Mind the Product

OCTOBER 8, 2019

We had so much positive feedback after World Product Day that we asked Liam to present his talk again so we could live-stream it to ProductTanks in Sydney and Melbourne. You can watch the video here: Takeaways From the Talk. The program’s effectiveness was measured against growth in digital exports. Product Management Needs to Mature.

Research Software 104

Research Software Feedback Software User Testing Leadership 104

Mind the Product

DECEMBER 2, 2016

In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. Positioning issues. In doing this Ford opened the door to competitors like GM, who started to make cars for “every purse and purpose”. Otherwise why don’t customers know this already?

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

Userpilot

JANUARY 22, 2020

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Generally speaking, a positive NPS or NPS above 0 is considered “good” Anything above 30 would be considered excellent. That was 17 years ago, back in 2003. How to measure NPS. How to analyze NPS. How to use NPS. How to improve NPS.

Analytic Tools 110

Analytic Tools Feedback Software Research Software Data Visualization 110

Gainsight

NOVEMBER 8, 2018

It’s often taken for granted (even among long-time Customer Experience (CX) professionals) that Net Promoter Score (NPS) survey results correlate positively to retention. And it’s in common scenarios like those that a positive NPS viewed in a silo can be incredibly misleading. The company undergoes a merger or acquisition.

Data Visualization 63

Data Visualization Product Research Research Software Customer Experience 63

eG Innovations

MARCH 5, 2021

We started with Citrix technologies in 2003. Because of the breadth of technologies we monitor , eG Innovations is uniquely positioned to provide end-to-end visibility covering as much of the stack as an administrator wants. Over the last 5 years, I’ve focused on cloud technologies and containerized environments.

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

The Accidental Product Manager

OCTOBER 1, 2018

In order to provide their customers with content for the iPhones and iPads, Apple created the iTunes digital store way back in 2003. As a product manager, who wouldn’t want to have a dominate position in the market that we are competing in? I’m pretty sure that we all know about Apple and their popular iPhones and iPads.

Marketing 72

Marketing Product Manager Product Management Entertainment 72

Mironov Consulting

SEPTEMBER 23, 2024

  Likewise quality issues and late-to-market and misconfigured development team and sloppy positioning and missing SKUs and understaffed support.  My Best Joy Model for Product is Parenting In one of my earliest posts (2003’s Parenting and the Art of Product Management ), I compared this to raising children.

Weak Development Team 59

Weak Development Team Technical Review User Testing Customer Experience 59

The Product Coalition

APRIL 10, 2018

The Trends and Benchmarks in Product Management Report states that most PMs are only 3–5 years in their present positions even if they have around 10–20 years work experience. Gallup polls since 2003 have consistently shown that dissatisfaction at work runs from 70–90% when polled in Western Europe and North America.

Reporting Tools 60

Reporting Tools Technical Review Systems Review Leadership 60

Userpilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. This is really powerful because you can begin to build solutions to user problems once you understand WHY they react negatively or positively to a feature or experience.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Software Review 81

Userpilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. A positive score (above 0) is generally considered good, while a score of +50 is considered excellent. making it tricky to decide whether your score is positive or negative.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Customer Feedback 59

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. How do they position themselves? What is an APMM? Read up on marketing in the space. Who are their competitors?

Product Marketing 52

Product Marketing Marketing Weak Development Team Customer Feedback 52

Johanna Rothman

APRIL 4, 2022

When I started to blog in 2003, I used Blogger. I'm still not positive what the problem is.). I hand-crafted the HTML, possibly in PageMill or whatever we used for our sites back then. There were several versions of easy-to-use HTML site builders. I'm sure I used most of them.). In 2006 or 2007, a little too late, I moved to WordPress.

Feedback Software 59

Feedback Software Technical Review Blog Technology 59

Userpilot

MARCH 23, 2022

NPS is a type of user survey developed in 2003 by Bain & Company. When you measure NPS regularly, you’ll be more positioned to prevent customer churn in real-time because you’ll see customer frustrations quickly. Take note of both the positive trends (from promoters) and negative trends (from detractors ).

Product Research 83

Product Research Feedback Software Analytic Tools Research Software 83

PMLesson's Ace the PM Interview

JULY 8, 2019

In 2003 while at AOL we developed something called Match Chat. Curiosity, positivity, intelligence. In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go. I prefer to start building before relying and poring over too much data, and then iterate as the product develops.

Weak Development Team 53

Weak Development Team Feedback Software Customer Experience Data Visualization 53

Userpilot

DECEMBER 15, 2022

Net Promoter Score was developed by Fred Reichheld at Bain & Company in 2003 after analyzing how traditional customer satisfaction surveys correlate with consumer behavior. NPS results between 0-30 are in the middle ground – Your customer experience is positive, with more satisfied customers than unsatisfied ones.

Feedback Software 82

Feedback Software Analytic Tools Research Software Data Visualization 82

svpg

SEPTEMBER 30, 2016

Back in 2003, a full four years before the debut of the iPhone, a young product manager at the BBC, Alex Pressland, had just finished leading a product effort that enabled the BBC to be one of the first media companies in the world to syndicate content. It’s also clearly not a project manager.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Gainsight

APRIL 18, 2022

Through the use of its self-service, visual analytics platform, Tableau has been aiding both organizations and individuals to make better, faster, and data-driven decisions with its advanced analytics capabilities since 2003. Rephrasing facts positively allows you to use data while partnering it with a narrative that you can control. .

Data Visualization 52

Data Visualization Technical Advisors Customer Experience Analytic Tools 52

Userpilot

JANUARY 17, 2022

NPS , which stands for Net Promoter Score, is a term trademarked by Bain & Company in 2003. They have a positive impact on your business via referrals. Get a Userpilot Demo and learn more. What is an NPS Survey? It’s essentially a survey based on a 0-10 scale made to gauge customer loyalty to a product or service.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Software Review 90

Userpilot

JANUARY 8, 2021

The good news: having a positive NPS score (0-30) means you are on the right track. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Then you can see what topics and features are contributing the most negatively and positively to your NPS score. Source: Userpilot.

Analytic Tools 64

Analytic Tools Feedback Software Data Visualization Weak Development Team 64

PMLesson's Ace the PM Interview

JULY 8, 2019

In 2003 while at AOL we developed something called Match Chat. Curiosity, positivity, intelligence. In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go. I prefer to start building before relying and poring over too much data, and then iterate as the product develops.

Weak Development Team 40

Weak Development Team Feedback Software Customer Experience Data Visualization 40

Modus Create

MARCH 16, 2020

Companies that provide a good employee experience will be much better positioned to manage impacts to strategic functions, even if increased absenteeism may be a side effect. For reference, online shopping and online time both increased in China during the Wuhan crisis, just as it did during the 2003 SARS crisis.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

PMLesson's Ace the PM Interview

AUGUST 8, 2022

" - Sample Answer 3 "What really attracts me to Google is the company's focus on making a positive impact in the world. Gayglers: Founded in 2003, Gayglers was Google's first-ever Employee Resource Group. The chance to work with such a diverse group of people from all over the world is really appealing to me."

Technical Review 52

Technical Review Data Visualization Engineering Naming 52

UX Studio

JUNE 30, 2023

Their branding services include creating brand strategy, positioning, and product naming, among others. Managing expectations transparently is also a positive trait of theirs. 3 – Propane Agency About the Agency 3 passionate individuals founded Propane in 2003. Baunfire promotes a collaborative and innovative environment.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JUNE 16, 2021

It’s not enough to understand if the user had a positive experience or not. Two-question NPS micro-survey template Net Promoter Score (NPS) surveys were first devised in 2003. If you want to improve retention, you need to understand the why too. Let’s go over some examples.

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Userpilot

APRIL 27, 2023

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Your NPS metric will be negative when you have more detractors than promoters and positive when the opposite is true. Use NPS to drive positive word-of-mouth Of course, NPS isn’t all about the detractors. Create NPS surveys with Userpilot!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Mind the Product

MARCH 7, 2017

Third culture kids and the consequences of international sojourns on authoritarianism, acculturative balance, and positive affect ; Bill E. Bleier; University of Missouri—Columbia, Journal of Counseling Psychology, 2003, Vol. Peterson, Laila T. Plamondon / Journal of Research in Personality, 2009. Meghan Davidson, Oksana F. 2, 221–234.

Weak Development Team 159

Weak Development Team Product Manager Product Management Management 159

Userpilot

MAY 17, 2022

This opinion could be positive or negative. Customer feedback can either be positive or negative , and both are important as they’ll enable you to assess your product properly. NPS is a customer feedback strategy developed in 2003. You will often get positive feedback from satisfied customers.

Product Research 78

Product Research Feedback Loop Feedback Software User Testing 78

The Product Coalition

FEBRUARY 5, 2019

But, in her road to this position, she has actually spent substantial time in some of the top tech companies: beginning as an MBA Intern at Apple, she became Senior Partner Technology Manager at Google and Director of Product at Twitter. He is also very interested in the future of automation for marketers and overall product practitioners.

Research Software 61

Research Software Analytic Tools User Testing Data Visualization 61

UX Studio

APRIL 6, 2023

2 – Parachute Design Canada-based boutique web designing company specializing in website design, SEO, custom logo design, and branding since 2003. Parachute Design is a website design company, founded by Jay Eckert in 2003.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Parachute Design Canada-based boutique web designing company specializing in website design, SEO, custom logo design, and branding since 2003. Parachute Design is a website design company, founded by Jay Eckert in 2003. They provide custom web design services that help clients achieve their brand and digital marketing objectives.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Business of Software Conference

NOVEMBER 19, 2019

Remember when social media was going to be all things about positive change for the world and people had big banners that said “thank you Facebook”? Information sharing is all positive. I you know I started in the SaaS space in 2003. The first one is market relevance. Treating employees as volunteers.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Usersnap

FEBRUARY 20, 2020

His research culminated in a paper published in the Harvard Business Review in 2003, where Reicheld summarized his findings and unveiled the NPS metric and its associated survey question. They are more likely to spend more with your company, as well as spread positive brand awareness. The advantages of NPS. Promoters (scores 9 and 10).

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Amplitude

AUGUST 16, 2018

In order to advance to a top leadership position, executives were expected to have worked in several markets and handled difficult situations well. When I was based in Moscow as an advertising executive in 2003-2004 working with Procter & Gamble, there were many unknowns that we tackled on a weekly basis.

Customer Experience 74

Customer Experience Weak Development Team Leadership Construction 74

freshtrax

OCTOBER 11, 2024

Since its debut in 2003, the PSL has become more than just a beverage—it’s a cultural symbol, inspiring a dedicated fan base and spawning a market for pumpkin spice-flavored everything. Overall, I noticed that most people had positive things to say about the Pumpkin Spice Latte (PSL), though there were a few who weren’t fans.

User Testing 59

User Testing Customer Experience Branding Product Research 59