Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

svpg

SEPTEMBER 30, 2016

There are three main reasons for this: First, even though I personally spend a good deal of my time writing and coaching and teaching about product management, there’s little question that there remains considerable confusion about this role. At the time, Word for Mac was a relatively small market.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Gainsight

FEBRUARY 9, 2021

Top customer success teams share a growing theme: their own operations team. . I first became a CS Ops leader in 2014, and I’ve seen time after time the value of the software, enablement, templates, data, and more that I’ve helped provide. They work tightly together to work in tandem without duplicating effort.

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

The Product Coalition

JUNE 25, 2019

I had a similar experience several years ago at a company I worked for when a new executive came on board. After a short period of time, he introduced a similar policy to the one above. We were much smaller than Yahoo at the time, but had been an extremely remote friendly organization up to that point. So is it true?

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. How much did you move over a certain limited period of time? He’s owned this entity for a long long time. But the second point is the good news is you have time. You have time. Do you empower small, agile teams?

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Roadmunk

DECEMBER 21, 2017

Listen below: Hotjar is on a mission to democratize user data and feedback by making their analytics platform accessible to everyone—no matter how small their website. They’re based in Malta, a tiny island in the Mediterranean, and in 30 months, they bootstrapped their way to over 200,000 users and $10 million in annual revenue.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Intercom, Inc.

JANUARY 10, 2019

Short on time? But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through. Or showing you your bank balance.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

JUNE 19, 2020

Building a company takes an extraordinary amount of effort, no matter your role, and neither life nor competitors hold punches for anyone. We’re going to talk about terrible times, and also what to do to not be terrible in those terrible feelings in those terrible times. So yeah, a lot of time lot of effort.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52