2001 Feedback Software Weak Development Team 
Intercom, Inc.
AUGUST 13, 2019
Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. To start, let’s ask: what is a tool?
Intercom, Inc.
FEBRUARY 15, 2018
When it comes to designing digital systems, there is always a risk of forgetting there will be humans involved and, as a result, making things more robotic than realistic. Here are five quick takeaways: Conversational design as a concept is about looking at human conversation as a model for all interactions with digital systems.
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UX Planet
FEBRUARY 13, 2024
Prescriptive Agile frameworks make it hard for designers to add valuable contributions to the team. I designed every detail in Photoshop before handing the mockups to the developers. I was excited to be part of a cross-functional team and I could not wait to start working in sprints. But it wasn’t all that bad.
Tyner Blain
MAY 24, 2017
Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Being outcome driven, is one element you must retain – or even elevate in importance, or you fundamentally break the system of delivery. Getting Faster at Building the Wrong Thing.
The Product Coalition
SEPTEMBER 11, 2019
3) Most companies use weak heuristics, opinions and archaic decision processes to place bets on a handful of unproven ideas. The alternative is of course evidence-driven product development. In product management circles the term “Product Discovery” has become most synonymous with evidence-driven product development.
The Product Coalition
NOVEMBER 10, 2024
He died in 1947, and the first appearance of the faster horses quote attributed to Ford was in 2001. Understanding Even when you’re listening closely to customers, they’ll often speak in terms of solutions. Whether it’s a faster feature, a new tool, or an improved interface, customers will usually share what they think the answer is.
BrainMates
MARCH 6, 2018
In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. Why do we need a Product Management team? Some of you may not have been born when I first picked up software product management. Rich Mironov presenting on why we need Product Management.
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