Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? And how can product managers use it to develop great products? We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. What is product NPS? Book the demo !

User Testing 77

User Testing Feedback Software Onboarding KPIs Analytic Tools 77

Userpilot

JANUARY 22, 2020

And yet, very few actually make any use of their NPS (other than bragging about it in meetings): Net Promoter Score can be so much more than a ‘vanity metric’ though – when cross-referenced with what the users do, NPS can be used to conclude what user adoption scenarios actually make the users happy.

Analytic Tools 110

Analytic Tools Feedback Software Research Software Data Visualization 110

Userpilot

DECEMBER 15, 2022

By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. How to use NPS data to make product improvements. ” Tracking NPS is important because it’s a globally recognized metric that makes it easy to benchmark against industry averages.

Feedback Software 82

Feedback Software Analytic Tools Research Software Data Visualization 82

Userpilot

JANUARY 17, 2022

Every business has its own unique needs and goals when it comes to collecting user satisfaction data. Net Promoter Score ( NPS ) is a survey based on a 0-10 scale made to gauge customer loyalty to a product or service. NPS , which stands for Net Promoter Score, is a term trademarked by Bain & Company in 2003.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Software Review 90

Userpilot

JUNE 16, 2021

Microsurveys make for a fast and easy way of collecting user sentiment and acting on it to improve your product. They are contextual and ask for specific feedback compared to long product surveys. Use a micro-survey to let users choose their path when they start out (opt-in for in-app guiding or self-serve).

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Userpilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It’s obtained by asking customers how likely they are to recommend your product to others. Scores between 0 and 6 are detractors—people least likely to recommend your product. People that rate you 7-8 are passives.

Product Research 83

Product Research Feedback Software Analytic Tools Research Software 83

Userpilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Net Promoter Score is one of the best known and most widely-used ways of measuring customer experience in the world. If you’re looking for the best NPS tools, you’ve come to the right place.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Software Review 81