are plenty of VC firms, startup incubators, and events for entrepreneurs. And so I made lots of mistakes.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Mind the Product

MAY 25, 2018

This forced us to think and act more like a startup, with JustGiving’s CEO in the role of angel investor – and we knew funding would be cut if we didn’t produce results. 2014 – Testing and Growing the Team. We moved into an office next to the main JustGiving office to foster a sense of separation. The Yimby homepage, 2013.

User Testing 134

User Testing Weak Development Team Onboarding KPIs Customer Experience 134

Intercom, Inc.

MAY 28, 2020

Jonathan, you mentioned Aircall’s original vision and mission back in 2014 when you got started was to reinvent the business phone. Jonathan: Back in 2014, we thought, “Okay, we need to be able to build a phone system that any entrepreneur can use anywhere in the world.”

Customer Experience 186

Customer Experience Government Agile Marketing 186

The Product Coalition

AUGUST 23, 2023

One more inspiring example of purpose in product In the dynamic world of tech startups, Tiny Speck, the company behind a game called Glitch, found themselves struggling with their product’s lackluster performance. Their commitment to their purpose paid off; upon its launch in 2014, Slack was quickly embraced by teams around the globe.

Weak Development Team 136

Weak Development Team Customer Experience Technical Review Customer Feedback 136

Business of Software Conference

APRIL 7, 2021

Joel Gascoigne speaking at BoS USA 2014. You will learn about coping with life as a startup founder in the early days, navigating the scale-up years, and how Joel dealt with burnout and stress. He is focused on the lean startup approach, user happiness, transparency, and company culture. A decade of transitions and decisions.

Entertainment 52

Entertainment Startups Naming Customer Experience 52

UX Studio

DECEMBER 14, 2023

2014: Product design course As knowledge sharing was a driving force across the team from the early days, we started our Product Design course early on. We facilitated 13 courses in a row, one in each semester starting in 2014 Autumn, up until the Pandemic interrupted our nice sequence in 2020.

Research Software 90

Research Software UX Feedback Software User Testing 90

Userpilot

NOVEMBER 17, 2021

Several recognitions, including The Economic Times Startup Award as the 2021 Bootstrap Champ. In 2013/2014, the company began scaling rapidly and moved to India to accelerate its growth. “By 2013/2014, I realized there’s a big opportunity in this industry. 2,000+ customers. 5 products. Presently, Kovai.co

Customer Experience 81

Customer Experience User Friction Enterprise Document 81

Mind the Product

MARCH 16, 2017

Josh led Greylock’s investment in SmartThings (acquired by Samsung in 2014) and Jelly (acquired by Pinterest in 2017). Prior to starting these ventures, she led product initiatives at several startups in London and Montreal, and is actively involved in furthering the craft of product management through mentoring, consulting and training.

Research Software 79

Research Software User Testing Product Research Workshop 79