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The key customer experience metrics to gauge CX success 

Alchemer Mobile

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

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The Key Customer Experience Metrics to Guage CX Success 

Alchemer Mobile

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

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What Lifecycle or Agile Approach Fits Your Context? Part 5, Origins of Agile Approaches

Johanna Rothman

The original signatories of the Manifesto for Agile Software Development wanted to solve these specific problems: How can we: Bring more adaptability to software development? Build and maintain a clean code base to enable fast releases. Jim Highsmith published Adaptive Software Development in 1999.

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Top 10 FinTech Software Development Companies 2019

The Product Coalition

The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. These companies will help you build a user-friendly software that allows you to manage your financial activity efficiently. The financial industry is not an exception.

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Using Net Promoter Score (NPS) for Measuring Your Product/Market Fit

The Product Coalition

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. The NPS score is essentially an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.

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COVID-19: Business Continuity Beyond Working From Home

Modus Create

Risk Management: As a remote-first company, our systems, processes, and policies enable working from home at a global scale, with high productivity. Liquidity: The economic downturn of capital markets combined with a reduction in production due to limited inventories and production slow down impact businesses’ access to credit.

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A Better Problem Statement Template

Tyner Blain

In 2003, Managing Software Requirements: A Use Case Approach by Leffingwell and Widrig (p.101) A Short Walk Through Problem Statement History As far as I can tell, the problem statement as artifact goes back to 2002’s Use Case Modeling by Bittner and Spence (p.69). 101) introduced a slightly different syntax.