Intercom, Inc.

SEPTEMBER 22, 2020

Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention.

Inbound 211

Inbound Outbound Customer Experience Reporting Tools 211

The Product Coalition

DECEMBER 11, 2023

So we got to talking about a software product we had collaborated on in the past. Founded in 2006 with a unique social mission: for every pair of shoes sold, they would donate a pair to a child in need, an initiative they called “One for One.” Let’s look first at Expensify, a business software company. And I swear it’s not.

Roadmap 143

Roadmap Healthcare Reporting Tools Software Review 143

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Product Management Unpacked

AUGUST 8, 2018

Finally, the product management software organization Pendo in their State of Leadership report states that 44.7% of product managers report to the CMO (the most), while 6.7% report to ‘Product’ (the least). Let’s first start with some background. It’s basically powerless. Bad for the company. Yes, I have seen this.

User Testing 101

User Testing Product Management Product Manager Reporting Tools 101

BrainMates

OCTOBER 10, 2019

One common ‘solution’ is for a single person to perform multiple roles. The first challenge in differentiating the role of Project Manager or a Product Manager is that (as well as having the same initials) they sound a lot alike. PROJECT : A project is a temporary endeavour undertaken to create a unique product, service, or result [1].

Product Management 75

Product Management Product Manager Management Management 75

Product Talk

FEBRUARY 8, 2017

Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. Putting Discovery Practices Into Context: The Opportunity Solution Tree [21:32]. OKRs and Design Sprints [12:12]. Anders Ericsson.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100