The Product Coalition

DECEMBER 11, 2023

Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. COVID is gone, and despite the initial hype, the resulting economic slowdown is here to stay. To survive and succeed, your product leadership must be sharper than ever. On that same day, I landed in the city.

Leadership 78

Leadership User Testing Customer Experience Product Research 78

Johanna Rothman

APRIL 6, 2022

Maybe 2003? For example, I used month-long iterations for most of the projects and programs I managed up until about 2003 or so. I want to make progress on “everything,” but I don't want to interrupt myself with multitasking. When I use a short timebox, I can focus and finish. It's often a week or more.

Document 117

Document Agile Demo Software Review 117

Mironov Consulting

SEPTEMBER 23, 2024

My Best Joy Model for Product is Parenting In one of my earliest posts (2003’s Parenting and the Art of Product Management ), I compared this to raising children.    Watch eyelids droop when you mention “product operating models.” ” Yet we persist in doing product work. 

Weak Development Team 59

Weak Development Team Technical Review User Testing Customer Experience 59

Product Talk

MARCH 16, 2022

I often compare the online course platform world today to the blogging world in 2003. This isn’t the sexy side of running a business, but if you want to create a great course experience, it’s what’s required given the tools that we have to work with today. So instead of launching new courses, I spent 2021 rebuilding my tech stack.

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Research Software Product Research User Testing Data Visualization 252

The Product Coalition

OCTOBER 19, 2020

If we look to history as a guide, the 2003 SARS pandemic that permanently altered society offers similar parallels in digital transformations. While impressive, this current acceleration isn’t the same slingshot moment that we witnessed back in 2003. Many wonder when will we get back to normal. what does the new normal look like?

Reporting Tools 89

Reporting Tools Healthcare Data Visualization Technology 89

AB Tasty

MARCH 9, 2020

This very question was asked in 2003 by Andy Taylor - and it led to the creation of the NPS. How do your website visitors actually feel? This article was originally posted on AB Tasty as To NPS (Net Promoter Score) or Not? 3 Reasons Why You Should!

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Article 52

Intercom, Inc.

MAY 5, 2020

Salesforce figured out in 2003 that just having the list of partners on our site that integrated with customers wasn’t enough; we needed to facilitate the discovery, the ranking and the promotion of community advocacy around these solutions.

Feedback Software 171

Feedback Software Data Visualization User Testing Customer Experience 171

freshtrax

MAY 10, 2023

insurance provider, Aflac , entered the Japanese market in 2003 and has become widely known in Japan, thanks largely to the Aflac Duck ! There are a variety of ways that U.S. brands might effectively localize their products and brand to appeal to Japanese consumers, utilizing cute characters may be one of them!

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Government Branding Advertising Entertainment 105

Lenny Rachitsky

DECEMBER 29, 2023

His books have sold over 1 million copies in more than 30 languages; he has taught at Stanford’s Graduate School of Business and its Design School; and he has started and sold two startups since 2003.

Strategy 62

Strategy Product Research Books Consulting 62

The Product Coalition

OCTOBER 4, 2022

Basecamp started off in 2003 as a tool that the internal development team built for themselves. The team behind Basecamp , an online collaboration app that lets people manage their work together and communicate with one another, faced similar problems as mentioned above.

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Research Software Product Management Product Manager User Friction 129

bpma ProductHub

APRIL 30, 2017

She summarized her frameworks through her first book, “Software Product Management Essentials”, first out in 2003. In fact, she was among the very first class of the highly regarded Product Management certification from the Association of International Product Marketing and Management (AIPMM).

Development 150

Development Product Management Product Manager Management 150

DISQO

SEPTEMBER 24, 2019

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general.

Analytic Tools 58

Analytic Tools Research Software Technology Data Visualization 58

Sachin Rekhi

FEBRUARY 23, 2020

A great example of this was at early SpaceX in 2003 when Elon decided to unveil the Falcon 1 to the public. And they continually remind their team how their current initiatives tie directly back to that vision. Always be selling. Elon Musk is well known for his salesman instincts.

Product Management 212

Product Management Product Manager User Testing Vision 212

The Product Coalition

JUNE 4, 2020

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

The Product Coalition

APRIL 2, 2020

Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. Even after the disease is contained, the resulting economic slowdown will stay here for much longer. To survive and succeed, your product leadership must be sharper than ever.

Leadership 78

Leadership User Testing Agile Travel 78

NextBigWhat

JANUARY 12, 2021

After the cost of starting a company was reduced dramatically by AWS, innovation exploded and the modern VC ecosystem was born Amzn nearly died in 2000-2003. Cloud infrastructure would have emerged eventually even w/out AWS (like electric vehicles w/out Tesla), but how much later and at what opportunity cost ?

CTO 80

CTO Branding Presentation Engineering 80

Userpilot

OCTOBER 10, 2022

Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. The NPS was developed by Fred Reichheld in 2003. Product Net Promoter Score (NPS) is a metric of customer satisfaction. We can also say the NPS score is a number reflecting customer loyalty. A brief history of the Net Promoter Score (NPS).

User Testing 82

User Testing Feedback Software Onboarding KPIs Analytic Tools 82

Userpilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. To take advantage of it yourself, you must first learn how to calculate NPS.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Customer Feedback 59

DISQO

SEPTEMBER 24, 2019

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

SEPTEMBER 24, 2019

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

bpma ProductHub

JANUARY 3, 2017

She summarized her frameworks through her first book, “Software Product Management Essentials”, first out in 2003. In fact, she was among the very first class of the highly regarded Product Management certification from the Association of International Product Marketing and Management (AIPMM).

Product Management 105

Product Management Product Manager Management Management 105

eG Innovations

JULY 31, 2020

eG Innovations has been a Citrix partner since 2003. The Evolution of Citrix Technologies. Those were the days when Citrix’s messaging was around “access”. Thin client computing and then server-based computing were the hot topics.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Mind the Product

OCTOBER 8, 2019

Part of the inspiration for the theory of this talk stems from the Better by Design program run in New Zealand in 2003, which aimed to inspire and enable New Zealand’s best companies to succeed by design. The program’s effectiveness was measured against growth in digital exports. Product Management Needs to Mature.

Research Software 102

Research Software Feedback Software User Testing Leadership 102

ProductPlan

MARCH 23, 2023

When Apple introduced iTunes in 2003, it “fundamentally challenged how customers accessed music,” said Andrew B, a Senior Product Manager for deep tech and sustainability. A familiar example of a proactive product strategy is Apple’s iTunes Store.

Product Strategy 59

Product Strategy User Testing Feedback Software Strategy 59

Johanna Rothman

APRIL 4, 2022

When I started to blog in 2003, I used Blogger. I hand-crafted the HTML, possibly in PageMill or whatever we used for our sites back then. There were several versions of easy-to-use HTML site builders. I'm sure I used most of them.). As I published more, I realized Blogger was not sufficient for my needs. Why “too late?”

Feedback Software 59

Feedback Software Technical Review Blog Technology 59

Mind the Product

APRIL 20, 2017

Alibaba’s Taobao is a competitor to eBay and launched Aliwangwang, an instant communication tool for buyers and sellers to interact in 2003. But there are numerous instances where Chinese companies have stolen a march on their Silicon Valley counterparts with the introduction of innovative new products.

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Development Data Visualization Transportation Customer Experience 153

Mind the Product

OCTOBER 18, 2016

The BBC was one of the first companies to enable content syndication, and in 2003 product manager Alex Pressland started to look at where it could be used. She went to a respected engineer at Google and convinced him of its virtue and he influenced other engineers. It has been, says Cagan with some understatement, a radical success.

Analytic Tools 136

Analytic Tools CTO Coach Finance Customer Experience 136

Tyner Blain

AUGUST 17, 2023

In 2003, Managing Software Requirements: A Use Case Approach by Leffingwell and Widrig (p.101) A Short Walk Through Problem Statement History As far as I can tell, the problem statement as artifact goes back to 2002’s Use Case Modeling by Bittner and Spence (p.69). 101) introduced a slightly different syntax.

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Weak Development Team Systems Review Workshop Definition 52

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. What is an APMM? It was designed to help build future business leaders in the Marketing organization at Google.

Product Marketing 52

Product Marketing Marketing Weak Development Team Customer Feedback 52

The Product Coalition

APRIL 10, 2018

Gallup polls since 2003 have consistently shown that dissatisfaction at work runs from 70–90% when polled in Western Europe and North America. Frederic Laloux**, the author of Reinventing Organisations says, “An organization cannot evolve beyond its leadership’s stage of development”. It looks like we’re not doing so well.

Reporting Tools 60

Reporting Tools Technical Review Systems Review Leadership 60

Mind the Product

MAY 5, 2020

Taiwan, South Korea and Hong Kong, all experienced SARS in 2003 and MERS in 2012, Barry tells us. “Many countries are facing a lot of challenges now with the Coronavirus,” he said, “and some of them have actually learned from previous lessons.”

Customer Experience 104

Customer Experience Data Visualization Workshop Differentiation 104

Mind the Product

APRIL 11, 2017

Blade wrote the book on speech-recognition interface design (Addison Wesley, 2003), The Art and Business of Speech Recognition: Creating the Noble Voice and his work and thoughts have been featured in publications including The New York Times, the Wall Street Journal, and on media including TechTV, NPR, and the BBC.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Product Innovation Educators

MAY 20, 2016

Chesbrough wrote his Open Innovation book in 2003. Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Henry Chesbrough, father of open innovation, shares how open innovation has evolved. 12 keys to open innovation 2.0.

CTO Coach 49

CTO Coach Fractional CTO Customer Feedback User Testing 49

Userpilot

DECEMBER 15, 2022

Net Promoter Score was developed by Fred Reichheld at Bain & Company in 2003 after analyzing how traditional customer satisfaction surveys correlate with consumer behavior. Net Promoter Score is a customer experience metric that measures loyalty by asking customers how likely they are to recommend your company to others.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

JANUARY 22, 2020

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. That was 17 years ago, back in 2003. How to measure NPS. How to analyze NPS. How to use NPS. How to improve NPS. Key takeaways. What is Net Promoter Score (NPS)? It’s since become a popular way of measuring customer satisfaction.

Analytic Tools 114

Analytic Tools Feedback Software Research Software Data Visualization 114

Gainsight

NOVEMBER 8, 2018

There are five ways you should be looking at NPS as a strategic metric: NPS does correlate to growth : Since 2003 when Fred Reichheld introduced it, NPS has been strongly correlary to (and a leading indicator of) growth—through word of mouth and we now know, expansion. . NPS: What Is it Good for?

Data Visualization 63

Data Visualization Product Research Research Software Customer Experience 63

Mind the Product

DECEMBER 2, 2016

In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. This was because, says Cancel, Ford had concentrated on producing a single inexpensive mass-produced car, the Model T, and had failed to listen to and meet the changing needs of his customers.

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User Testing Customer Feedback Customer Experience Feedback Software 70