Intercom, Inc.

JULY 25, 2018

Four of us signed the incorporation documents for Intercom Inc, in August 2011. I have said before that a product needs a core group of features that share a vision and work together well. Similarly, a company needs a core group of people that share a vision and work together well. Narrator: It doesn’t. Be wary of misalignment.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense. We incorporated in San Francisco on August 15th, 2011, I think.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” The vision? There’s a value around being optimistic and positive. Des: For us in the years of circa 2011 through 2019 or whatever, right?

Research Software 209

Research Software Feedback Software Product Research User Testing 209

UX Planet

JANUARY 23, 2024

In 2011, right as Facebook was at the peak of their upward momentum, public sentiment was beginning to turn against the company for the first time, less than a year after The Social Network came out. And Google were ideally positioned to do so. But, by 2011, social networks were an appliance, not a nightclub. It’s not “cool”.

Feedback Software 88

Feedback Software User Testing Customer Experience Customer Feedback 88

Intercom, Inc.

FEBRUARY 4, 2021

But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money. We are delighted to chat with you about your work at Crowley Carbon and your wider vision for making global companies more sustainable.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

svpg

SEPTEMBER 30, 2016

Kate would be the first to credit a pretty amazing team, including some exceptional engineers, and the vision and courage of the founders, but I would argue that without a Kate driving for the technology-based solutions that could actually power this business, there’s a good chance Netflix as we know it never would have happened.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

ProductPlan

SEPTEMBER 8, 2021

By unpacking Amazon’s product strategy, we endeavored to see whether or not the company stayed true to its core vision and mission when put to the ultimate test. The company’s vision is “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online.” It’s the same.

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. This effectively positions each PMM to serve as the cross-functional (XFN) lead for that program area. At the same time, PMMs should share their vision for how their role can add value to the overall team. revolutionized the direct transportation market.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. This effectively positions each PMM to serve as the cross-functional (XFN) lead for that program area. At the same time, PMMs should share their vision for how their role can add value to the overall team. revolutionized the direct transportation market.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

The Product Coalition

JUNE 9, 2020

I first heard of Elium , formerly known as Knowledge Plaza, in 2011. I was attending a very small startup event where Gregory Culpin presented the company and its market vision. I built a new operating company with two passionate people with a sound vision of the HR industry future, Thibault Halbrecq and Arthur Roose.

Research Software 79

Research Software Startups Product Research Customer Experience 79

The Product Coalition

FEBRUARY 22, 2021

every organization needs to acquire a holistic understanding of an agile product creation process: A vision leads to a strategy that (probably) results in a portfolio of products (and services). To prevail in today’s game of an accelerated innovation-based competition?—?software software is eating the world?—?, 2) In Chapter 2?—?“The

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

The Product Coalition

SEPTEMBER 9, 2019

3 Advantages of tracking OMTM Icons made my Eucalyp , Freepik , Vectors Market Helps the entire company to focus When you are tracking just one metric or at the max two most important metrics, it aligns everyone in the team as it gives them a clear vision and a goal to aim at. 1) in one year, we now shift our focus to engagement.

Data Visualization 60

Data Visualization Customer Experience Analytic Tools Dashboard 60

Userpilot

JULY 6, 2021

Richard Rumelt touches on this in his book Good Strategy, Bad Strategy (2011): ”A good strategy is a way through a difficulty, an approach to overcoming an obstacle, a response to a challenge. Teams structured by function focus on aspects like sales enablement, product launches, brand positioning, and market intelligence individually.

Research Software 94

Research Software Feedback Software Product Marketing Marketing 94

Tyner Blain

AUGUST 1, 2013

Back in 2011, Luke Hohmann introduced me to this concept and technique, and I used it with success with a team I was working with at the time. For that particular team, we were addressing a lot of chaos and trying to drive some clarity around the vision of the product. Thanks, Luke!

Weak Development Team 53

Weak Development Team Differentiation Software Review Customer Experience 53

Business of Software Conference

MAY 15, 2019

In fact one of the guys that we used to create a remix for the bands he progressed by himself and he’s now in a position where. And then I think I was in a position where again wondering what to do next. We were in a position where. So I just googled “Leading expert computer vision”. So more fail.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Gainsight

FEBRUARY 13, 2023

While it’s been in business since 2011, it’s fair to say that Zoom really came into its own during the Covid-19 pandemic, between 2019–21, as an easy-to-use go-to way to help keep both business and personal communication alive and well in a brief but deadly era when face-to-face proximity was actively dangerous.

Customer Feedback 52

Customer Feedback Data Visualization Customer Experience Strategy 52

The Product Coalition

SEPTEMBER 2, 2019

It was launched in 2011 and went broke in 2013 because people didn’t buy the product. Together with customer data, you have to scan the market opportunities, get to know your competitors, learn about the trends and so on, to determine your position when you hit the market with your product. Position your product.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Amplitude

SEPTEMBER 19, 2019

And, in 2011, he founded Zoom. A positive dining experience is more important than ever before. Elie Javice leads the charge for building a positive CX for well-known brands including Burger King, Popeyes, and Tim Hortons. Theresa Johnson on Twitter or LinkedIn. See our full speaker line-up. Elie Javice. Justin Bauer.

Fractional VPE 8

Fractional VPE Feedback Software User Testing Data Visualization 8

Intercom, Inc.

OCTOBER 26, 2020

I understand leaders today, they’re in a precarious position. When I was raising our seed round in 2011, and all the way into 2013, actually, when I was raising our Series A, I was told you cannot build a hundred million dollar software business selling to SMB. The scale of our vision constrains the limits of our ambition.

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Leadership Vision Customer Experience Customer Feedback 211

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. into B2B software.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

JULY 20, 2020

And the idea was you found an attractive position in an attractive industry – we used to teach this stuff – and then you would throw up entry barriers like crazy and protect that position for a long time. Dubin the founder in the face of the company has this vision. Dollar Shave Club launches in 2011.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

UX Studio: Product Management

DECEMBER 7, 2022

Collaborating closely with their clients and teammates, their mission is to have a positive impact on people’s everyday lives. Product Vision & Strategy. The user experience research firm, founded in 2011, focuses on customized and exclusive research projects and delivers actionable insights for its clients. UX/UI Audit .

User Testing 52

User Testing Research Software Product Research UX 52

Business of Software Conference

NOVEMBER 19, 2019

For those of you that don’t know, DataSift launched efficiently in end of 2011 with a proposition that was pretty hearty. Remember when social media was going to be all things about positive change for the world and people had big banners that said “thank you Facebook”? Information sharing is all positive.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

The Product Coalition

FEBRUARY 29, 2024

Empowering coders to shape the future.  — GitHub’s Vision Statement Innovative Features and User-Centric Design: Redefining Collaboration As GitHub continued to expand its footprint, it introduced a bunch of innovative features and design enhancements to cater to the evolving needs of developers and teams worldwide.

Software Review 120

Software Review Customer Experience Software Development Software Developers 120

Intercom, Inc.

JANUARY 18, 2023

And then, my personal prism of seeing this over the last few years was that those platforms experienced some hardships because they realized that, “Yes, the vision is really, really good and interesting.” It was now possible that in 2010 or 2011, we would get iPads, and soon after, Chromebooks.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Userpilot

OCTOBER 20, 2023

Product-led growth is here to stay Product-led growth is likely to continue reinforcing its position as a go-to-market strategy for SaaS companies. 77% of customers view organizations more positively if they offer self-service options. That’s also how users prefer to access support. A/B testing in Userpilot.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95