Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

The Product Coalition

SEPTEMBER 7, 2024

Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. Kind of fitting here. The real impact comes not from the numbers themselves but from how you present them to the user.

User Testing 130

User Testing Customer Experience Customer Feedback Research Software 130

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Come back” campaigns for inactive users. Jackson (@StartupLJackson) May 17, 2014.

User Testing 150

User Testing Customer Experience Analytic Tools Research Software 150

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. In algorithmic research, this is very prominent. Here’s how. they are Ph.D.’s

User Testing 154

User Testing Data Visualization Product Management Product Manager 154

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

SEPTEMBER 6, 2021

Much research is still going on the development of AI-powered contact lenses. The demand is due to the production of lightweight wearable, with some fancy technology which can also be beneficial for certain medical conditions. Due to rapid artificial intelligence development, the technology has been used in many devices.

Artificial Inteligence 134

Artificial Inteligence Research Software Technical Review User Testing 134

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. from the Revolut manifesto on its careers page.

Banking 107

Banking Development Team Review Software Review Technical Review 107

Revulytics

AUGUST 21, 2019

What is Software Piracy? Software piracy is the use of unlicensed software where the user has never paid the software vendor a licensing fee for the application. What are the effects of Software Piracy? billion, and 37% of software installed on personal computers is unlicensed.

Software Review 12

Software Review Analytic Tools Reporting Tools Research Software 12

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. ’ To change this culturally, you really need to work hard at emphasizing quality throughout the user experience.”

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

DECEMBER 14, 2019

The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. These companies will help you build a user-friendly software that allows you to manage your financial activity efficiently.

Analytic Tools 80

Analytic Tools Research Software Software Developers Software Development 80

The Product Coalition

DECEMBER 27, 2022

The NFTs, or the Non-Fungible Tokens, first appeared in the market in 2014 and have constantly been evolving ever since. They soon climbed up the hierarchy to be the mainstream platform leaving the users with two of the largest NFT marketplaces in the world, OpenSea, and SuperRare.

Data Visualization 137

Data Visualization Technical Review Systems Review Software Review 137

Intercom, Inc.

JANUARY 10, 2019

But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through. Chatbots shouldn’t just ape web forms. Paul: Yeah, for sure.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

bpma ProductHub

JANUARY 3, 2017

Product Management was still figuring out if it’s a necessary discipline in software companies. Pouring over the latest neuroscience research and high performance coaching in her latest book “Kickass Confidence: Own Your Brain. Up Your Game,” she walks through real-life examples and tips to think more confidently.

Product Management 105

Product Management Product Manager Management Management 105

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? While acquiring new customers is crucial, it’s important not to neglect the ones you already have. Effective retention takes more than just using your intuition to determine what will keep customers satisfied. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Intercom, Inc.

FEBRUARY 7, 2019

At Intercom, it’s that businesses should be able to talk to their users as humans. Then I left Google in 2014 to start Coda. I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

bpma ProductHub

APRIL 30, 2017

Pouring over the latest neuroscience research and high performance coaching in her latest book “Kickass Confidence: Own Your Brain. She summarized her frameworks through her first book, “Software Product Management Essentials”, first out in 2003. Alyssa Dver is here to deliver some insights in how to achieve that confidence.

Development 150

Development Product Management Product Manager Management 150

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. The first Intercomic (although that phrase wasn’t coined at the time) was created in 2014 when I was asked to create a comic for an intern who was finishing up their time at the company. Let me explain. How did it all begin?

User Testing 151

User Testing Customer Feedback Feedback Software Software Review 151

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. When the success of your project depends on the quality of the UI/UX design, choosing the right user experience agency to work with is an extremely important task. based on 19 reviews on Clutch.co. and Facebook.

UX 104

UX Research Software Feedback Software User Testing 104

ProductPlan

FEBRUARY 20, 2019

At the time, he says the company’s co-founder and CTO personally reviewed almost every product decision. As Lynch recalls, the CTO was busy, but the review process seemed to work well while the team was still small. Change is the only constant and software is not the only thing that should be iteratively developed.

Software Review 84

Software Review CTO Feedback Software User Testing 84

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. It also meant that there was great pressure to get the release out so they could start to gain the efficiencies of a single code base. In 1993, Word 6.0

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Brian Balfour

OCTOBER 13, 2017

This post is the HubSpot Sales case study that illustrates the concepts of the 4-Fits Framework, a 5 post series in which I explain the four frameworks you need to align to grow to a $100M+ company. When I joined HubSpot in January 2014 the mission was clear. Which is why the term Product Market Fit never sat right with me.

Framework 111

Framework User Testing Customer Experience Inbound 111

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

UX Planet

APRIL 12, 2024

When I started my career, the role of the Interactive Designer (which now would be classified as a Product Designer, or some may say UX Designer, something I inherently disagree with), included everything from Research, Information Architecture, Content Writing, Visual Design, and of course, Front End Development.

Research Software 111

Research Software Analytic Tools Feedback Software User Testing 111

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. But here we are.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Modus Create

MARCH 8, 2020

A friend thought I would be a good fit to do manual UI testing and data validation testing for the company she was at, and helped me get an interview. I had done a ton of research and became passionate about finding an organization driven by results, not “ass in chair” time. Supporting sales, operations, and delivery.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years.

Research Software 90

Research Software UX Feedback Software User Testing 90

Userpilot

MARCH 8, 2021

Margaret Zablocka is a founder and CEO of Onoco – a parenting app with 20,000 users – and the former Lead Product Manager at Betfair. Born in Poland, she moved to London in 2014 to embark on her career in Product Management. First of all, could you tell us a few words about how you ended up becoming a product manager?

Analytic Tools 98

Analytic Tools Technical Review Data Visualization Software Review 98

Arkenea

JUNE 27, 2024

EMR adoption has surged significantly since the ARRA mandate was issued in 2014. Major Types of EMR Software EMRs are available in various types and each one has unique features and functionalities. Healthcare practitioners can customize each of these EMRs as per their requirements. Cloud-based EMR fits the bill aptly.

Reporting Tools 52

Reporting Tools Software Review Data Visualization Healthcare 52

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software User Testing Analytic Tools 52

Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. This guide will go over what user behavior analytics are, why they’re important, what you can track, and how to analyze user behavior. Identifying patterns.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Andrew Chen

OCTOBER 17, 2017

NYU Professor Aswath Damodaran asserted that Uber was overvalued after a 2014 investment round. Since the 2014 article, Uber has blown past his estimate by 10X, with top line revenues to support it. As tasks started getting onerous, I would usually write some code to automate them. and the taxi market. And I just kept listening.

Weak Development Team 0

Weak Development Team Technical Review Data Visualization Travel 0

The Product Coalition

DECEMBER 17, 2019

Devices like the Google Pixelbook come with a 360 hinge so users can switch effortlessly between laptop and tablet. We started talking to tech Now, we all know that VUIs (Voice User Interfaces) still have a ways to go in terms of development, but it’s hard to believe that it was only 9 short years ago that Apple gave us Siri.

Wireless 80

Wireless Technical Review Research Software User Testing 80