How to Calculate NPS (Net Promoter Score)
Userpilot
OCTOBER 5, 2024
Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. Net Promoter Score is a customer experience metric that helps businesses gauge customer loyalty to a product , service, or brand. making it tricky to decide whether your score is positive or negative.
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