2006 Research Software Technical Review 
Intercom, Inc.
FEBRUARY 26, 2018
The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.
Userpilot
JULY 23, 2024
Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process. Still, you may be unsure where to begin.
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Mind the Product
AUGUST 19, 2019
But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place. An ML system would probably catch more mistakes but would be far more expensive to build. It’s actually a great way to think about a zero state for your product.
Intercom, Inc.
OCTOBER 29, 2020
I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Stanford was actually the only business school that I applied to because I specifically wanted to move out to the Bay Area and move into tech full-time.
Intercom, Inc.
JULY 11, 2019
Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. We coined the term way back in 2006 when we founded the company, and a lot of our story, historically speaking, has been around marketing. Source: HubSpot Research.
The Product Coalition
MAY 9, 2020
If you don’t do your research, and understand how your product fits into the market (see what we did there?) The Amazon Fire Phone (2014) In the early to mid-2010s, it seemed like Amazon really were on fire with their tech offering. Reviews were brutal, causing the company to lose a speculated $170 million. So let’s dive in.
Product Innovation Educators
JULY 29, 2024
His early research involved a simple but powerful method: asking customers to compare products. Ulwick introduced the opportunity algorithm in a 2002 Harvard Business Review article. A key principle of ODI is keeping customers focused on their problems, not potential solutions. “What makes Product A better than Product B?”
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