What’s next for marketplace startups? Reinventing the $10 trillion service economy, that’s what.
Andrew Chen
NOVEMBER 26, 2018
The customer experience of a service is often subjective, making traditional marketplace features like reviews, recommendations, and personalization more difficult to implement. You find something you want, but everything else – trust/reviews/payments/etc – that’s all up to you! The “Uber for X” Era (2009-).
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