Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 I don’t believe any of that, in large part because I have to develop software for this stuff. million apiece.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

APRIL 22, 2019

Rick : Guru was born out of a pain I personally lived at my last startup, Boomi, which I started back in 2000. Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010. Kaitlyn : As you mentioned, this is your second startup journey. How did you all get to product-market fit

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Department of Product

SEPTEMBER 28, 2023

Knowledge Series #8: Webhooks explained – the difference between webhooks and APIs (Department of Product) Process – What makes fast product and engineering teams fast? What are the traits of fast, productive software engineering teams? ’ and ‘Does backlog size matter?’

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Intercom, Inc.

DECEMBER 21, 2021

Speed is every startup’s biggest competitive advantage. A few years later, joined a startup. And we need to find a way to acknowledge these folks, and so I talk to Rick Boone, Senior Software Engineer and Strategic Advisor to the Vice President of Infrastructure Engineering at Uber, who’s a great example of this.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Gainsight

JULY 11, 2023

The Beginning In 2010, seeds were planted for what would become Northpass. That winter, I got to work building a startup company and a startup family. We’ve built a fantastic culture on our core values, won NJ’s Best Place to Work four years running, and became a sought-out destination for aspiring software engineers in Poland.

Education 40

Education Vision Customer Experience Differentiation 40

Business of Software Conference

OCTOBER 3, 2019

It was refreshing because the content wasn’t about the typical Silicon Valley startups that try to grow super big. It eventually became a goal to speak at Business of Software. And I did it in 2010. This conference serves a great purpose to give a home to a more mature, understated-but-enormous part of the software industry.

Weak Development Team 40

Weak Development Team Engineering User Testing Positioning 40

Business of Software Conference

OCTOBER 3, 2019

It was refreshing because the content wasn’t about the typical Silicon Valley startups that try to grow super big. It eventually became a goal to speak at Business of Software. And I did it in 2010. This conference serves a great purpose to give a home to a more mature, understated-but-enormous part of the software industry.

Weak Development Team 40

Weak Development Team Engineering User Testing Positioning 40