Intercom, Inc.

APRIL 26, 2018

Nir’s studies sit at the intersection of technology, business and psychology. A veteran of the advertising and video gaming industries, he has started (and sold) two technology companies and has taught at Stanford’s Graduate School of Business and the Hasso Plattner Institute of Design. What is the reward?

User Testing 223

User Testing Research Software Product Research Weak Development Team 223

The Product Coalition

MAY 16, 2021

Are you seeking a trusted app development company for a long-term partnership? Here we provide a brief overview of the best app developers for startups for 2021. From day one, most startups are concerned with the question “How to find the best technology partner.” You’re in the right place!

Analytic Tools 121

Analytic Tools Research Software Startups Development 121

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity. Take Microsoft Office as an example.

Product Research 221

Product Research Customer Experience User Testing Analytic Tools 221

Imaginary Cloud - Design

MAY 21, 2020

Although perceived by many as a threat to traditional education, web and mobile apps can play a big role in children's cognitive development. So how can we, designers, help our users (kids) to make the most of their experience when interacting with a digital product? Why are apps important for kids ?

Research Software 122

Research Software Customer Experience User Testing User Experience 122

ProductPlan

APRIL 9, 2020

Carlos founded Product School in San Francisco in 2014. What is Qualitative Research? This form of user research fills in the gaps that hard data can’t. It tells you about your customer’s opinions, what they’re thinking, and how they feel about your product. Qualitative Research Methods. Well, no not really!

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 86

User Testing Feedback Software Product Research Analytic Tools 86

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Onboarding tips for a new app. Come back” campaigns for inactive users.

User Testing 150

User Testing Customer Experience Analytic Tools Research Software 150

Mind the Product

OCTOBER 20, 2016

Specifically, looking back on my journey of inheriting legacy app builds and a rapidly evolving customer, whilst working within an organisation with a deeply entrenched culture of mobile last. Leave no wo(man) behind – the importance of listening to your Internal Users. Inheritance Tax.

Research Software 139

Research Software Feedback Software User Testing Marketing 139

Intercom, Inc.

AUGUST 8, 2019

?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. It is a digital transformation company based in Palo Alto, California.

Analytic Tools 79

Analytic Tools Research Software Software Development Software Developers 79

freshtrax

JULY 16, 2019

PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. It is an e-commerce company that provides a platform on the C2C online resale marketplace. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Alchemer Mobile

OCTOBER 2, 2018

We were honored to host Keerthi Thiruvazhi, Director of Digital Product Management at Starbucks , at this year’s Customer Love Summit. So as everybody knows, as technology evolves, brands and all industries are continuing to adopt, connecting their digital and physical experiences. I think everybody has that app on their phone.

Customer Experience 145

Customer Experience User Testing Customer Feedback Product Research 145

Lenny Rachitsky

MAY 14, 2024

As Dalton Caldwell (Managing Director at Y Combinator), in his legendary talk on pivoting points out, pivoting is all about opportunity cost: “[Pivoting] gets more shots on goal to try to find this elusive thing [called product-market fit]. YouTube changed direction from a dating site to a video streaming platform in less than a week.

User Testing 141

User Testing Research Software Product Research Customer Experience 141

Product Talk

AUGUST 12, 2020

What does tails.com do and who are your main customers? Customers answer a series of questions online about their dog—including their weight, age, activity levels, any health issues, and so on—and we create a blend specifically for them out of over a million different combinations, which we then deliver to their door. Sonja Martin.

Product Research 236

Product Research Onboarding KPIs User Testing Data Visualization 236

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. You could only exchange multimillion dollar derivatives on some kind of energy platform. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. We got sales leads.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

UX Planet

FEBRUARY 22, 2024

Photo by Maxim Ilyahov on Unsplash DESIGN How does technology make us lost in digital noise? It seems like our attention spans were taking a hit in the age of relentless technology. It cannot be denied, that humans are using technology to solve problems, enhance their lives, and boost productivity.

Research Software 88

Research Software Analytic Tools Technical Review Technology 88

The Product Coalition

SEPTEMBER 6, 2021

AI technology is commonly used in phones, computers, and wearable devices. Much research is still going on the development of AI-powered contact lenses. There are many exciting developments in the technology field. But with time, the technology has advanced, and now they are ready to take the contact lenses to the next level.

Artificial Inteligence 121

Artificial Inteligence Research Software Technical Review User Testing 121

Mind the Product

AUGUST 30, 2018

Mastering the Problem Space for Product/Market Fit by Dan Olsen. Quantifying Qualitative Research by Leisa Reichelt. How Calm Technology Can Help Us Be More Human by Amber Case. Remaking the Making Company – From Technology to Experiences by Maria Giudice. The Importance of Listening to Your Customers by David Cancel.

Research Software 153

Research Software User Testing Customer Experience Product Research 153

The Product Coalition

SEPTEMBER 7, 2024

Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. Kind of fitting here. That’s key when you’re thinking about the metrics your app tracks.

User Testing 108

User Testing Customer Experience Customer Feedback Research Software 108

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Marketers succeed in personalization in real time.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. In algorithmic research, this is very prominent. Here’s how. they are Ph.D.’s

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User Testing Data Visualization Product Management Product Manager 135

The Product Coalition

MAY 9, 2020

But one of the major concepts you absolutely need to get your head around is Product-Market Fit. If you don’t do your research, and understand how your product fits into the market (see what we did there?) What Exactly is Product-Market Fit? Product-Market Fit, in simple terms, is whether or not your product is needed.

User Testing 78

User Testing Technical Review Product Marketing Product Research 78

freshtrax

SEPTEMBER 24, 2019

As more and more consumers turn to their smartphones rather than their computers—be it for shopping, for gaming, or any other number of services—businesses need to understand the impact of their mobile marketing. Q: Adjust expanded to Japan in 2014. A: The Japanese mobile app market is one of the most advanced in the world.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs.

User Testing 78

User Testing Feedback Software Research Software Onboarding KPIs 78

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? While acquiring new customers is crucial, it’s important not to neglect the ones you already have. Effective retention takes more than just using your intuition to determine what will keep customers satisfied. What is customer retention analytics?

Analytic Tools 96

Analytic Tools Data Visualization Customer Experience Research Software 96

freshtrax

MAY 8, 2019

However, the situation has drastically changed because of the rise of new mobile payment solutions. Let’s take a look at the mobile payment landscape in Japan and the key players that are changing Japan’s obsolete mobile payment system. According to Yano Research Institute Ltd. , Technology: QR Code. Technology: QR Code.

Research Software 96

Research Software Banking User Testing Technology 96

Imaginary Cloud - Design

JULY 8, 2021

Warren and Campbell defined coolness in 2014 as " a subjective and dynamic, socially constructed positive trait attributed to cultural objects inferred to be appropriately autonomous " Let's start breaking down this definition by emphasizing the four main features described: 1. Table of Contents. What is cool? What makes Design cool?

Research Software 116

Research Software Magazine User Testing Branding 116

The Product Coalition

JUNE 26, 2023

;) Problem: Humans feel more isolated, anxious, and deceived today than ever before with high digital media interactions, despite having more access to opportunities ( Igor, 2014 ). However, it is near impossible to gain enough context if we are not equipped to navigate the complexity of systems that now touch our everyday lives.

Research Software 123

Research Software User Testing Events Framework 123

Intercom, Inc.

SEPTEMBER 15, 2022

But historically, our communication technology has been mostly text-based. We use them to add richness to online conversations, emphasize a point, and even create a sense of rapport with customers. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland. Enter the emoji.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Or as he is frequently heard to say – “It only works if it all works”.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Government 116

freshtrax

JULY 2, 2019

While selling your products directly to consumers from your website gives you full control over your brand and higher profit margins, it might be difficult to reach a large audience and generate sales, unless you already have strong brand awareness. s main users are young women who also use au. Its customer base overlaps with Wowma!’s

User Testing 92

User Testing Research Software Reporting Tools B2C 92

Modus Create

MARCH 8, 2020

As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. While many articles focus on the lack of women in technology, that is not the approach I want to take. Technology consists of many different roles and jobs.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. The projects there range from a music marketplace to a pet health tracking app. It is proven to be an effective system.

UX 95

UX Research Software Feedback Software User Testing 95

UX Studio: Product Management

JANUARY 25, 2022

If you need help with product design or user experience research, contact us at UX studio. We dedicate designer and researcher teams to help our clients design appealing and easy-to-use digital products. We are ready to help you with any design and research challenges you might have. Send us your details and get a quote.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years. But UX studio did.

Research Software 90

Research Software UX Feedback Software User Testing 90

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. They offer detailed reporting and customizable survey questions , often with user-friendly interfaces.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mind the Product

MARCH 16, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs.

Research Software 79

Research Software User Testing Product Research Workshop 79