Roman Pichler

JANUARY 8, 2019

Consequently, rewriting efforts are often focused on replacing like-for-like: The users get the same product dressed up in new technologies. While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Take Microsoft Office as an example. Start with Product Discovery.

Product Research 223

Product Research Customer Experience User Testing Analytic Tools 223

Mind the Product

NOVEMBER 19, 2019

For example, a mobile product manager will want to grow Android daily active users whereas a platform product manager will want to grow the platform reliability KPIs and have a positive impact on growth. It could be about how new users find your product or how existing users engage more with your product.

User Testing 157

User Testing Customer Experience Onboarding KPIs Branding 157

Intercom, Inc.

AUGUST 8, 2019

?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Come back” campaigns for inactive users. Jackson (@StartupLJackson) May 17, 2014.

User Testing 150

User Testing Customer Experience Analytic Tools Research Software 150

Alchemer Mobile

OCTOBER 2, 2018

We were honored to host Keerthi Thiruvazhi, Director of Digital Product Management at Starbucks , at this year’s Customer Love Summit. So as everybody knows, as technology evolves, brands and all industries are continuing to adopt, connecting their digital and physical experiences. Veronica: Yeah, 2014. Veronica: Great.

Customer Experience 145

Customer Experience User Testing Customer Feedback Product Research 145

Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Research Software 243

Research Software Technology Telecommunications User Testing 243

ProductPlan

APRIL 9, 2020

Carlos founded Product School in San Francisco in 2014. What is Qualitative Research? This form of user research fills in the gaps that hard data can’t. It tells you about your customer’s opinions, what they’re thinking, and how they feel about your product. Qualitative Research Methods. Well, no not really!

Product Research 105

Product Research User Testing Research Software Data Visualization 105

The Product Coalition

DECEMBER 29, 2020

Neil McElroy from Procter & Gamble (the man who also helped found NASA by the way) is often pegged as the man behind modern Product Management after he wrote a now-famous 3-page company memo on the principles of brand management in the 1930s. This put more focus on both the customers and the products themselves. Sound familiar?

Reporting Tools 179

Reporting Tools Product Management Product Manager User Testing 179

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

FEBRUARY 1, 2018

It was what I later learned was the classic startup experience of really smart founders and founding team have an idea that’s really clever, don’t validate it at all in the market, build a product, build out a team, realize they don’t have product-market fit, and just freak out and don’t know what to do.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

The Product Coalition

MAY 16, 2021

Finding the right software development company for a long-term partnership is usually challenging and requires a lot of research. CitrusBits is a trusted partner of global brands like Burger King, Quiksilver, Symantec, and Sotheby. CitrusBits CitrusBits is a mobile app development agency based in Los Angeles, United States.

Analytic Tools 135

Analytic Tools Research Software Startups Development 135

The Product Coalition

OCTOBER 25, 2020

Do you want to make your brand stand out from the competition in the modern digital market? This creative house has already helped many startups, medium-sized ventures, and large brands like Google, Pipedrive, Atlassian, Bolt, and others spice up their digital presence with eye-catching and memorable animation. The leading.

Airlines 158

Airlines Magazine Advertising Travel 158

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

JANUARY 10, 2019

But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through. Chatbots shouldn’t just ape web forms. Paul: Yeah, for sure.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Andrew Chen

JANUARY 9, 2020

– so many Japanese brands! Magic metrics indicating a startup probably has product/market fit. 3) power user curve showing a smile — with a big concentration of engaged users (you grow out from this strong core). Magic metrics indicating a startup probably has product/market fit. 5 out of the top 10.

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

freshtrax

JULY 2, 2019

While selling your products directly to consumers from your website gives you full control over your brand and higher profit margins, it might be difficult to reach a large audience and generate sales, unless you already have strong brand awareness. Approximately 70% of members use Rakuten services at least once a year.

User Testing 92

User Testing Research Software Reporting Tools B2C 92

Intercom, Inc.

OCTOBER 17, 2018

As a Production Designer for the Brand Design Studio, my role is to oversee the creation of these Intercomics. The first Intercomic (although that phrase wasn’t coined at the time) was created in 2014 when I was asked to create a comic for an intern who was finishing up their time at the company. How did it all begin?

User Testing 151

User Testing Customer Feedback Feedback Software Software Review 151

Imaginary Cloud - Design

JULY 8, 2021

Warren and Campbell defined coolness in 2014 as " a subjective and dynamic, socially constructed positive trait attributed to cultural objects inferred to be appropriately autonomous " Let's start breaking down this definition by emphasizing the four main features described: 1. Table of Contents. What is cool? What makes Design cool?

Research Software 116

Research Software Magazine User Testing Branding 116

freshtrax

AUGUST 6, 2019

Currently, he is the owner of one of the top brand design companies in Japan called IN FOCUS INC. These sticky notes are used for writing quick notes (of course), sharing ideas and feedback during retro meetings, sketching, and sending silly, motivational comments to one another! In 2014, we began to also focus on UX Design.

User Testing 81

User Testing Customer Experience Naming Vision 81

Intercom, Inc.

SEPTEMBER 15, 2022

We use them to add richness to online conversations, emphasize a point, and even create a sense of rapport with customers. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. It powers THG’s own brands, including lookfantastic, MyProtein, ESPA and Glossybox, as well as such international giants as Nintendo and Honda.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Government 151

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? While acquiring new customers is crucial, it’s important not to neglect the ones you already have. Effective retention takes more than just using your intuition to determine what will keep customers satisfied. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. At a glimpse, this actually makes sense – if customers are willing to shell out cash, surely that’s a great way to ensure you build only valuable stuff. All you need to worry about is building something customers love.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 79

Data Visualization Research Software Reporting Tools Analytic Tools 79

UX Planet

APRIL 12, 2024

When I started my career, the role of the Interactive Designer (which now would be classified as a Product Designer, or some may say UX Designer, something I inherently disagree with), included everything from Research, Information Architecture, Content Writing, Visual Design, and of course, Front End Development.

Research Software 111

Research Software Analytic Tools Feedback Software User Testing 111

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. When the success of your project depends on the quality of the UI/UX design, choosing the right user experience agency to work with is an extremely important task. Take a closer look and find the company just for you. and Facebook.

UX 104

UX Research Software Feedback Software User Testing 104

UX Studio: Product Management

AUGUST 6, 2019

Logo design forms the most essential part of every company’s branding, so looking at some inspiration always comes in useful. To fit this to logo design: Trends fade, logos are eternal. However, once a brand has become established well enough, it commonly abandons the logotype since everyone knows the company’s name.

Research Software 113

Research Software User Testing Branding Magazine 113

The Product Coalition

DECEMBER 27, 2022

The NFTs, or the Non-Fungible Tokens, first appeared in the market in 2014 and have constantly been evolving ever since. They soon climbed up the hierarchy to be the mainstream platform leaving the users with two of the largest NFT marketplaces in the world, OpenSea, and SuperRare.

Data Visualization 138

Data Visualization Technical Review Systems Review Software Review 138

freshtrax

SEPTEMBER 24, 2019

As more and more consumers turn to their smartphones rather than their computers—be it for shopping, for gaming, or any other number of services—businesses need to understand the impact of their mobile marketing. Q: Adjust expanded to Japan in 2014. Opening a new global office in Japan. This remains a key priority.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Intercom, Inc.

FEBRUARY 7, 2019

At Intercom, it’s that businesses should be able to talk to their users as humans. Then I left Google in 2014 to start Coda. The most important piece of launch is a brand-new mobile experience, which is pretty awesome. The way I think about Intercom’s thesis is that businesses should be able to talk to their users as humans.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Imaginary Cloud - Design

FEBRUARY 27, 2020

From the mid 90’s to early 00’s “design” was introduced to websites, although they had little to no regards towards user experience. I chose to put design between “ ” just because it was more of a mishmash of colours, fonts and shapes , all fighting for the user's attention. Jump a few years to the 00’s and the Web 2.0

User Testing 107

User Testing Customer Experience Research Software Product Research 107

UX Studio: Product Management

JANUARY 25, 2022

If you need help with product design or user experience research, contact us at UX studio. We dedicate designer and researcher teams to help our clients design appealing and easy-to-use digital products. We are ready to help you with any design and research challenges you might have. Send us your details and get a quote.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. At a glimpse, this actually makes sense – if customers are willing to shell out cash, surely that’s a great way to ensure you build only valuable stuff. All you need to worry about is building something customers love.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Sachin Rekhi

MAY 7, 2022

The concepts the methodology describes, from hypothesis testing, to MVPs, to pivots, have become common vernacular in startup circles. So this past week I decided to re-read Peter Thiel's Zero to One , another New York Times best seller, that he published in 2014 based on lecture notes from a course on startups he taught at Stanford in 2012.

Weak Development Team 113

Weak Development Team Reporting Tools Advertising Startups 113

Mind the Product

APRIL 18, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs. Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 88

Research Software User Testing Customer Experience Workshop 88