2006 Research Software Startups 
Intercom, Inc.
FEBRUARY 26, 2018
The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.
Intercom, Inc.
OCTOBER 29, 2020
I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work.
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Mind the Product
AUGUST 19, 2019
According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place.
Intercom, Inc.
JULY 11, 2019
You might say it’s one of the strongest advantages a startup has. Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Source: HubSpot Research. Speak the customer’s language. That was really the beginning of our story.
Lenny Rachitsky
MARCH 3, 2024
Boz joined Facebook in 2006 as their approximately 10th engineer, and in his 18-year tenure he built the original News Feed, Messenger, and Groups, as well as many early anti-abuse and infrastructure systems. While Boz celebrates startup culture, he also acknowledges its challenges.
UX Planet
JANUARY 16, 2024
For startups and product owners, the stakes are high, and the path is treacherous. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want.
Product Talk
FEBRUARY 8, 2017
Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Lean Startup: Eric Ries [9:49]. Putting Discovery Practices Into Context: The Opportunity Solution Tree [21:32].
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