Remove 2011 Remove Customer Communications Remove Positioning
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A decade in the making: An oral history of Intercom’s first 10 years

Intercom, Inc.

Karen Peacock: So Intercom is and will be the modern customer communication platform. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. The loyalty comes from the positive overall product experience, but also customer experience.

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Is This the End of Customer Success Software as We Know It?

Gainsight

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

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8 Product Led Growth Strategy Lessons For Your SaaS Product

Userpilot

This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers. Created in 2011, Zoom has over 300 million participants every day globally. The consumer demands better products and better experiences from the tools and products they use. How did Product-led strategies begin?

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Growth, Funding, Pivotal Moments and the Evolution of Adzerk to Kevel

Business of Software Conference

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. In 2011 we raised money.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.