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The key customer experience metrics to gauge CX success 

Alchemer Mobile

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. This applies to product development, marketing strategies, and customer service enhancements. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

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The Key Customer Experience Metrics to Guage CX Success 

Alchemer Mobile

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. This applies to product development, marketing strategies, and customer service enhancements. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

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A Practitioner's Guide to Net Promoter Score (NPS)

Sachin Rekhi

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. Analysis Team. The Origin of NPS.

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Who is Nir Eyal: Background, Books, Newsletter, and More

Userpilot

Since 2003, he has co-founded and successfully sold two technology companies , Sunshine Business Development, LLC and AdNectar, Inc. Included in the top 5 best personal development books of the year by Audible. How did Nir Eyal begin his career? Included in the top 20 best business and leadership books of the year by Amazon.

Books 97
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Where Do We Find Joy?

Mironov Consulting

I’ve coached scores of product leaders over the last few decades, and mentored hundreds of product managers… initial conversations are typically around how to get things done; how to understand and work complex organizations; ways to structure teams and boost collaboration; processes for improving the odds of building winning products. 

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Top App Development Agencies 2018–2019

The Product Coalition

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

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Behind Every Great Product

svpg

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.