10 Things We Learned About Customer Success in 2020
Gainsight
DECEMBER 20, 2020
In fact, we observed Chief Revenue Officers doubling down on Customer Success more than ever in 2020 due to this phenomenon. As such, the industry was proud to see Vista Equity Partners, the most successful private equity investor in software, invest in Gainsight (at a unicorn valuation!) Net Dollar Retention Becomes THE Metric.
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