Intercom, Inc.

FEBRUARY 6, 2020

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. When Eren Bali founded Udemy in 2010, he had a vision for what the marketplace would be: a place where anyone could teach and learn anything. Turning a sales objection into a unique differentiator.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Mind the Product

MAY 15, 2019

From humble beginnings with 25 people in the back room of a pub in London in May 2010 looking for a group therapy session, the ProductTank meetups have grown to over 180 cities with hundreds of thousands of people signed up. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Product Research 124

Product Research Entertainment Startups Education 124

Mind the Product

DECEMBER 4, 2018

Netflix’s Friends (Born 2004, died 2010). I often highlight that half of Netflix’s high-level product strategies fail in order to help product leaders to understand how hard it is to launch and grow startups. 2010: The end of Netflix Friends. You can trace these failures back to many of the themes above, too.

User Testing 151

User Testing Customer Experience Strategy Product Research 151

The Product Guy

DECEMBER 15, 2019

Established in 2010, TPMAS are awarded annually and saw hundreds of nominations across our 7 categories. He co-founded a Machine Learning technology startup and served as CPO / VP of Product at intu plc (FTSE 100), Selligent Marketing Cloud, Epica.ai Join me in congratulating this year’s winners! Jenna Gaudio. ?Jenna

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

Intercom, Inc.

JUNE 16, 2020

In 2010, leading management thinker Roger Martin declared we’re entering the age of “customer capitalism.” Take Slack – this one-time gaming startup has grown from a new way of working into the way of working and is now worth over $20 billion. The era of customer capitalism. Behind their growth?

Customer Experience 237

Customer Experience User Testing Reporting Tools Customer Feedback 237

Intercom, Inc.

OCTOBER 8, 2020

She was Trello ’s very first sales hire in 2010, built the company’s sales and account management teams, and was instrumental in scaling its business from 5 million to 25 million users within two years. But if anyone knows how to walk this tightrope and make it to the other side, it’s Kristen Habacht.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Mind the Product

DECEMBER 12, 2019

I help startups with a proof of concept to scale, through strong leadership, management, and strategic thinking skills. Just-formed startup vs Scaling startup vs Large company. In 2010 I debated two job offers: one was a CPO position and the other was a startup CEO role. Describe Your Product.

User Testing 112

User Testing Feedback Software Entertainment Product Research 112

Intercom, Inc.

AUGUST 26, 2021

Join us as we recall the initial aha moment, the early startup missteps, and the major milestones that have marked our first 10 years. “I just remember the intensity of actually trying to deliver a startup. ”There’s some sense of that in how you start a startup. A collection of our homepages over the years.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

The Product Guy

JANUARY 10, 2018

Then, when I began using Lean Startup techniques in my role in 2012, Chris encouraged me to start a class on Skillshare to teach others. After learning more about my domain, I became influenced by adjacent areas like Agile, Lean, Lean UX, and Lean Startup. He inspired me to try new things and learn as much as I could. More to Come.

Product Management 104

Product Management Product Manager Management Management 104

The Product Coalition

DECEMBER 29, 2020

The Agile Manifesto was launched Product Management in the 2010s By 2010, the Product Management community was going from strength to strength, and expanding all over the world. Some have already pledged a complete shift to remote-first, and it’s something that many new startups will consider as a cost-cutting effort.

Reporting Tools 178

Reporting Tools Product Management Product Manager User Testing 178

The Product Guy

APRIL 2, 2018

I love the way he promotes Product Management, but I also love the idea of his job- helping startups with their products. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group. . > Whose shoes would you like to walk in for a day? I would love to spend a day in Ken Norton’s shoes.

Product Management 98

Product Management Product Manager Management Management 98

Userpilot

MARCH 7, 2024

So I talked to several female leaders in SaaS – about their experience with breaking into leadership positions in tech startups – what challenges they’ve faced, and how they managed to overcome them. Sima Banijamali : “I started in tech in 2009, and in 2010 I moved to Sweden from Iran and started studying. Melissa : “I did.

Technical Review 102

Technical Review CTO Coach Startups Feedback Software 102

Intercom, Inc.

MAY 10, 2018

Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. I’ve known Marc and Ben for a long time, and they originally seed-funded a startup of mine many years ago. Why you need a mechanism for free acquisition.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

The Product Coalition

APRIL 7, 2021

The company has collaborated with startups, small businesses, medium-sized ventures and global names like Google, Huawei, Bolt, MyTaxi, Pipedrive, ZoomEngage, Atlassian, and Codio. Fireart ranks as the leader among Top Mobile App Development Companies for Startups on MobileAppDaily on a global scale. sk and Bia?ystok.

Research Software 115

Research Software Feedback Software Artificial Inteligence User Testing 115

Mind the Product

MARCH 11, 2020

It’s fascinating to me to be in a startup working with some of the largest companies in the world. However, when I finished my PhD in 2010, there were no academic jobs so I moved to Silicon Valley and eventually became a computational linguist at Microsoft. They’re smart and highly motivated to learn and to serve our customers.

Research Software 106

Research Software B2C Artificial Inteligence Customer Experience 106

Mind the Product

SEPTEMBER 12, 2018

In 2010 Google announced it would prioritize mobile ahead of desktop when developing new products. As a startup on a tight budget we had three key requirements for our development process: Build cheaply – We didn’t know how many release cycles it would take to reach product/market fit. The Company.

Analytic Tools 125

Analytic Tools Feedback Software User Testing Product Research 125

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Take a look at the image below of Instagram in 2010. Just one year later, there have been almost 9,000 of them. Lesson 2: Assess if ML is the Best way to Solve the Problem.

Artificial Inteligence 190

Artificial Inteligence Data Visualization Product Research Reporting Tools 190

The Product Coalition

OCTOBER 19, 2020

By 2010, the company had shuttered all of its stores (except this one you can rent on airbnb). We’re in a highly competitive space that is ripe for disruption, with dozens of startups looking to take our place as the industry leader. What went wrong? How did Blockbuster go belly up in less than a decade?

Technical Review 166

Technical Review Analytic Tools Research Software Development Team Review 166

Userpilot

FEBRUARY 18, 2021

The term “growth hacking” was coined by Sean Ellis in 2010 after he used this strategy to ignite unstoppable growth for Dropbox, LogMeIn, and other successful startups. Naturally, different startups have different OMTMs. One such tool that growth hackers actively use is the AAARRR framework. The bottom line.

Customer Experience 110

Customer Experience User Testing Customer Feedback Weak Development Team 110

The Accidental Product Manager

FEBRUARY 7, 2022

From 2010 to 2015, the 10 largest prestige brands dropped in their market share to 40% from 46%. The product managers at True Botanicals are also using common startup strategies to connect with customers. The product managers at new startup firms are searching for ways to break into this market.

Branding 123

Branding Product Management Product Manager Reporting Tools 123

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. MVPs Save Time And Money In 2022, the Protonn business startup platform closed after 6 months of operation.

User Testing 131

User Testing Feedback Software Product Research Research Software 131

freshtrax

AUGUST 3, 2021

Gender gap in various industries has been a topic of discussion with there being a huge gap in the percentage of women who are startup entrepreneurs. This is especially true in Japan, where the gender gap in the startup community is even wider than the U.S. The startup world is completely male dominated. tomochinski.

Research Software 98

Research Software Startups Consulting Education 98

Intercom, Inc.

MAY 1, 2018

This was around 2010. The biggest thing I find myself beating into the heads of either startups who I chat with or new folks who start at Intercom is this idea that if you’re doing things right, you’re going to ship a lot. We developed all these tips and tricks that would help us optimize what happens when they land.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Intercom, Inc.

SEPTEMBER 15, 2021

And that’s why he co-wrote Play Bigger: How Rebels and Innovators Create New Categories and Dominate Markets with startup advisors Al Ramadan, Dave Peterson, and Christopher Lochhead. The three of them had this firm called Play Bigger and were advising startups. and the Making of IBM , and The Two-Second Advantage.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. As you go from a startup to scaling up, people pull away. And that’s a spectrum.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Intercom, Inc.

JUNE 7, 2018

Adam: “Growth hacking” is a term you coined in 2010, but since then a lot of alternative definitions have sprung up. Sean: I came up with the phrase because I thought startups had no choice but to be super focused on growth. I thought startups had no choice but to be super focused on growth.

Onboarding KPIs 196

Onboarding KPIs User Testing Customer Experience Weak Development Team 196

Mixpanel

MAY 17, 2021

We sat down with the angel investor, startup founder, and business author to get his valuable thoughts on what it takes to hit the road to SaaS success in today’s changing world, including how to land on the best company metrics to watch at various growth stages and how to lean on your company story before you’ve got anything to measure.

Analytic Tools 122

Analytic Tools User Testing Data Visualization Reporting Tools 122

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 Tim: I was hired in 2010, when Facebook was what I like to call a “teenage company”. million apiece.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Andrew Chen

JANUARY 9, 2020

Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. Why startups are hard – the math of venture capital tells the story. Why startups are hard – the math of venture capital tells the story. Is your startup idea already taken?

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. Hint: it starts with user feedback.

User Testing 88

User Testing Feedback Software Research Software Product Marketing 88

Melissa Perri

MAY 5, 2016

A Successful Start I learned about Minimum Viable Products like 99% of other Product Managers - through The Lean Startup by Eric Ries. Someone picked up The Lean Startup , had their mind blown, and said “We should do that here!” In the beginning, we talked about this concept as something to validate startup ideas.

User Testing 120

User Testing Feedback Software Customer Experience Research Software 120

Product Innovation Educators

FEBRUARY 18, 2019

What companies, both big and small, established and startup, can do to avoid disruption is the topic of this discussion. I visited my first startup in 2010 and visited Mark Zuckerberg and other executives at Facebook. 9:22] What are some of the ways that startups decouple the customer value chain?

User Testing 70

User Testing Customer Experience Research Software Product Research 70

The Accidental Product Manager

NOVEMBER 26, 2018

As is the case with every startup, just a short time ago Paytm didn’t even exist. Paytm was launched in India in 2010. One of the biggest challenges is that they are not the only Indian startup that is trying to attract customers to use their online payment system. Paytm is a brand new company – it was started in 2010.

Government 73

Government Product Management Product Manager Banking 73

The Product Coalition

FEBRUARY 27, 2021

It has partnered with startups and big names like Google, Rolls Royce, Zoom, Bolt, Pipedrive, MyTaxi, Atlassian, Codio and many others. The company creates beautiful and functional web and mobile experiences for startups and large brands like Santander Bank, Hilton, Unilever, Orange, Microsoft, Unicef, Pepsico, and others.

Research Software 89

Research Software Analytic Tools UX User Testing 89

freshtrax

AUGUST 6, 2019

From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. btrax has organized multiple startup events since 2010 including Japan Night and Asian Night to foster entrepreneurs from overseas.

User Testing 81

User Testing Customer Experience Naming Vision 81

Intercom, Inc.

AUGUST 19, 2021

But alas, as startups scale, as more people join and those people turn into teams, which then turn into teams of teams and into orgs, you’re adding a lot of complexity to the mix. If you’re short on time, here are a few quick takeaways: As a startup grows, things like more teams, processes, and cross-collaboration are unavoidable.

Reporting Tools 178

Reporting Tools Technical Advisors Feedback Software Data Visualization 178

Intercom, Inc.

OCTOBER 29, 2020

And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work. Our best customers at the time were Silicon Valley startups, and the reason they were the best was that the dollar was significantly out-performing the euro. Karen: That’s a good value prop.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209