From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100
Intercom, Inc.
FEBRUARY 6, 2020
It might be the same core product, but it’s a completely different strategy. In 2019 research firm IDC found them to deliver 869% ROI (??) along with time savings and higher productivity. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing.
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