Gainsight

MARCH 1, 2024

What’s coming: Embedding Artificial Intelligence into CS further and further. Moving away from product training and the operational role to working with customers on longer-term strategy as you can tap into AI to create support and training resources that can be scalable. This will help make CS a more strategic role.

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

Intercom, Inc.

JANUARY 24, 2019

It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. Mike: Thanks, John, for having me.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. They usually come with robust analytics and reporting features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52