Userpilot

DECEMBER 15, 2022

The best tools to use to track NPS are Userpilot and SatisMeter. Userpilot is a more well-rounded option, where you can build and send surveys, and then create in-app product experiences based on the results. The deliberately phrased survey question, “How likely are you to recommend [brand] to a [friend or colleague]?”

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS average by industry.

Product Research 88

Product Research Feedback Software Analytic Tools Research Software 88

UX Studio

JUNE 30, 2023

A website that reflects their brand and meets the expectations of their target audience is just an example. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. Net Promoter Score is a customer experience metric that helps businesses gauge customer loyalty to a product , service, or brand. Userpilot , for example, provides one such tool.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Customer Feedback 59

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. How to measure NPS.

Analytic Tools 114

Analytic Tools Feedback Software Research Software Data Visualization 114

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. Without much ado, let’s dive in!

User Testing 82

User Testing Feedback Software Onboarding KPIs Analytic Tools 82

Userpilot

JANUARY 8, 2021

Some industries like SaaS will have an average NPS of 30. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. For example, let’s say you launch a NPS survey in your app and 100 users answer it. Well, software is not one of them. What is NPS? What is NPS?

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Weak Development Team 67

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.

Analytic Tools 58

Analytic Tools Research Software Technology Data Visualization 58

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

Mind the Product

OCTOBER 18, 2016

At that time Word was supporting three platforms – Windows, DOS, and Mac, and so a big goal with the release was to get a common code base. So Netflix came up with its rating and recommendation system so that people would rent a mix of films, and this, says Cagan, powered Netflix for the next seven years. Microsoft Word.

Analytic Tools 138

Analytic Tools CTO Coach Finance Customer Experience 138

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. However, the Mac community was also very vocal, with passionate fans of their platform, and is also important to note that this community had very little love for Microsoft.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Roy Madden

MARCH 10, 2016

To put it in perspective, there have been 5,000 petabytes of information created from the dawn of civilization to 2003. The current of new ideas is so fast, that it is easier than ever to attach your brand to something considered more passé. Do you have the right tools in place? Annie Cushing’s Collection on Data Analytics.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Crowdsource 40

The Product Coalition

FEBRUARY 5, 2019

In fact, sometimes it seems that the latest, most popular solution; suddenly grows old. In particular, he is interested in successful launch strategies and growth hacking visibility across the key marketing platforms. Now, he is VP of Product at Robinhood , a fintech app, and is on the board of various other companies.

Research Software 61

Research Software Analytic Tools User Testing Data Visualization 61

Business of Software Conference

NOVEMBER 19, 2019

In this cathartic talk from Business of Software Europe 2018, Tim talks about some of the lessons learned he learned during some very, very tricky days for DataSift. Tim Barker (CEO, DataSift) – “It Was The Best Of Times, It Was The Worst Of Times”: Every CEO Ever… from Business of Software Conference.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? There are plenty of advantages associated with using the NPS system to measure customer loyalty and satisfaction. The advantages of NPS. Predict business growth.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64