Intercom, Inc.

AUGUST 25, 2021

Sensing an opportunity, they switched their focus and Intercom was born – the app was released in private beta in July and the company was founded in August, 2011. It’s hard to recall now, but before Intercom released the world’s first in-app messenger in 2011, the chat bubble was not a ubiquitous feature of apps or websites.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Intercom, Inc.

JUNE 1, 2018

In the very early days of Intercom the marketing hat fell on my head, but I’d be doing marketing a disservice (and 2011 Des a disservice) if I said that’s what I thought I was doing. If you read an Intercom blog post or met me at a conference around 2011-12, you probably received an email from me at some point. Pitching your product.

Startups 201

Startups Feedback Software Marketing Strategy 201

The Secret PM Handbook

JUNE 2, 2017

Copyright (c) 2011 J. Execs are typically much more interested in higher revenues and profits than they are in development and project management methodologies. Image credit. “Value” by J.Lightning. Lightning, Attribution-ShareAlike 2.0 Generic (CC BY-SA 2.0) .

Agile 223

Agile Customer Experience Marketing Article 223

Product Innovation Educators

AUGUST 16, 2021

In 2011, a nuclear power plant meltdown impacted Toyota’s supply chains and production for months. I had two grass fires at the bottom of my hill, so the threat of my house catching fire is incredibly dynamic, but I pay $99 a month to turn that into a static threat. Move a threat from symmetric to asymmetric or vice versa.

Reporting Tools 294

Reporting Tools Product Manager Product Management Data Visualization 294

bpma ProductHub

APRIL 17, 2017

10 Reasons Why Strategic Plans Fail, Aileron, November 30, 2011. Make your strategy more Agile, Tim Leberecht, October 31, 2016. A Guide to Writing Strategic Objectives, Tom Wright, February 21, 2015. The Basics of OKR, Henrik-Jan Van der Pol, June 12, 2014. What is Good Product Strategy? Melissa Perri, July 2016. Why Good Strategies Fail?

Roadmap 188

Roadmap B2B Strategy Product Strategy 188

Intercom, Inc.

MARCH 27, 2018

In 2011 we launched the Intercom Messenger in the same 12 months that iMessage, Facebook Messenger, Snapchat, Whatsapp, and others launched too. The most important thing we’re going to do with this capital, and this year, is improve our existing products based on your feedback.

User Testing 224

User Testing Research Software Feedback Software Artificial Inteligence 224

Mind the Product

APRIL 30, 2020

The feature was introduced in 2011 before the ‘Explore’ tab debuted, allowing users to discover new content by showing images their friends had liked.

Data Visualization 235

Data Visualization Customer Experience Product Manager Product Management 235

Strategyzer

AUGUST 4, 2021

In 2011, entrepreneur Peter Reinhardt was working with his team within the framework of the Y combinator. After 2 failed ideas and with only 6 months of funding left, he felt a real pressure to figure out what direction they should pursue.

Framework 118

Framework Testing 118

Mind the Product

DECEMBER 5, 2018

Jon Noronha joined the product team for Microsoft’s Bing search engine in 2011 when the product, as he puts it, was “in a big hole” As the years went by, however, that turned around, and in late 2015, Microsoft reported that Bing had become profitable.

Data Visualization 164

Data Visualization Analytic Tools Reporting Tools Research Software 164

Mind the Product

DECEMBER 13, 2018

Since 2011 she’s been a strategic product consultant, leading organisational design and transformation initiatives across finance, government, travel, e-commerce, and non-for-profit sectors. Product Leadership. by Kate Leto, Product Consultant. Sunnyvale and London) and MOO.COM (London).

Analytic Tools 190

Analytic Tools Workshop Data Visualization Government 190

Intercom, Inc.

JUNE 20, 2018

In 2011 Marc Andreessen declared that software is eating the world. We had to look at the problems our new customers needed to solve with fresh eyes and build a healthy partnership with Product to turn these roadblocks in the sales cycle into solutions that customers would love. Trial and error: adding sales input to the product roadmap.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Product Innovation Educators

DECEMBER 18, 2023

In 2011, he founded Flashpoint, a first-of-its-kind deliberate innovation studio, to develop formative leaders and exceptional technology startups. To do that, we are joined by one of the co-authors of the new book The Heart of Innovation: A Field Guide for Navigating to Authentic Demand.

Research Software 295

Research Software Weak Development Team Startups Books 295

The Product Coalition

OCTOBER 25, 2020

This studio was founded as a creative video production house in 2011. [link] Studio Pigeon Studio Pigeon is one of the leading 2D animation production companies in Poland and the global market. Today, the company operates in three different locations: Krakow (Poland), Warsaw (Poland), and Riyadh (Saudi Arabia).

Airlines 158

Airlines Magazine Advertising Travel 158

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative).

Reporting Tools 201

Reporting Tools Product Manager Product Management Research Software 201

The Product Coalition

APRIL 7, 2021

The company has been operating since 2011 and has already shipped hundreds of successful projects. Miquido Miquido was founded in Krakow in 2011 as a software house. Over the years, Fireart maintains its 5/5 ranking on Clutch. Droids on Roids Droids on Roids is another famous mobile app development company based in Wroclaw, Poland.

Research Software 119

Research Software Feedback Software Artificial Inteligence User Testing 119

bpma ProductHub

JANUARY 3, 2017

Informed: Wake Up Wisdom for Women” in 2011. Construed” as one of the only women. Carrying those puns, Alyssa came out with her first book mostly on confidence, “Ms. Cute puns aside, there is truth to these issues even today.

Product Manager 105

Product Manager Product Management Management Management 105

Dragonboat

AUGUST 13, 2021

This is precisely why in 2011, PayPal brought on its first product operations professional for its Global Product and Experience organization. As product-led companies scale, misalignment, lack of visibility, dependency management, and communication overhead challenges rise exponentially.

Management 98

Management Management 98

Intercom, Inc.

MAY 14, 2018

7X: You’re 7 times more likely to win a deal if you respond to prospects in less than an hour versus responding in two hours ( HBR, 2011 ). Engagement. 1.5X: In-app messages are 1.5 times more likely to be opened as emails, and 6.7 times as likely to receive a response (Intercom). Conversion. Content marketing.

User Testing 223

User Testing Research Software Marketing Artificial Inteligence 223

The Product Coalition

AUGUST 17, 2022

Majchrzak, More, & Faraj, Transcending Knowledge Differences in Cross-Functional Teams , Organizational Science , 2011. Pinto & Pinto, Project Team Communication and Cross Functional Cooperation in New Program Development , Journal of Product Innovation Management , 1990.

User Testing 130

User Testing Research Software Product Research Market Research 130

bpma ProductHub

APRIL 30, 2017

Informed: Wake Up Wisdom for Women” in 2011. Represented” and “Ms. Construed” as one of the only women. Carrying those puns, Alyssa came out with her first book mostly on confidence, “Ms. Cute puns aside, there is truth to these issues even today.

Development 150

Development Product Manager Product Management Management 150

DevelopmentCorporate

SEPTEMBER 2, 2021

In 2011 Eric Reis popularized the MVP concept in his book The Lean Startup. The Minimal Viable Product (MVP) celebrates its 20th anniversary in 2021. The concept was introduced by Frank Robinson in 2001. Steve Blank expanded on it in 2005 with the Customer Development Methodology.

Agile 97

Agile Startups Books Technology 97

Intercom, Inc.

FEBRUARY 6, 2020

Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011. Last year Deloitte reported that the half-life of skills has fallen to five years, meaning the average person will need to retrain or reskill up to 10 times over the course of their working lives.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Business of Software Conference

JANUARY 27, 2020

His talk at Business of Software Conference 2011, where he opened the event, with his 90 minute talk on the Jobs Your Product Does , is often cited as one of the most important we’ve had the privilege of sharing – with our attendees and viewers around the world.

Entertainment 127

Entertainment Books Framework Events 127

The Product Coalition

JUNE 18, 2023

For instance, the EU’s General Data Protection Regulation (GDPR) was drafted in 2011 and became effective in 2016. This lack of public awareness may not pressure legislators to take immediate action. The process of developing a key regulation typically spans four to five years.

Artificial Inteligence 124

Artificial Inteligence User Testing Research Software Product Research 124

Mind the Product

SEPTEMBER 27, 2019

Design Systems, including Material Design , have been popular in the tech industry since around 2011, and provide designers and developers with a set of guidelines and components that govern how a product should feel. Research in the Beginning.

User Testing 135

User Testing Research Software Data Visualization Product Research 135

Mind the Product

OCTOBER 28, 2016

Its first version shipped in August 2011 and didn’t have the growth curve that the company had expected, according to Cross. Cross used the development of Messenger to illustrate the importance of a product meeting or exceeding expectations. Messenger is one of Facebook’s most successful products, used by over a billion people every month.

Construction 161

Construction Messaging Customer Experience Framework 161

The Product Coalition

DECEMBER 29, 2020

In 2011 about 2 billion people used the internet, which more than doubles to over 4 billion in 2018 What Does the Future Hold? Streaming sites rose in popularity, eclipsing traditional television and forcing Blockbuster to close ?? 2018: The number of global internet users surpassed half the population of the world.

Reporting Tools 179

Reporting Tools Product Manager Product Management User Testing 179

Intercom, Inc.

JULY 1, 2019

Here’s an example of Intercom, and how we changed this from 2011 through to today. In 2011, you had to paste this JavaScript into your product. The rest of the time, it’s usually better to reconsider. An example of how to make onboarding improvements. And we always obsessed about how could we get people to install code.

User Testing 223

User Testing Customer Experience Onboarding KPIs Magazine 223

Product Talk

MARCH 23, 2016

The Lean Startup came out in 2011. But if you work in product management, you should know that a fundamental shift has been happening in our field for years. And it’s time you start exploring that shift. That’s five years ago. Design thinking predates that by many years. As does user research and customer development.

Product Research 126

Product Research User Testing Customer Experience Startups 126

Dragonboat

AUGUST 14, 2021

This is precisely why in 2011, PayPal brought on its first product operations professional for its Global Product and Experience organization. As product-led companies scale, misalignment, lack of visibility, dependency management, and communication overhead challenges rise exponentially.

Management 89

Management Management 89

NextBigWhat

MAY 16, 2021

1) Zapier, founded in 2011 by CEO Wade Foster, lets you connect different web applications to perform certain actions without the need of a human (with automation). How Zapier growth hacked SEO. The strategies used to grow from 0-600K users in 3 years. 2) Strategy 1: Observe Customer Hangouts. Foster interacted in product forums.

Feedback Software 105

Feedback Software User Testing Customer Feedback Customer Experience 105

The Secret PM Handbook

JUNE 2, 2017

Copyright (c) 2011 J. Execs are typically much more interested in higher revenues and profits than they are in development and project management methodologies. Image credit. “Value” by J.Lightning. Lightning, Attribution-ShareAlike 2.0 Generic (CC BY-SA 2.0) .

Agile 150

Agile Customer Experience Marketing Article 150

Intercom, Inc.

JANUARY 16, 2020

Here are five quick takeaways: In 2011, Forbes Magazine called RealtimeBoard (Miro’s previous iteration) “a virtual whiteboard on steroids” We chatted to Andrey about this description to see if the shoe still fits today. Short on time? That’s where we come in and become helpful for those teams. Andrey: Absolutely.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Intercom, Inc.

OCTOBER 6, 2022

First, for those who don’t know me, I started this company in 2011 with Des, Ciaran Lee, and David Barrett, and ran it as CEO until 2020 when I decided to move to the chairman role and asked Karen to be CEO. Below is the email that Eoghan sent to the company after sharing the news with employees at All Hands.

Vision 118

Vision Customer Experience 118

Userpilot

NOVEMBER 17, 2021

started as BizTalk 360 in June 2011. ” It took another 18 months of hard work, but by June 2011, Saravana finally launched the first version of his product, BizTalk360. Fast-forward to 2011 – the blog had grown to 15,000 dedicated readers, bringing lots of online awareness to the newly-launched product.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

The Product Coalition

MARCH 15, 2021

The library was firstly used in the Facebook news feed in 2011, then in Instagram in 2012, and in 2013 the code was opened for everyone. They are not the latest trends in front end development, but really appreciated technologies. React React is made by a Facebook developer Jordan Walke. At Purrweb we also code on React.

Development 187

Development Data Visualization Framework Technology 187

The Product Coalition

FEBRUARY 1, 2022

The game “Glitch” was the first product launched in 2011. A feature should also be cut, when the cost of maintaining or growing it would outbalance the potential value for the business. A great example is Tiny Spec, a former gaming company.

Weak Development Team 141

Weak Development Team Technical Review Workshop Customer Feedback 141