Brian Balfour

AUGUST 3, 2017

When you strip away all the outer layers, they all have essentially the same core product — a tool that lets you send and automate emails to your customers and audience. As a result they've differentiated their product on the things that enterprise customers care about: customization, security, and scale (that's their Market Product Fit).

Marketing 57

Marketing Outbound User Testing Reporting Tools 57

The Product Coalition

MARCH 9, 2020

This rising popularity has lead to a huge global user population of up to 220M people using dating platforms. Recently we decided to enter this market in our own company( JoySpot ), so I started studying this market heavily to learn how can a Startup penetrate it and be competitive versus titans like Tinder. from 2018 to 2025.

Startups 78

Startups Marketing Reporting Tools Research Software 78

ProductBoard

DECEMBER 4, 2017

Despite all its promise, reaching the masses took a lot of time. In fact, it took almost 80 years for the telephone to reach 100 million users. While it took the telephone nearly a century to reach 100 million users, it took the mobile phone less than 20 to hit the same mark. That product was the telephone. What’s my point?

Feedback Software 45

Feedback Software Research Software Reporting Tools User Testing 45

Lenny Rachitsky

MAY 14, 2024

In part one , I shared the largest-ever data set of startup pivots. And who knows—if you give it just a bit more time, it could still work! Hard pivots: This is when a company with a live product and real users/customers changes direction. Occasionally a pivot is a mix of the two (i.e. See: The next feature fallacy.

User Testing 117

User Testing Research Software Product Research Customer Experience 117

Business of Software Conference

MAY 15, 2019

Some friends of mine went off and did the same thing a few years later and successfully floated their business in 2012 for 500 million. It was just at the wrong time. It was I think the biggest startup in corporate history at the time. It was I think the biggest startup in corporate history at the time.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

OCTOBER 29, 2020

Short on time? Here are a few quick takeaways: Focus on your customers. In times of crisis, it helps to keep company values in mind – after all, they’re your North Star. Make it easy for customers to talk to you, and vice versa. I’ve been here quite a long time, and you’re obviously our CEO.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. By Lenny Rachitsky.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

freshtrax

SEPTEMBER 24, 2019

Founded in Germany in 2012, Adjust now covers regions all around the world with 15 global offices and close to 400 employees. With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager. Is there a reason why Adjust chose that time in particular? For us, this is English.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. By Lenny Rachitsky.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Business of Software Conference

JULY 6, 2020

His experiences as a serial entrepreneur have taught him to question the orthodoxy and why deciding on the right course is down to you. He will leave you with an understanding of how you can ask the right questions through some very honest and personal experiences. Lean Startup! Lean Startup!’ Like no customers.

Healthcare 52

Healthcare User Testing Customer Experience Analytic Tools 52

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. After this analysis, I’m looking for really differentiated verticals of audio. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. but may not directly sound like podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. After this analysis, I’m looking for really differentiated verticals of audio. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. but may not directly sound like podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40