Gainsight

JULY 11, 2023

The Beginning In 2010, seeds were planted for what would become Northpass. A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. And after meeting Gainsight’s leadership team, it was clear that our companies shared many of the same values.

Education 40

Education Vision Customer Experience Differentiation 40

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio: Product Management

NOVEMBER 24, 2020

Aplana is a privately held software development company that has been on the market for 20 years. Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . Wandr studio. Echo & Co. Design First.

Product Research 116

Product Research Research Software Software Review Technical Review 116

Intercom, Inc.

APRIL 22, 2019

Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010. How did you all get to product-market fit ? Rick : I heard a great analogy that when you’re in pre-product-market fit, you can feel like you’re in a desert. What has it been like the second time around?

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 I don’t believe any of that, in large part because I have to develop software for this stuff. million apiece.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. DC : Yeah an engineer, software engineer and then yes. ML : Describe David Cancel. DC : In 30 seconds? ML : Fantastic. What was the first company?

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52