Usersnap

AUGUST 12, 2024

CRM-Integrated NPS Tools: CRM-integrated NPS tools embed NPS surveys directly into your customer relationship management system. Practical tools should be user-friendly and customizable, allowing tailored surveys to match your brand. They usually come with robust analytics and reporting features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Studio: Product Management

JULY 9, 2021

One of them is location, so this time we reviewed the top companies to help you find the right UX agency in London. This is not a linear process but a continuous collaboration with our partners with the goal of creating a user-friendly product that serves the business goal of our partner as well as the needs of their users.

Research Software 52

Research Software UX User Testing Product Research 52

Intercom, Inc.

FEBRUARY 7, 2019

I spent about six years there – mostly running YouTube products. Then I left Google in 2014 to start Coda. I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Roman Pichler

APRIL 2, 2019

While this probably sounds like common sense, I’ve seen more than one organisation trying to get more done by throwing people at a product. No wonder that the individuals struggled and the product suffered. Therefore, start a new product development effort with one team at one site. 2 Don’t Scale Prematurely.

Feedback Software 221

Feedback Software Research Software User Testing Customer Experience 221

Intercom, Inc.

JULY 21, 2022

Rachel Hepworth: In 2014 and 2015, Slack had this incredible growth, but it was growth off a small base, based on very early adopters. We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. We actually have a bit of a system.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people.

User Testing 143

User Testing Banking Customer Experience Technical Review 143