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The tools we use: Challenging dogma in the design process

Intercom, Inc.

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. To start, let’s ask: what is a tool?

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Why designers fail to integrate into Agile teams

UX Planet

Prescriptive Agile frameworks make it hard for designers to add valuable contributions to the team. I designed every detail in Photoshop before handing the mockups to the developers. I was excited to be part of a cross-functional team and I could not wait to start working in sprints. But it wasn’t all that bad.

Agile 98
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Let’s Talk About Faster Horses

The Product Coalition

He died in 1947, and the first appearance of the faster horses quote attributed to Ford was in 2001. Understanding Even when you’re listening closely to customers, they’ll often speak in terms of solutions. Whether it’s a faster feature, a new tool, or an improved interface, customers will usually share what they think the answer is.

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Agile at Scale – Outcome Driven (or Broken)

Tyner Blain

Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Being outcome driven, is one element you must retain – or even elevate in importance, or you fundamentally break the system of delivery. Getting Faster at Building the Wrong Thing.

Agile 150
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Erika Hall on the importance of conversation in design

Intercom, Inc.

When it comes to designing digital systems, there is always a risk of forgetting there will be humans involved and, as a result, making things more robotic than realistic. Here are five quick takeaways: Conversational design as a concept is about looking at human conversation as a model for all interactions with digital systems.

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Forget Methodologies, Focus on Customers

Modus Create

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. From the point of view of technology, manufacturing, and/or the ability to deliver a service, what is possible? How can we be more profitable?

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Idea Validation?—?Much More Than Just A/B Experiments

The Product Coalition

3) Most companies use weak heuristics, opinions and archaic decision processes to place bets on a handful of unproven ideas. The alternative is of course evidence-driven product development. In product management circles the term “Product Discovery” has become most synonymous with evidence-driven product development.