Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. But in doing that, our suggestions became far too broad.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Coalition

OCTOBER 28, 2019

Recordings are with product leaders, founders, co-founders or lead employees, who have a love for product management, product design or engineering. Over 3,000 articles review Since launching in 2014, I’ve read and reviewed over 3,000 product management articles?—?wow! Have you joined us on Slack yet?

Crowdsource 60

Crowdsource Article Consulting Branding 60

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). We conducted two more retrospective analyses covering 2004-2013 and 2014-2021.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

The Product Coalition

NOVEMBER 6, 2019

Free Product Mentorship If you’re from one of the world’s least developed nations, reach out for free Product Management mentorship in 2020 I founded The Product Coalition in 2014, to make mastery of product management globally accessible, for all. Have you joined us on Slack yet?

Crowdsource 60

Crowdsource Analytic Tools Article Consulting 60