Intercom, Inc.

SEPTEMBER 30, 2021

In a heartfelt testimony, Rebecca recalls how her little brother came down with a rare autoimmune brain disorder back in 2008. According to the National Research Council and Institute of Medicine, one in five children has a mental, emotional, or behavioral disorder, and about 80 percent of them do not receive the mental health care they need.

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Research Software Feedback Software Artificial Inteligence Data Visualization 223

The Product Coalition

SEPTEMBER 15, 2019

The rumour mill is always whirring about what our devices are listening to, data security has become a very real public concern, and Google have specialists (Design Ethicists) to make sure users are protected from manipulation. If a company is going to be truly customer-focused, then ethics start to play a more vital role.

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The Product Coalition

APRIL 6, 2020

There’s much uncertainty, but it’s likely that for a number of years markets will cool down, investments will dry up, customers will clamp down on spendings, and lots of people will be unemployed. For most companies it’s bad news?—?the Facebook emerged stronger from the 2008 recession. Then we can follow with ideas?—?how

Customer Experience 78

Customer Experience Development Team Review Systems Review Workshop 78

Product Solving

AUGUST 26, 2020

Subscribe now The main goal you have in building a product is to reduce friction from a process/problem your users currently experience. Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. Whatever your users interface with to use your product falls into this category.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. Diving into customer research.

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User Testing Research Software Customer Experience Analytic Tools 138

Business of Software Conference

FEBRUARY 16, 2021

But back, but yeah, I mean, back-to-back in like 2007-2008 timeframe, I actually acquired a small ad network. So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business.

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Feedback Software Weak Development Team Customer Communications Customer Experience 59

Business of Software Conference

JANUARY 28, 2019

He’ll be talking about how to scale and onboard sales teams effectively. I appreciate it’s an egotistical thing to put a picture of yourself and I wouldn’t normally do it but that youth up there is me back in 2008 and right here my first BoS conference. We got the team together and went to work on it.

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Business of Software Conference

OCTOBER 3, 2019

And I think that’s because there are less people taking the risk; it’s different than it was in 2008 because there was this opportunity to capture new markets and a lot of opportunity for venture-backed startups to be acquired by Apple, Facebook, Yahoo, Microsoft, etc. Do you find all these sessions are applicable to you and your team?

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Business of Software Conference

OCTOBER 3, 2019

And I think that’s because there are less people taking the risk; it’s different than it was in 2008 because there was this opportunity to capture new markets and a lot of opportunity for venture-backed startups to be acquired by Apple, Facebook, Yahoo, Microsoft, etc. Do you find all these sessions are applicable to you and your team?

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Weak Development Team Engineering User Testing Positioning 40

The Product Coalition

OCTOBER 4, 2019

Many product people know that rushed development can kill the final release. In this case, negotiations between Atari and Universal Pictures/Steven Spielberg over the rights to the film were only completed in July 1982, leaving only 5 and a half weeks for development in the push to release the game in time for Christmas.

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User Testing Product Research Product Management Product Manager 62

Business of Software Conference

JANUARY 6, 2020

spring and when things are going bad it’s an AI winter. I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI. If you’re a customer service leader do you know what that means? And right now we’re in an A.I.

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Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Tyner Blain

AUGUST 28, 2023

Knowing a good structure is necessary, but you also need to avoid filling the good template with bad content. ” “Because each shoe is made to perfectly fit each foot – right for right, and left for left.” It isn’t obvious to many people that too much of a good thing is in fact a bad thing.

Research Software 52

Research Software Weak Development Team User Testing Systems Review 52

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

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User Testing Data Visualization Customer Experience Weak Development Team 170

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

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Research Software Weak Development Team Development CTO Coach 60

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. In her time at Slack, she took the company from 500K daily active users to 5M daily active users. Merci Grace. You can follow Merci on Twitter here.

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Fractional VPE Feedback Software User Testing Data Visualization 8

Product Talk

SEPTEMBER 13, 2017

As usual, the Mind the Product team hosted a phenomenal event. Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017. I’ve been developing a visual critical thinking tool that I want to share with you today. I looked to the rest of the team for help.

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Product Research Research Software User Testing Data Visualization 211

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

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Reporting Tools Analytic Tools Customer Experience Technical Review 160

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS.

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Analytic Tools Feedback Software Research Software Data Visualization 108

Business of Software Conference

JULY 26, 2016

Mikey Trafton: How To Manage Your Badass Team. Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? Shawn Anderson & Shane Corellian: Alternative Marketing, or “Oops I Did A Marketing” Ayat Shukairy: Why “Customer First” Fails & What To Do About It.

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Weak Development Team Data Visualization Customer Feedback User Testing 70

Business of Software Conference

SEPTEMBER 3, 2019

So, let’s zoom down into that flatline and we see that 2007, 2008 – in 2008 we actually did forty-five thousand dollars in sales which is kind of cool because we did 10,000 in 2007 so I said ‘Hey we’ve quintupled our sales.’ Our customers are not only ad blind, they overtly avoid any ads.

Marketing 40

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The Product Coalition

NOVEMBER 1, 2020

I would develop a voice interface for the computer” , I said proudly. You have to understand, it was early 2008. it probably wasn’t such a bad one. This often promotes the discussion and helps align the team towards one of the sides?—?either My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

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Product Research Research Software Weak Development Team User Testing 89

Business of Software Conference

MARCH 11, 2020

Currently, he’s co-founder and CEO of Drift, a startup that’s making it easier for businesses to talk to their customers. DC : Drift basically helps B2B businesses connect with the customers that are interested in buying now that are on their website. David Cancel is a 5x founder and 2x CEO with four successful exits to date.

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CTO Coach Weak Development Team User Testing Customer Experience 52