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Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

If 2020 taught us anything, it’s that a passive attitude towards non-discrimination isn’t enough. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And I met my husband, Eric, out here.

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Building What Customers Need: The Ultimate Recipe

The Product Coalition

A few days back, I was chatting with a product manager at one of the biggest software companies of our time. In one such instance, recalls the product manager of the social media company, the internal users of his product came up to him and said they wanted to use machine learning for automating some part of manual activity.