Intercom, Inc.
AUGUST 13, 2019
In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.
The Product Coalition
AUGUST 27, 2018
Agile vs. Being Agile Agile became popular shortly after ‘The Agile Software Development Manifesto ’ was published in 2001. Blindly adopting Agile is not a guarantee that a team will be agile , as these additional Agile rules are not essential to being agile. This is why one-size-fits-all Agile solutions are a bad idea.
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UX Planet
FEBRUARY 13, 2024
Prescriptive Agile frameworks make it hard for designers to add valuable contributions to the team. I designed every detail in Photoshop before handing the mockups to the developers. I was excited to be part of a cross-functional team and I could not wait to start working in sprints. But it wasn’t all that bad.
Gainsight
OCTOBER 19, 2018
While some may think of Terminator, HAL from Odyssey 2001, or Data on Star Trek, the products of data science have very realistic uses and are deeply embedded in our everyday lives. developer acumen to deliver them. But, this can be challenging if your company lacks strong internal alignment across teams. Business Acumen.
Intercom, Inc.
FEBRUARY 15, 2018
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? I know the workshops at Mule Design have taken off. Conversation is the original interface.
Product Management University
MARCH 5, 2024
In other words, the agile development process is redefining what we call product management. Go Upstream One of the biggest culprits of poor agile execution is the lack of clear value targets that start with product planning and ripple their way into UX design and development. Here are a few pointers.
Atlassian
FEBRUARY 28, 2022
Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team. 5-second summary.
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