2003 Positioning Software Review 
Userpilot
JANUARY 17, 2022
Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!
Userpilot
SEPTEMBER 24, 2020
So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. What to Look For in NPS Tools & Best NPS Software. Some of the cheaper NPS software out there forces you to compromise on customization for a lower price.
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Userpilot
OCTOBER 5, 2024
Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. A positive score (above 0) is generally considered good, while a score of +50 is considered excellent. making it tricky to decide whether your score is positive or negative. How is NPS measured?
bpma ProductHub
APRIL 30, 2017
It’s the expectation of a positive outcome”. But how do you develop the confidence required to lead a team of stakeholders to a positive outcome? She summarized her frameworks through her first book, “Software Product Management Essentials”, first out in 2003.
Userpilot
APRIL 27, 2023
In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Reach out to promoters for online reviews to boost your social proof.
bpma ProductHub
JANUARY 3, 2017
Product Management was still figuring out if it’s a necessary discipline in software companies. She summarized her frameworks through her first book, “Software Product Management Essentials”, first out in 2003. Up Your Game,” she walks through real-life examples and tips to think more confidently.
Userpilot
MARCH 23, 2022
Reach out to promoters to ask for reviews or recommendations. NPS is a type of user survey developed in 2003 by Bain & Company. Most NPS surveys have one question only: “On a scale of 0-10, how likely are you to recommend software ABC to a friend or colleague?”. All without coding or using CSS.
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